STORIES FROM THE FRONTLINE OF
DIGITAL PATIENT ENGAGEMENT
Available wherever you enjoy podcasts.

About the
Podcast

The highest rated Digital Patient Engagement podcast online, The Digital Patient takes an “edu-taining” approach to all things digital patient care. Guests include: Dr. Becket Mahnke (Chief Medical Information Officer @ Confluence Health), Duska Kennedy (Chief Digital Officer @ North York General Hospital), Devin Gross (former CEO @ Emmi), Dr. David Putrino (Director of Rehabilitation Innovation @ The Mount Sinai Health System), Dr. Jay B. Shah (Chief of Staff, Stanford Health Care),  and many more.

Featured Episode

E1: Company Origins
A Conversation With SeamlessMD CEO, Dr. Joshua Liu

In the inaugural episode of the SeamlessMD Show, Dr. Joshua Liu, Co-founder & CEO at SeamlessMD, discusses the company backstory, how he was introduced to Patient Safety, Quality and Readmissions, technology early adopters, and other fun stories from “the come up”.

Dr. Joshua Liu
CEO & Co-Founder at SeamlessMD
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TDP 222: Care New England’s CCIO Dr. Sara Helvey: What a Startup Failure Taught Her About Vendor Selection, Why AI Clinical Decision Support Keeps Backfiring, and What Comes After Ambient Documentation

On this episode of The Digital Patient, Joshua Liu, MD, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Sara Nguyen, MD, MBA, MPH, Chief Clinical Information Officer at Care New England, about "What a Startup Failure Taught Her About Vendor Selection, Why AI Clinical Decision Support Keeps Backfiring, What Comes After Ambient Documentation, and more..."

March 26, 2026

TDP 221: MemorialCare’s CMIO Dr. Vinh Nguyen: Why Ambient AI Is Only a Fraction of the Burnout Solution, The Hidden In-Basket Problem Nobody Is Talking About, and Why Clinicians Don’t Trust AI Agents Yet

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Vinh Nguyen, Chief Medical Information Officer at MemorialCare, about "Why Ambient AI Is Only a Fraction of the Burnout Solution, The Hidden In-Basket Problem Nobody Is Talking About, Why Clinicians Don’t Trust AI Agents Yet, and more..."

March 19, 2026

TDP 220: ECU Health's CMIO Dr. John Hanna: What Clinicians Build When Given No-code AI Tools, Why Most Health Systems Are Governing AI Backwards, and Is a Personalized EHR a Dream or Inevitable?

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Maruf Haider, MD, ACMIO, Digital Health at Carilion Clinic, about "The AI Question Nobody Wants to Answer, The Real Reason Clinicians Ignore CDS Alerts, the One Phrase that Predicts Rollout Success, and more..."

February 25, 2026

TDP 219: Carilion Clinic’s ACMIO Dr. Maruf Haider: The AI Question Nobody Wants to Answer, The Real Reason Clinicians Ignore CDS Alerts, and the One Phrase that Predicts Rollout Success

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Maruf Haider, MD, ACMIO, Digital Health at Carilion Clinic, about "The AI Question Nobody Wants to Answer, The Real Reason Clinicians Ignore CDS Alerts, the One Phrase that Predicts Rollout Success, and more..."

February 12, 2026

TDP 218: Nabla’s AI Executive Summit Debrief: Yann LeCun’s World Models, Where Health Systems are Going with AI after Ambient, and Things CMIOs will Never Say on Stage

On this special duo episode, Alan Sardana sits down with SeamlessMD Co-founder and CEO Joshua Liu, MD, to unpack the biggest ideas from the Nabla Accelerate AI Executive Summit. Josh shares what he heard behind closed doors from CMIOs, CIOs, and digital health leaders—from why AI scribes unlocked AI adoption, to what comes next in healthcare automation, trust, and ROI. They explore where today’s AI may fall short, drawing inspiration from Yann LeCun's keynote ideas around World Models, how transparency matters more than “AI-first” branding, and why humility and execution—not hype—ultimately determine which AI solutions succeed in healthcare.

February 5, 2026

TDP 217: Corewell Health’s Dr. Bob Jarve: How Ambient AI Solves Burnout but Breaks Discrete Data Capture, Why Most Vendor Failures Happen Before Contract Signing, and How LLMs Supercharge SDoH Initiatives

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Bob Jarve, MD, MBA, MSc, FAAP, FACP, Associate Chief Medical Information Officer of Population Health at Corewell Health, about "How Ambient AI Solves Burnout but Breaks Discrete Data Capture, Why Most Vendor Failures Happen Before Contract Signing, How LLMs Supercharge SDoH Initiatives, and more..."

February 3, 2026

TDP 216: McLeod Health’s Dr. Bryon Frost: Patient Visits of the Future with Patient-Clinician-AI Collaboration, Adaptive vs. Technical Informatics Challenges, and the Move to Patient-First Precision Care

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Bryon Frost, CMIO at McLeod Health, about "Patient Visits of the Future with Patient-Clinician-AI Collaboration, Adaptive vs. Technical Informatics Challenges, the Move to Patient-First Precision Care, and more..."

January 29, 2026

TDP 215: Mount Sinai’s Drs. Gavin & Nadkarni: How to Reliably Turn Predictive AI into Clinical Action, Developing a “Scale-First” Operating Philosophy for Innovation, and Asynchronous Care to Improve Patient Access

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Nicholas Gavin, Chief Clinical Innovation Officer and Associate Chief Medical Information Officer for Digital Health at Mount Sinai, and Dr. Girish Nadkarni, Chairman of AI and Human Health at Mount Sinai, about "How to Reliably Turn Predictive AI into Clinical Action, Developing a 'Scale-First' Operating Philosophy for Innovation, Asynchronous Care to Improve Patient Access, and more..."

January 22, 2026

TDP 214: LifePoint Health’s Dr. Ryan Mackey: Operationalizing 5 AI Scribe Vendors Across a System, How to Enforce Quality Across a Fragmented, Multi-EHR Health System, and Expanding AI Beyond Physicians

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Ryan Mackey, CMIO at LifePoint Health, about "Operationalizing 5 AI Scribe Vendors Across a System, How to Enforce Quality Across a Fragmented, Multi-EHR Health System, Expanding AI Beyond Physicians, and more..."

January 20, 2026

TDP 213: John Muir Health’s CMIO Dr. Priti Patel: Phenotypes of Clinician AI Adopters, Demonstrating ROI Without Stifling Innovation, and How to Make Governance an Enabler, Not a Brake

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Priti Patel, CMIO at John Muir Health, about "Phenotypes of Clinician AI Adopters, Demonstrating ROI Without Stifling Innovation, How to Make Governance an Enabler, Not a Brake, and more..."

January 15, 2026

TDP 212: UMMS’ Emily Jacobsen: Why Trust is the Real Operating System for Clinical Transformation, Using Leadership Rounding as an Informatics Superpower, and How to Avoid Pilots That Never Scale

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Emily Jacobsen, VP, Clinical Systems, Chief of Clinical Informatics at University of Maryland Medical System, about "Why Trust is the Real Operating System for Clinical Transformation, Using Leadership Rounding as an Informatics Superpower, How to Avoid Pilots That Never Scale, and more..."

January 13, 2026

TDP 211: Penn Medicine’s CHIO Dr. Sri Adusumalli: Introducing Positive Friction to Prevent Automation Bias, Monitoring AI Safety at Scale, and How AI will Impact the Future Healthcare “Front Door”

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Sri Adusumalli, Vice President and Chief Health Information Officer at Penn Medicine, about "Introducing Positive Friction to Prevent Automation Bias, Monitoring AI Safety at Scale, How AI will Impact the Future Healthcare 'Front Door', and more..."

January 8, 2026

TDP 210: UT Health’s ACMIO Dr. Tomi Kolade: The Unconventional Metric he uses to Measure Value for Informatics Tools, Reducing Knowledge Gaps to Improve EHR Usage, and Why AI Adoption is a People Problem

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Tomi Kolade, Assistant Chief Medical Information Officer at UT Health Houston, about "The Unconventional Metric he uses to Measure Value for Informatics Tools, Reducing Knowledge Gaps to Improve EHR Usage, Why AI Adoption is a People Problem, and more..."

January 6, 2026

TDP 209: Houston Methodist’s Michelle Stansbury: Why Siloed Innovation Labs Don’t Work, Making Innovation Financially Accountable, and Why Health Systems Must Disrupt Themselves or Risk Being Disrupted

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Michelle Stansbury, Associate Chief Innovation Officer and Vice President of IT Applications at Houston Methodist, about "Why Siloed Innovation Labs Don’t Work, Making Innovation Financially Accountable, Why Health Systems Must Disrupt Themselves or Risk Being Disrupted, and more..."

December 18, 2025

TDP 208: Rush University Medical Center’s ACMIO Dr. Juan C. Rojas: Where AI Performs Best in Clinical Care Today, Evaluating AI like a New Drug or Device, and Using AI to Identify High-Risk Patients When Data is Incomplete

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Juan "JC" Rojas, Associate Chief Medical Information Officer at Rush University Medical Center, about "Where AI Performs Best in Clinical Care Today, Evaluating AI like a New Drug or Device, Using AI to Identify High-Risk Patients When Data is Incomplete, and more..."

December 16, 2025

TDP 207: BSMH’s Jason Szczuka: Building Coalitions That Actually Move Innovation Forward, The 18-24 Month “Scale or Sunset” Rule for Pilots, and Creating Organization Readiness Through Incentives and Desperation

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Jason Szczuka, Chief Digital Officer at Bon Secours Mercy Health and President at Accrete Health Partners, about "How to Build Coalitions That Actually Move Innovation Forward, The 18-24 Month “Scale or Sunset” Rule for Pilots, Creating Organizational Readiness Through Incentives and Desperation, and more..."

December 11, 2025

TDP 206: MHS’ ACMIO Dr. Michael Weiss: Fixing "Rogue" Clinical Notes, Designing Workflows for Rare but High-Risk Events, and Applying Goldilocks Principles to Governance

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Michael Weiss, Associate Chief Medical Information Officer at Memorial Healthcare System, about "Fixing "Rogue" Clinical Notes, Designing Workflows for Rare but High-Risk Events, Applying Goldilocks Principles to Governance, and more..."

December 9, 2025

TDP 205: Duke Health’s Dr. Eric Poon: Understanding Informatics as a Sociotechnical Team Sport, Co-Creating AI Tools to Promote Accountability, and Why We Must Kiss a lot of Frogs to Find Real Innovation

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Eric Poon, CHIO at Duke Health, about "Understanding Informatics as a Sociotechnical Team Sport, Co-Creating AI Tools to Promote Accountability, Why We Must Kiss a lot of Frogs to Find Real Innovation, and more..."

December 4, 2025

TDP 204: Oracle Health’s Chairman, Dr. David Feinberg: How Oracle Health has Reimagined the EHR in the AI Era, The Next Frontier For Agentic Workflows, and Strategic Bets Oracle Health is Making

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. David Feinberg, Chairman of Oracle Health, about "How Oracle Health has Reimagined the EHR in the AI Era, The Next Frontier For Agentic Workflows, Strategic Bets Oracle Health is Making, and more..."

December 2, 2025

TDP 203: Southern Illinois Healthcare's CHIE Dr. Karl Kochendorfer: The Real Path to AI-augmented Clinical Messaging, The Role of LLMs for Patient Interactions, and How AI can actually make Clinicians More Human

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Karl Kochendorfer, Chief Health Informatics Executive at Southern Illinois Healthcare, about "The Real Path to AI-augmented Clinical Messaging, The Role of LLMs for Patient Interactions, How AI can actually make Clinicians More Human, and more..."

November 26, 2025

TDP 202: Penn State Health’s Dr. Chris DeFlitch: What Healthcare Can Learn From Disney, Eliminating Waiting from Emergency Rooms, and Why Digital Transformation is Still About People Taking Care of People

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Chris DeFlitch, CMIO at Penn State Health, about "What Health Systems Can Learn From Disney, Creating an Emergency Room with No Waiting Room, Why Digital Transformation is still about People Taking Care of People, and more..."

November 20, 2025

TDP 201: Fairview Health Service’s Dr. Sameer Badlani: Creating New Platforms for Healthcare Delivery, Bringing Retail-Quality Experiences to Healthcare, and Proven Frameworks for Evaluating Tech Value

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Sameer Badlani, Chief Strategy Officer & Chief Digital Officer at Fairview Health Services, about "Creating New Platforms for Healthcare Delivery, Bringing Retail-Quality Consumer Experiences to Healthcare, Proven Frameworks for Evaluating Tech Value, and more..."

November 13, 2025

TDP 200: Sutter Health’s CMIO Dr. Veena Jones: Scaling Ambient AI for Real-World ROI, Involving Patients to Design AI Inbox Responses that Actually Work, and Moving Beyond Pajama Time to True Fulfillment

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Veena Jones, CMIO at Sutter Health, about "Scaling Ambient AI for Real-World ROI, Involving Patients to Design AI Inbox Responses that Actually Work, Moving Beyond Pajama Time to True Fulfillment, and more..."

November 11, 2025

TDP 199: Mount Sinai’s CDTO Robbie Freeman: Enabling Clinician Led AI Innovation, Embedding Forward-Deployed Engineers into Clinical Workflows, and Empowering Nurses to Lead Ethical AI

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Robbie Freeman, Chief Digital Transformation Officer at Mount Sinai Health System, about "Enabling Clinician-Led AI Innovation, Embedding Forward-Deployed Engineers into Clinical Workflows, Empowering Nurses to Lead Ethical AI, and more..."

November 6, 2025

TDP 198: OSF HealthCare’s Roopa Foulger: Why 80% of Healthcare AI Fails in the Real World, Inside OSF’s Three-Horizon Innovation Strategy, and When to Break the Rules of Evidence-Based Tech

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Roopa Foulger, Vice President, Digital and Innovation Development at OSF HealthCare, about "Why 80% of Healthcare AI Fails in the Real World, Inside OSF’s Three-Horizon Innovation Strategy, When to Break the Rules of Evidence-Based Tech, and more..."

November 4, 2025

TDP 197: Parkview Health’s CMIO Dr. Mark Mabus: From Escape-Room Training to TikTok-style Edutainment, Infusing Creativity into Healthcare IT Training, and Preparing Clinicians for the Future of the EHR

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Mark Mabus, Chief Medical Informatics Officer and Senior Vice President of EHR, Clinical and Revenue Cycle at Parkview Health, about everything "From Escape-Room Training to TikTok-style Edutainment, Infusing Creativity into Healthcare IT Training, Preparing Clinicians for the Future of the EHR, and more..."

October 30, 2025

TDP 196: Stanford Children’s CHIO Dr. Natalie Pageler: The Hidden Pediatric Data Crisis, How AI Is Best Used in Pediatrics, and Preventing Automation Complacency in Medicine

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Natalie Pageler, CHIO at Stanford Children's Health, about "The Hidden Pediatric Data Crisis, How AI Is Best Used in Pediatrics, Preventing Automation Complacency in Medicine, and more..."

October 23, 2025

TDP 195: Intermountain Health’s CHIO Dr. Moores Todd: What She Learned about Healthcare from a Near-Death Experience, Sustaining Informatics Through ‘Gardening Mode’, and How AI Agents Will Shape Healthcare

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Tamara Moores Todd, Chief Health Informatics Officer at Intermountain Health, about "what she learned about healthcare from a Near-Death Experience, sustaining informatics through ‘Gardening Mode’, how AI Agents will shape healthcare, and more..."

October 16, 2025

TDP 194: Becker’s 2025 Debrief: From Swag Bags to Note Bloat, What Health Tech Conferences should do Differently and the Most Interesting Ideas We Heard

On this special episode of The Digital Patient, Alan and Josh recap their time at Becker's 10th Annual Health IT + Digital Health + RCM Annual Meeting. From trick-or-treat-style swag hunting and celebrity keynotes to hot takes on what health tech conferences should do differently in the future, they share the fun and frustrations of one of healthcare's best gatherings. Tune in to hear them reflect on the most interesting ideas they heard, hallway catch-ups with digital leaders, and why socks may just be the ultimate conference swag.

October 9, 2025

TDP 193: UCSD Health’s Dr. Amy Sitapati: How AI Agents May Impact Data Cleanliness, Why Clinicians Need to Get Their Hands Wet with AI, and Understanding Patient Preferences to Personalize Care

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Amy Sitapati, CMIO, Population Health at UCSD Health, about "How AI Agents May Impact Data Cleanliness, Why Clinicians Need to Get Their Hands Wet with AI, Understanding Patient Preferences to Personalize Care, and more..."

September 25, 2025

TDP 192: UCLA Health’s CMIO Dr. Eric Cheng: Applying Randomization to Informatics, Creating AI-Enabled, Personalized EHR Experiences for Every Clinician, and Advancing Equity Through Accurate Data

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Eric Cheng, CMIO at UCLA Health, about "Applying Randomization to Informatics, Creating AI-Enabled, Personalized EHR Experiences for Every Clinician, Advancing Equity Through Accurate Data, and more..."

September 18, 2025

TDP 191: Kettering Health’s CMIO Dr. Albert Bonnema: Combining EHR, genomics, and AI for breakthroughs in precision medicine, risks of AI use in medical education, and Barriers to making personalized medicine standard

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Albert Bonnema, CMIO at Kettering Health, about "Combining EHR, genomics, and AI for breakthroughs in precision medicine, Risks of AI use in medical education, Barriers to making personalized medicine standard, and more..."

September 11, 2025

TDP 190: KUMC’s former CMIO Dr. Greg Ator: Why AI Chart Summarization is the Next Dominant Use Case, Having a CMIO in Every Clinical Department, and Could a Startup Disrupt the Major EHR Incumbents?

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Greg Ator, former, longtime CMIO at Kansas University Health System, about "Why AI Chart Summarization is the Next Dominant Use Case, Having a CMIO in Every Clinical Department, Could a Startup Disrupt the Major EHR Incumbents? And more..."

September 4, 2025

TDP 189: HonorHealth’s CMIO Dr. Craig Norquist: What the Healthcare C-Suite can learn from the Navy, Where AI Agents best fit in Healthcare, and How being a Clinician-Patient Exposes Healthcare Inequities

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Craig Norquist, CMIO at HonorHealth, about "What the Healthcare C-Suite can learn from the Navy, Where AI Agents best fit in Healthcare, How being a Clinician-Patient exposes Healthcare Inequities, and more..."

August 28, 2025

TDP 188: UW Health’s Dr. Joel Gordon and Stacy Rasmussen: Building a Successful Digital Transformation Dyad, Leading and Lagging Indicators of Success with AI, and Measuring ROI with Rigor for AI Scribes

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Joel Gordon (CMIO, UW Health) and Stacy Rasmussen (VP, IS Business Relationship Management, Planning and Growth, UW Health), about "Building a Successful Digital Transformation Dyad, Leading and Lagging Indicators of Success with AI, Measuring ROI with Rigor for AI Scribes, and more..."

August 21, 2025

TDP 187: Niagara Health’s Sonali Kohli: Lessons from a Modern Day EHR Implementation, Establishing Guardrails for Safe AI, and Success with Digital Care Journeys for Remote Surgical Monitoring

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Sonali Kohli, EVP, Digital Transformation & Chief Information Officer at Niagara Health, about "Lessons from a Modern Day EHR Implementation, Establishing Guardrails for Safe AI, Success with Digital Care Journeys for Remote Surgical Monitoring, and more..."

August 14, 2025

TDP 186: SE Health’s CDO Robert Slepin: Implementing EHRs Globally, Strategic Recommendations for EHR Companies, and Keys to Mitigate Risk with Large-Scale Digital Transformation

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Robert Slepin, Chief Digital Officer and Senior Vice President at SE Health, about "Implementing EHRs Globally, Strategic Recommendations for EHR Companies, Keys to Mitigate Risk with Large-Scale Digital Transformation, and more..."

July 24, 2025

TDP 185: Cedars-Sinai’s Dr. Shoma Desai: Scaling AI-powered Virtual Urgent Care, Why Virtualists Can Get More Face Time with Patients, and Understanding Customer Acquisition Costs to Sustain Innovation

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Shoma Desai, Executive Director, Digital Innovation at Cedars-Sinai, about "Scaling AI-powered Virtual Urgent Care, Why Virtualists Can Get More Face Time with Patients, Understanding Customer Acquisition Costs to Sustain Innovation, and more..."

July 17, 2025

TDP 184: AMDIS 2025 Recap: What's so Magical about Ojai, Why Healthcare's Biggest Risk may be Adopting AI Too Slowly and Sharing our Secret Sauce for Patient Engagement

On this special episode of The Digital Patient, Josh recaps his recent trip to the AMDIS conference in Ojai, California. Josh shares highlights from his patient engagement panel, thought-provoking sessions on AI governance, and candid hallway conversations with CMIOs from across the country. From fireside chats with Oracle Health to literature reviews on hype ratios—and a chaotic Uber saga—this episode offers a behind-the-scenes look at one of the most authentic gatherings in digital health.

July 10, 2025

TDP 183: Veteran CIO/CDO Dr. Alistair Erskine: Proving ROI for AI, Chat-based AI interfaces for the EHR, and Why Every Health System should Hire a Chief Financial Informatics Officer

On this episode of The Digital Patient, Dr. Joshua Liu and Alan chat with Dr. Alistair Erskine, Veteran CIO/CDO, about "Proving ROI for AI, Chat-based AI interfaces for the EHR, Why Every Health System should Hire a Chief Financial Informatics Officer, and more..."

July 3, 2025

TDP 182: NYU Langone Health's Dr. Jonah Feldman: Evaluating Human vs AI-generated Patient Summaries, Using AI to Simplify Patient Discharge Info, and Does Your EHR Respect you?

On this episode of The Digital Patient, Dr. Joshua Liu and Alan chat with Dr. Jonah Feldman, Medical Director, Clinical Transformation and Informatics at NYU Langone Health, about "Evaluating Human vs AI-generated Patient Summaries, Using AI to Simplify Patient Discharge Info, Does Your EHR Respect you? and more..."

June 26, 2025

TDP 181: NYU Langone Health's Dr. Devin Mann: GenAI for Patient Communication, How to go from Research to Operational Use for Digital Health, and Balancing Short & Long-term Strategy with AI

On this episode of The Digital Patient, Dr. Joshua Liu and Alan chat with Dr. Devin Mann, Strategic Director, Digital Health Innovation at NYU Langone Health, about "GenAI for Patient Communication, How to go from Research to Operational Use for Digital Health, Balancing Short & Long-term Strategy with AI, and more..."

June 19, 2025

TDP 180: Endeavor Health’s Justin Brueck: The Business Case for AI Scribes, Rethinking Care Delivery from First Principles to Solve for The Silver Tsunami, and Embedding Genomics into Patient Care

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Justin Brueck, System Vice President of Innovation and Research at Endeavor Health, about "the Business Case for AI Scribes, Rethinking Care Delivery from First Principles to Solve for The Silver Tsunami, Embedding Genomics into Patient Care, and more..."

June 12, 2025

TDP 179: Froedtert Health’s Dr. Brad Crotty: What Startups Get Wrong Working With Health Systems, Using Qualitative Data to Understand why Tech Isn’t Working, and Should Health Systems Still Have Venture Arms in 2025?

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Bradley Crotty, Chief Digital Officer at Froedtert Health and Interim President at Inception Health, about "What Startups Get Wrong Working with Health Systems, Using Qualitative Data to Understand why Tech Isn’t Working, and Should Health Systems Still Have Venture Arms in 2025?"

June 5, 2025

TDP 178: UVA Health’s CMIO Dr. Andrew Markowski: Why AI Models Succeed or Fail, the Standardization Myth, and How to Increase Your Sphere of Influence For Better Change Management

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Andrew Markowski, CMIO at UVA Health, about "Why AI Models Succeed or Fail, the Standardization Myth, How to Increase Your Sphere of Influence For Better Change Management, and more..."

May 30, 2025

TDP 177: Epic XGM Debrief: Making History as the First Vendors to Exhibit at XGM, Accelerating Care Companion Adoption with SeamlessMD, and the Best Conference Food in Healthcare

On this special episode of The Digital Patient, Josh and Alan unpack their experience at Epic’s XGM Conference—Epic’s first time allowing vendors at the event. Representing SeamlessMD, the first Toolbox partner for MyChart Care Companion content, they share the inside scoop on Epic’s whimsical culture, meaningful hallway conversations, and what it was like to exhibit alongside rising stars like Abridge.

May 23, 2025

TDP 176: Stanford's Dr. Mike Pfeffer: Why we Shouldn't Always Want "Human in the Loop" for AI, Why AI Prediction Models are Only as Useful as the Problems they Solve, and Where AI Scribes Must Evolve

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Michael Pfeffer, CIO & CDO at Stanford Health Care and Stanford University School of Medicine, and Associate Dean at Stanford University School of Medicine, about "Why we Shouldn't Always Want "Human in the Loop" for AI, Why Prediction Models are Only as Useful as the Problems they Solve, Where AI Scribes Must Evolve, and more..."

April 24, 2025

TDP 175: Geisinger’s CMIO Dr. Ben Hohmuth: Why Human Connection will address Burnout more than Tech, the Future of Clinical AI Copilots, and Why Solely Optimizing Tech Won’t Eliminate In-Basket Overload

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Ben Hohmuth, Chief Medical Information Officer at Geisinger, about "Why Human Connection will address Burnout more than Tech, the Future of Clinical AI Copilots, Why Solely Optimizing Tech Won’t Eliminate In-Basket Overload, and more..."

April 17, 2025

TDP 174: LifeBridge Health’s CIO/CDO Tressa Springmann: The Economics of AI, How to Move Quickly with AI Governance, and Beekeeping as a Healthcare Leadership Metaphor

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Tressa Springmann, Chief Information and Digital Officer at LifeBridge Health, about "The Economics of AI, How to Move Quickly with AI Governance, Beekeeping as a Healthcare Leadership Metaphor, and more..."

April 10, 2025

TDP 173: Emory Healthcare’s CMIO Dr. Nitu Kashyap: Scaling AI Scribes System-Wide, Training the Next Generation of Clinicians to use AI, and Making CDS Work in 5 Seconds or Less

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Nitu Kashyap, CMIO at Emory Healthcare, about "Scaling AI Scribes System-Wide, Training the Next Generation of Clinicians to use AI, Making CDS Work in 5 Seconds or Less, and more..."

April 3, 2025

TDP 172: U of Rochester’s Dr. Michael Hasselberg & Catholic Health’s Michael Mainiero: Why Most AI Pitches Fail, Startup Red Flags, and the One Word That Will Get You Blacklisted from Health Systems

In this dual-guest episode of The Digital Patient, Josh Liu and Alan are joined by two brilliant digital leaders in healthcare: Dr. Michael Hasselberg and Michael Mainiero. Together, they break down "Why Most AI Pitches Fail, Startup Red Flags, the One Word That Will Get You Blacklisted from Health Systems, and more..."

March 27, 2025

TDP 171: UofU Health’s Laura Marquez: Dark Green v. Light Green Dollars For ROI, Why Healthcare Leaders Need to be More Comfortable Killing Old Tech, and How Patients are the Most Underutilized Care Team Members

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Laura Marquez, Sr. Director for Digital Transformation at University of Utah Health, about "Dark Green v. Light Green Dollars For ROI, Why Healthcare Leaders Need to be More Comfortable Killing Old Tech, How Patients are the Most Underutilized Care Team Members, and more..."

March 21, 2025

TDP 170: HIMSS 2025 Debrief: Riding the Epic Banana, The "Cream Incident", and Revealing the Most Provocative Ideas we Heard

On this special solo episode of The Digital Patient, Josh and Alan recap their experience at HIMSS 2025 in Las Vegas, covering the biggest trends in AI, digital health, and interoperability while sharing some conference misadventures, from navigating Vegas casinos to the Great Vegas Waffle mishap at the opening reception.

March 18, 2025

TDP 169: Allegheny Health Network’s Joseph Seliski & Dr. James Solava: Piloting 3 AI Scribes at Once, Reducing Friction for Clinicians to Use AI, and Rethinking Medical Education in the World of AI

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Joey Seliski, Director, Technology Strategy and Digital Health at Allegheny Health Network, and Dr. James Solava, Medical Director, Clinical Informatics at Allegheny Health Network, about "Piloting 3 AI Scribes at Once, Reducing Friction for Clinicians to Use AI, Rethinking Medical Education in the World of AI, and more..."

March 13, 2025

TDP 168: ViVE 2025 Debrief: AI Hype vs Reality, What Are Ambient Scribe Vendors Actually Building Next, and Was it Really Worth Going To?

On this special solo episode of The Digital Patient, Josh and Alan recap their experience at ViVE 2025 in Nashville—from key takeaways on AI’s growing pains to health system reinvention and some hilarious behind-the-scenes moments. They share standout ideas from top speakers, discuss the shifting landscape of digital health, and rate everything from conference swag to Nashville hot chicken.

February 28, 2025

TDP 167: UChicago Medicine’s CMIO Dr. Sachin Shah: Why Clinicians Must Stay in the Driver’s Seat of AI, The Risk of De-Skilling Clinicians with AI Documentation, and Tackling Digital Health Equity

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Sachin D. Shah, Chief Medical Information Officer at UChicago Medicine, about "Why Clinicians Must Stay in the Driver’s Seat of AI, The Risk of De-Skilling Clinicians with AI Documentation, and Tackling Digital Health Equity, and more..."

February 10, 2025

TDP 166: Memorial Healthcare System’s CDIO Jeff Sturman: Getting the Right Sponsorship Early to Scale Digital Health, Balancing Innovation with Keeping the Lights on, and The Promise of Digital Twins

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Jeffrey Sturman, CDIO at Memorial Healthcare System, about "Getting the Right Sponsorship Early to Scale Digital Health, Balancing Innovation with Keeping the Lights on, The Promise of Digital Twins, and more..."

February 3, 2025

TDP 165: UnityPoint Health’s Regional CMIO Dr. Jon Senkler: The Ideal Clinical AI Co-Pilot, Why AI is like a Scalpel that can help or harm, and How Ambient AI Reduces in-the-moment Cognitive Burden

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Jon Senkler, Regional CMIO at UnityPoint Health, about "The ideal Clinical AI Co-Pilot, Why AI is like a Scalpel that can help or harm, How Ambient AI Reduces in-the-moment Cognitive Burden, and more..."

January 30, 2025

TDP 164: NYU Langone Health's CMIO Dr. Paul Testa: How being a Lawyer made him a Different Type of CMIO, NYU's Approach to Generative AI, and Shifting the EHR from Inputs to Outputs in the Next Decade

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Paul Testa, CMIO at NYU Langone Health, about "How being a Lawyer made him a Different Type of CMIO, NYU's Approach to Generative AI, Shifting the EHR from Inputs to Outputs in the Next Decade, and more..."

January 27, 2025

TDP 163: MetroHealth’s Chief Health AI Officer Dr. Yasir Tarabichi: How to Succeed with AI Sepsis Models (where others failed), Using AI to Fix Broken Processes, and Why Informatics Should Lead AI

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Yasir Tarabichi, Chief Health AI Officer at The MetroHealth System, about "How to Succeed with AI Sepsis Models (where others failed), Using AI to Fix Broken Processes, Why Informatics Should Lead AI, and more..."

January 23, 2025

TDP 162: UCHealth’s Dr. Richard Zane: Eliminating Pilotitis, Balancing Innovation with Financial Realities, and Simplifying Clinical Workflows Before Adding AI

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Richard (Rich) Zane, Chief Innovation Officer at UC Health, about "Eliminating Pilotitis, Balancing Innovation with Financial Realities, Simplifying Clinical Workflows Before Adding AI, and more..."

January 20, 2025

TDP 161: City of Hope’s Associate CMIO Dr. Finly Zachariah: AI for Palliative Care, Gaps in Palliative Care Today and Spinning Out a Startup From a Hospital to Solve Them

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Finly Zachariah, Associate CMIO at City of Hope, and CMO at Empower Hope, about "AI for Palliative Care, Gaps in Palliative Care Today and Spinning Out a Startup From a Hospital to Solve Them, and more..."

January 16, 2025

TDP 160: Inova Health’s CMO Dr. Neeta Goel: Using Tech to Scale Depression Screenings Across the Health System, Eliminating Low-Value Care, and Does Charging for MyChart Messages Work?

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Neeta Goel, Chief Medical Officer, Clinically-Integrated Network, and VP, Clinical Excellence, Ambulatory Services at Inova Health, about "Using Tech to Scale Depression Screenings Across the Health System, Eliminating Low-Value Care, and Does Charging for MyChart Messages Work?"

January 13, 2025

TDP 159: Hennepin Healthcare’s Brian Imdieke: From Human to AI Scribes, How to Optimize Clinician Adoption with AI, and Bridging Innovation Gaps in Safety Net Hospitals

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Brian Imdieke, Provider Informaticist, Nurse Practitioner, and Former Interim CHIO at Hennepin Healthcare, about "The Evolution From Human to AI Scribes, How to Optimize Clinician Adoption with AI, Bridging Innovation Gaps in Safety Net Hospitals, and more..."

January 9, 2025

TDP 158: UPMC's CMIO Dr. Rob Bart: What CMIOs Can Learn From Working at Health IT Vendors, Reducing Bias with AI, and Building Context-Aware Decision Support

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Rob Bart, Chief Medical Information Officer at UPMC, about "What CMIOs Can Learn From Working at Health IT Vendors, Reducing Bias with AI, Building Context-Aware Decision Support, and more..."

January 6, 2025

TDP 157: Virtua Health's Dr. Tarun Kapoor: Why ‘Top of License’ Is ‘Top of Burnout’, What Healthcare Can Learn from Netflix About Digital Transformation, and Adapting to the Quadruple Storm in Healthcare

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Tarun Kapoor, Chief Digital Transformation Officer at Virtua Health, about "Why ‘Top of License’ Is ‘Top of Burnout’, What Healthcare Can Learn from Netflix About Digital Transformation, Adapting to the Quadruple Storm in Healthcare, and more..."

December 19, 2024

TDP 156: KLAS Research's Adam Cherrington: What Healthcare Can Learn from the DMV, The Power of Patient Voice, and Red Flags and Green Flags for Patient-Centric Vendors

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Adam Cherrington, VP of Digital Health at KLAS Research, about "What Healthcare Can Learn from the DMV, The Power of Patient Voice, Red Flags and Green Flags for Patient-Centric Vendors, and more..."

December 12, 2024

TDP 155: Ochsner Health’s CMIO Dr. Louis Jeansonne: Pioneering Draft AI Responses for Patient Messages, The Potential of AI-powered Surgical Robots, and What it Takes to Achieve Epic 10 Gold Stars

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Louis Jeansonne, Chief Medical Information Officer at Ochsner Health, about "Pioneering Draft AI Responses for Patient Messages, The Potential of AI-powered Surgical Robots, What it Takes to Achieve Epic 10 Gold Stars, and more..."

December 6, 2024

TDP 154: UChicago Medicine's CMIO Dr. Cheng-Kai Kao: Using Simulations to Design the Optimal Hospital at Home, Elevating Clinician AI Literacy, and Calculating ROI for Hospital at Home

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Kai Kao, Chief Medical Information Officer at UChicago Medicine, about "Using Simulations to Design the Optimal Hospital at Home, Elevating Clinician AI Literacy, Calculating ROI for Hospital at Home, and more..."

November 28, 2024

TDP 153: Endeavor Health's Dr. Nirav Shah: AI-Driven SDoH Insights, Identifying Domestic Violence with NLP, and Is There Such a Thing as Too Much Data?

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Nirav Shah, Medical Director of Quality Innovation and Clinical Practice Analytics at Endeavor Health, about "AI-Driven SDoH Insights, Identifying Domestic Violence with NLP, Is There Such a Thing as Too Much Data?" and more...

November 22, 2024

TDP 152: Bon Secours Mercy Health’s Dr. Mark Townsend: Why Project Owners Must Have Skin in the Game for New Tech, Navigating Mission Creep with AI, and Why “Situational Awareness” Prevents Innovation Failure

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Mark Townsend, Chief Clinical Digital Ventures Officer at Bon Secours Mercy Health, about "Why Project Owners Must Have Skin in the Game for New Tech, Navigating Mission Creep with AI, Why “Situational Awareness” Prevents Innovation Failure, and more..."

November 15, 2024

TDP 151: SSM Health’s CMIO: Dr. Ann Cappellari: A call to preserve the art of medicine, How to bridge the value of Tech when clinical ROI doesn't align with business ROI, and Should clinician burnout really be measured by number of clicks?

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Ann Cappellari, CMIO at SSM Health, about "A call to preserve the art of medicine, How to bridge the value of Tech when clinical ROI doesn't align with business ROI, Should clinician burnout really be measured by number of clicks, and more..."

November 8, 2024

TDP 150: Yale’s CHIO Dr. Allen Hsiao: Why AI draft responses to patient portal messages have underwhelmed so far, Using AI scribes in the ED, and How to use MyChart for Equitable Research Participation

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Allen Hsiao, CHIO at Yale New Haven Health System and Yale School of Medicine, about "Why AI draft responses to patient portal messages have underwhelmed so far, Using AI scribes in the ED, How to use MyChart for Equitable Research Participation, and more..."

November 1, 2024

TDP 149: CHA’s CMIO and Shift’s Co-Founder, Dr. Hannah Galvin: Equitable Interoperability, Making AI Scribes Work for Pediatrics, and Building National Standards for Data Segmentation

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Hannah Galvin, CMIO at Cambridge Health Alliance, and Co-Founder at Shift Health Care Task Force, about "Equitable Interoperability, Making AI Scribes Work for Pediatrics, Building National Standards for Data Segmentation, and more..."

October 24, 2024

TDP 148: Becker's Health IT conference recap: Most provocative ideas we heard, podcast guest cameos, putting vendors in the dungeon, and are we really OK moving to the Hyatt?

On this special episode of The Digital Patient, hosts Alan Sardana and Dr. Joshua Liu reflect on their time at Becker’s 9th Annual Health IT + Digital Health + RCM Meeting in Chicago. This episode focuses on their experiences at the event, discussing everything from the most provocative ideas they heard to valuable vendor insights from the dungeon... and tips on how to make the most out of healthcare conferences.

October 17, 2024

TDP 147: Northwestern Medicine’s Director of Innovation, Kali Arduini Ihde: Scaling AI Scribes, Launching a Start Up Accelerator, and Creating a Safe Space for Innovation

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Kali Arduini Ihde, Director of Innovation at Northwestern Medicine, about "Scaling AI Scribes, Launching a Start Up Accelerator, Creating a Safe Space for Innovation, and more..."

October 10, 2024

TDP 146: NerdMDs Co-founder & Heidi Health CMO Dr. Adam Carewe: What Actually Happened at Kaiser Permanente with AI Scribes, How CMIOs Think About Vendor Selection, Problems Old Culture Orgs face with New Tech

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Adam Carewe, Co-founder at NerdMDs, and CMO at Heidi Health, about "What actually happened at Kaiser Permanente with AI Scribes, How CMIOs think about Vendor Selection, Problems Old Culture Orgs face with New Tech, and more..."

September 26, 2024

TDP 145: Duke’s Chief Analytics & Medical Information Officer, Dr. Armando Bedoya: How Nutrition Labels Can De-Risk AI, Understanding Behavioral Economics for AI Adoption, and Alleviating Admin Burden with AI

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Armando Bedoya, Chief Analytics & Medical Information Officer at Duke University Health System, about "How Nutrition Labels Can De-Risk AI, Understanding Behavioral Economics for AI Adoption, Alleviating Admin Burden with AI, and more..."

September 19, 2024

TDP 144: UK HealthCare's CMIO, Dr. Romil Chadha: Building Solutions on Paper First, When to Introduce Friction vs. Automation, and Why Too Many Measures Can Hurt Healthcare

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Romil Chadha, Chief Medical Information Officer at UK HealthCare, about "Building Solutions on Paper First, When to Introduce Friction vs. Automation, Why Too Many Measures Can Hurt Healthcare, and more..."

September 12, 2024

TDP 143: The Guthrie Clinic’s CDO, Terri Couts: Phishing Your Own Staff to Improve Cybersecurity, Why AI is a Tool and Not The Whole Solution, and Focusing on Solving Root Problems

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Terri Couts, SVP and Chief Digital Officer at The Guthrie Clinic, about "Phishing Your Own Staff to Improve Cybersecurity, Why AI is a Tool and Not The Whole Solution, Focusing on Solving Root Problems, and more..."

September 5, 2024

TDP 142: MUSC's Enterprise Chief Digital Transformation Officer, Crystal Broj: Launching Emily—MUSC's AI Patient Access Phone System, Using RPA for Preventative Care, and Embracing Imperfect Pilots for Practical Improvements

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Crystal Broj, Enterprise Chief Digital Transformation Officer at MUSC, about "Launching Emily—MUSC's AI Patient Access Phone System, Using RPA for Preventative Care, Embracing Imperfect Pilots for Practical Improvements, and more..."

August 29, 2024

TDP 141: Northern Light Health's System CMIO, Dr. Michael Ross: How AI will improve eConsults, Talking with Medical Assistants to determine physician fit for AI Scribes, and How asynchronous patient care will look in the future

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Michael Ross, System CMIO at Optum (supporting Northern Light Health), about "How AI will improve eConsults with contextual summarization, Talking with Medical Assistants to determine physician fit for AI Scribes, How asynchronous patient care will look in the future, and more..."

August 22, 2024

TDP 140: CoxHealth’s Summer Blackerby and Gina Ellerbee: Launching a Virtual Nursing Pilot in 9 Days, Scaling Virtual Care Beyond the Pilot, and Shifting From Task-Based Workflows to Patient-Centered Collaboration While Reducing Burnout

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Summer Blackerby, Chief Nursing Information Officer at CoxHealth, and Gina Ellerbee, Administrative Director of Nursing Practice and Professional Development at CoxHealth, about "Launching a Virtual Nursing Pilot in 9 Days, Scaling Virtual Care Beyond the Pilot, Shifting From Task-Based Workflows to Patient-Centered Collaboration While Reducing Burnout, and more..."

August 15, 2024

TDP 139: UCSD's CCIO, Dr. Christopher Longhurst: Pioneering AI-generated patient message drafts, Why implementation will make or break your innovation, and Bridging the gap between AI performance and outcomes

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Christopher Longhurst, Chief Clinical and Innovation Officer at UCSD, about "Pioneering AI-generated patient message drafts, Why implementation will make or break your innovation, Bridging the gap between AI performance and outcomes, and more..."

August 8, 2024

TDP 138: UVM's Drs. McEntee & Stinnett-Donnelly: Assessing AI Scribes via Crossover Comparison, Why AI needs more Patient Safety Research before use on Clinical Care, and How to Sunset Old Tech Processes

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Drs. Rachel McEntee, CMIO, and Justin Stinnett-Donnelly, Associate VP, Business Owner for Inpatient and Ancillary Applications at University of Vermont Health Network, about "Assessing AI Scribes via Crossover Comparison, Why AI needs more Patient Safety Research before use on Clinical Care, How to Sunset Old Tech Processes, and more..."

August 1, 2024

TDP 137: Advocate's Strategy Advisor, Colleen Hole: Deep Dive on Hospital at Home: Navigating Regulatory Challenges, Dealing with Misaligned Incentives, and Improving Patient, Caregiver, and Clinician Wellbeing

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Colleen Hole, Strategy Advisor for Innovation and Commercialization at Advocate Health, about "Hospital at Home: Navigating Regulator Challenges, Dealing with Misaligned Incentives, Improving Patient, Caregiver, and Clinician Wellbeing, and more..."

July 25, 2024

TDP 136: UI Health's CMIO, Dr. David Chestek: Why AI Scribes Will Never Have 100% Clinician Adoption (and that's OK), How to Pick Representative User Groups for Health Tech Pilots, and Why Wearables Pose a Problem

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. David Chestek, CMIO at University of Illinois Health, about "Why AI Scribes Will Never Have 100% Clinician Adoption (and that's OK), How to Pick Representative User Groups for Health Tech Pilots, Why Wearables Pose a Problem, and more..."

July 18, 2024

TDP 135: Baptist Memorial's CMIO, Dr. Jake Lancaster: Adapting How You Talk About AI to Get Stakeholder Adoption, Saving Nurses 20 Minutes Per Shift Without Tech, and Exploring Systemic Healthcare Issues Through Fiction

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Jake Lancaster, CMIO at Baptist Memorial Health Care, about "Adapting How You Talk About AI to Get Stakeholder Adoption, Saving Nurses 20 Minutes Per Shift Without Tech, Exploring Systemic Healthcare Issues Through Fiction, the Arthurian Legend, and 90s Music, and more...""

July 11, 2024

TDP 134: UMass Memorial Health Care’s CQO & CCIO, Dr. Eric Alper: Strategies for Scaling Hospital at Home, Exploring the Intersection of Informatics and Quality, and How Incentives Drive Patient Care

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Eric Alper, CQO / CCIO at UMass Memorial Health Care, about "Strategies for Scaling Hospital at Home, Exploring the Intersection of Informatics and Quality, How Incentives Drive Patient Care, and more...."

June 27, 2024

TDP 133: Memorial Healthcare System's CMIO, Dr. Jennifer Goldman: Eliminating Over 800,000 Daily Clicks, Actioning SDoH Data, and Mastering Change Management in a WFH Environment

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Jennifer Goldman, CMIO at Memorial Healthcare System, about "Eliminating Over 800,000 Daily Clicks, Actioning SDoH Data, and Mastering Change Management in a WFH Environment, and more...."

June 20, 2024

TDP 132: Mass General Brigham’s CMIO, Dr. Rebecca Mishuris: Safeguarding Relationships with AI, Turning Skeptics into Champions, and Prioritizing Practical Wins Over Theoretical Benefits

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Rebecca Mishuris, CMIO at Mass General Brigham, about "Safeguarding Relationships with AI, Turning Skeptics into Champions, Prioritizing Practical Wins Over Theoretical Benefits, and more...."

June 13, 2024

TDP 131: Fraser Health's VP, Digital Patient & Provider Experience, Jennifer MacGregor: Developing AI Copilots for Healthcare Efficiency, Launching Fraser's Digital Front Door, Why Being Kind Doesn't mean Being Nice

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Jennifer MacGregor, VP, Digital Patient and Provider Experience at Fraser Health, about "Developing AI Copilots for Healthcare Efficiency, Launching Fraser's Digital Front Door, Why Being Kind Doesn't mean Being Nice, and more...."

June 6, 2024

TDP 130: IU Health's CMIO, Dr. Emily Webber: Mastering AI Governance, Harnessing Listening as a Superpower, and Bridging the Tech and Healthcare Cultures

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Emily Webber, CMIO at IU Health, about "Mastering AI Governance, Harnessing Listening as a Superpower, Bridging the Tech and Healthcare Cultures, and more...."

May 30, 2024

TDP 129: UCI Health's CMIO, Dr. Deepti Pandita: Evaluating ROI for Ambient, Identifying Root Causes for Clinician Burnout, and Talking to Users Before Building

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Deepti Pandita, CMIO at UCI Health, about "Evaluating ROI for Ambient, Identifying Root Causes for Clinician Burnout, Talking to Users Before Building, and more...."

May 23, 2024

TDP 128: Tidal Health’s CIO & CMIO, Dr. Mark Weisman: Targeting >50% clinician adoption with Ambient, Replacing the Pager, and Envisioning Patient-Centered Bots Interacting with Bots

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Mark Weisman, CIO / CMIO at Tidal Health, about "Targeting >50% clinician adoption with Ambient, Replacing the Pager, Envisioning Patient-Centered Bots Interacting with Bots, and more...."

May 16, 2024

TDP 127: UCI’s Vice Chancellor, Information, Technology and Data & CDO, Tom Andriola: How Regulatory Environments Set the Pace for Innovation, Operating as a Data Company, and Championing Consumer-Driven Healthcare

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Tom Andriola, Vice Chancellor, Information, Technology and Data & Chief Digital Officer at UC Irvine, about "How Regulatory Environments Set the Pace for Innovation, Operating as a Data Company, Championing Consumer-Driven Healthcare, and more..."

May 10, 2024

TDP 126: Carilion Clinic's Associate CMIO, Dr. Marcus Speaker: Balancing AI Adoption with Value, How Coffee Machines Foster Greater Connection, and Using Existing Tech to Its Full Capacity

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Marcus Speaker, Associate CMIO at Carilion Clinic, about "Balancing AI Adoption with Value, How Coffee Machines Foster Greater Connection, Using Existing Tech to Its Full Capacity, and more..."

April 18, 2024

TDP 125: Baptist Health’s CDIO, Aaron Miri: Empowering Clinicians to Develop with Low-Code Tools, When It's Better to Partner with a Startup v. Rely on the EHR, and Consolidating Tech Stack for Efficiency

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Aaron Miri, CDIO at Baptist Health, about "Empowering Clinicians to Develop with Low-Code Tools, When It's Better to Partner with a Startup v. Rely on the EHR, Consolidating Tech Stack for Efficiency, and more..."

April 4, 2024

TDP 124: HIMSS24 Recap: HIMSS vs. HLTH, Comparing Epic, Cerner & MEDITECH's Approach to AI Scribes, Virtual Nursing, Networking Do's and Don'ts and... Pirates of the Caribbean?

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana share a recap of HIMSS24 including "HIMSS v. HLTH, Comparing Epic, Cerner & MEDITECH's Approach to AI Scribes, Virtual Nursing, Networking Do's and Don'ts, and more..."

March 27, 2024

TDP 123: University of Wisconsin’s CDIO, Chero Goswami: Empowering IT to Own Outcomes, Why Every Healthcare Leader Must Know Economics, and Chero’s 3G Philosophy on Service Excellence

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Chero Goswami, CIDO at University of Wisconsin Health System, about "Empowering IT to Own Outcomes, Why Every Healthcare Leader Must Know Economics, Chero's 3G Philosophy on Service Excellence, and more..."

March 21, 2024

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Leading health systems use SeamlessMD for digital patient engagement and remote patient monitoring to improve outcomes and cut costs.

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