TDP 140: CoxHealth’s Summer Blackerby and Gina Ellerbee: Launching a Virtual Nursing Pilot in 9 Days, Scaling Virtual Care Beyond the Pilot, and Shifting From Task-Based Workflows to Patient-Centered Collaboration While Reducing Burnout

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On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and marketing colleague, Alan Sardana, chat with Summer Blackerby, Chief Nursing Information Officer at CoxHealth, and Gina Ellerbee, Administrative Director of Nursing Practice and Professional Development at CoxHealth, about "Launching a Virtual Nursing Pilot in 9 Days, Scaling Virtual Care Beyond the Pilot, Shifting From Task-Based Workflows to Patient-Centered Collaboration While Reducing Burnout, and more..." Click the play button to listen or read the show notes below.
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Audio:

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Video:

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Guest(s):

• Summer Blackerby, Chief Nursing Information Officer at CoxHealth
• Gina Ellerbee, Administrative Director of Nursing Practice and Professional Development at CoxHealth
• Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD

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‍Episode 140 - Show Notes:

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[00:00:47] Summer and Gina share their journeys into nursing, highlighting Gina's transition towards administration and Summer's shift towards informatics and technology.

[00:04:18] Exploration of the concept of virtual nursing, including the rapid development and implementation of their virtual nursing pilot project in just nine days.

[00:12:49] Discussion on how the virtual nursing program started with task-focused responsibilities and evolved into a comprehensive part of the care team strategy.

[00:21:33] Benefits of virtual nursing on patient care and staff satisfaction, emphasizing the significant positive changes in clinical settings due to enhanced support and efficient processes.

[00:26:17] Insight into the technological advancements that support virtual nursing, including the use of specific platforms and tools that have facilitated the growth and effectiveness of the program.

[00:33:20] Considerations for expanding virtual care services, focusing on supporting patients across different settings and potentially aiding neighboring facilities.

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Fast 5 Lightning Round:‍

1. Favorite book:
   Gina: Recommends "Swimmy" by Leo Lionni, a children's book with a message about teamwork and community.
   Summer: Shares "The Shack" by William P. Young as a philosophical book she gifts during challenging times.
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2. Person to Meet:
   Both express a desire to meet Florence Nightingale to discuss her impact on nursing and quality improvements.
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3. Preferred Superpower:
   Summer: Chooses super strength to enhance resilience and help others.
   Gina: Prefers super speed or the ability to clone herself to manage time and responsibilities better.
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4. Healthcare Belief:
   Summer: Discusses the unexpected complexity within healthcare and the public's often oversimplified view of medical processes.
   Gina: Highlights the rapid pace of medical knowledge growth, with information doubling exceedingly fast, which she finds both incredible and overwhelming.
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5. Last Film or TV Show:
   Summer: Enjoyed "IF," starring Ryan Reynolds, finding it both humorous and well-crafted.
   Gina: Jokingly refrains from mentioning a likely reality TV show, suggesting it's a guilty pleasure.