TDP 105: WakeMed's CIO, Dr. Peter Marks & CMIO, Dr. Neal Chawla: Fostering a Successful CIO <> CMIO Dyad, Collaborating with Hospital Boards to Drive Digital Transformation, and Leveraging Transparency to Empower CliniciansTDP 105: WakeMed's CIO, Dr. Peter Marks & CMIO, Dr. Neal Chawla: Fostering a Successful CIO <> CMIO Dyad, Collaborating with Hospital Boards to Drive Digital Transformation, and Leveraging Transparency to Empower Clinicians
Digital Patient Podcast

TDP 105: WakeMed's CIO, Dr. Peter Marks & CMIO, Dr. Neal Chawla: Fostering a Successful CIO <> CMIO Dyad, Collaborating with Hospital Boards to Drive Digital Transformation, and Leveraging Transparency to Empower Clinicians

May 18, 2023
By
seamless

Subscribe on: RSS | SPOTIFY | APPLE PODCAST | GOOGLE | BREAKER | ANCHOR

On this episode of "The Digital Patient" podcast, hosts Alan Sardana & Dr. Joshua Liu speak with Dr. Peter Marks, CIO at WakeMed, and Dr. Neal Chawla, CMIO at WakeMed, about "Fostering a Successful CIO <> CMIO Dyad, Collaborating with Hospital Boards to Drive Digital Transformation, Leveraging Transparency to Empower Clinicians, and more..." Click the play button to listen or read the show notes below.

Audio:

Video:

Guest(s):

  • Dr. Peter Marks, Chief Information Officer at WakeMed
  • Dr. Neal Chawla, Chief Medical Information Officer at WakeMed
  • Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD

Episode 105 - Show Notes:

[00:00:57] How the culture and mission at WakeMed attracts people with a laser focus on helping others, serves as a guiding principle for the team, and fosters a sense of community;

[00:03:49] How Dr. Chawla (CMIO) and Dr. Marks (CIO) function as a dyad, combining their strengths in clinical strategy and IT/digital operations to work together in achieving their goals;

[00:04:17] How asking questions and embracing humility have been instrumental in their transformation efforts, encouraging genuine curiosity and fostering a culture of continuous improvement;

[00:05:46] How Dr. Chawla and Dr. Marks work through their differences to find common ground by asking questions, leveraging their diverse backgrounds, and why it’s been helpful to maintain a respectful and humorous dialogue;

[00:09:00] How creating “board goals” helps connect initiatives to larger organizational goals, gain board support, and how the board’s curiosity drives engagement with the initiatives presented;

[00:11:53] How transparency and putting the spotlight on both successes and challenges leads to accountability, motivation, and the board’s willingness to support various initiatives;

[00:13:01] Why Dr. Chawla and Dr. Marks set ambitious goals that push the organization forward, and how there is a delicate balance between aiming for big goals and avoiding demotivation if they are not achieved;

[00:16:11] Why Dr. Chawla believes implementing technology alone is not enough to improve healthcare outcomes, emphasizing the importance of having the right people and processes in place to effectively use technology;

[00:18:04] Dr. Chawla discusses the implementation of ERAS at WakeMed, the challenges they faced, and why focusing on outcomes when developing dashboards to track progress is crucial;

[00:23:54] How Dr. Marks leverages transparency and communication in the prioritization process, utilizing roadmaps and ongoing conversations with operational leaders to ensure alignment between organizational priorities and resource allocation;

[00:31:30] Why it’s important to have a solid foundation before implementing shiny AI solutions, as the people processes, and how individuals leverage data and insight from AI is what moves the needle;

[00:34:27] Why it’s important to understand and analyzing data against patient outcomes to not lose focus on the main goals and/or get lost in the weeds of data for the sake of metrics;

[00:36:48] How there is a balance between discrete data and narrative data in healthcare systems and the importance of thoughtful decision-making in determining what data should be discreet;

[00:38:18] How to use dashboards to show providers how they are performing on certain metrics, to help providers understand the impact of their actions on patient outcomes and facilitate self-correction;

[00:40:20] How WakeMed’s positive culture of transparency is used to stimulate conversation and empower clinicians to find the best solutions for delivering high-quality care;

Fast 5 / Lightning Round:

  1. What is your favorite book or book you’ve gifted the most?
    Dr. Marks: "The Emperor of All Maladies" by Dr. Siddhartha Mukherjee
    Dr. Chawla: "Good to Great" by Jim Collins
  1. Who is a person–dead or alive–you’d love to meet?
    Dr. Marks: "Historical figures like George Washington, Abraham Lincoln, or Jesus to understand the difference between history and what they were really thinking"
    Dr. Chawla: "Wise people with good quotes like Winston Churchill or Oscar Wilde, who have provided valuable insights and advice"
  2. Would you rather have Super strength, super speed, or the ability to read people’s minds?
    Dr. Marks: "Super speed"
    Dr. Chawla: "Mind reading"
  3. What is something in healthcare you believe that others might find insane?
    Dr. Marks: "The lack of transparency around billing and working with third-party insurance companies"
    Dr. Chawla: "Transparency around billing and other aspects such as pharmacy benefit managers"
  4. If you could travel back in time to any event or moment, what would it be and why?
    Dr. Marks: "Back to my wedding day to relive the joyful moment. Alternatively, back to significant historical events like 9/11 or World War II to try and prevent needless killing"
    Dr. Chawla: "Wedding or birth of my kids... but you know we have memories and photos now... I like the present moment"

Share this post

Subscribe to SeamlessMD Blog

Subscribe Now

TDP 105: WakeMed's CIO, Dr. Peter Marks & CMIO, Dr. Neal Chawla: Fostering a Successful CIO <> CMIO Dyad, Collaborating with Hospital Boards to Drive Digital Transformation, and Leveraging Transparency to Empower Clinicians

Posted by:
seamless
on
May 18, 2023

Subscribe on: RSS | SPOTIFY | APPLE PODCAST | GOOGLE | BREAKER | ANCHOR

On this episode of "The Digital Patient" podcast, hosts Alan Sardana & Dr. Joshua Liu speak with Dr. Peter Marks, CIO at WakeMed, and Dr. Neal Chawla, CMIO at WakeMed, about "Fostering a Successful CIO <> CMIO Dyad, Collaborating with Hospital Boards to Drive Digital Transformation, Leveraging Transparency to Empower Clinicians, and more..." Click the play button to listen or read the show notes below.

Audio:

Video:

Guest(s):

  • Dr. Peter Marks, Chief Information Officer at WakeMed
  • Dr. Neal Chawla, Chief Medical Information Officer at WakeMed
  • Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD

Episode 105 - Show Notes:

[00:00:57] How the culture and mission at WakeMed attracts people with a laser focus on helping others, serves as a guiding principle for the team, and fosters a sense of community;

[00:03:49] How Dr. Chawla (CMIO) and Dr. Marks (CIO) function as a dyad, combining their strengths in clinical strategy and IT/digital operations to work together in achieving their goals;

[00:04:17] How asking questions and embracing humility have been instrumental in their transformation efforts, encouraging genuine curiosity and fostering a culture of continuous improvement;

[00:05:46] How Dr. Chawla and Dr. Marks work through their differences to find common ground by asking questions, leveraging their diverse backgrounds, and why it’s been helpful to maintain a respectful and humorous dialogue;

[00:09:00] How creating “board goals” helps connect initiatives to larger organizational goals, gain board support, and how the board’s curiosity drives engagement with the initiatives presented;

[00:11:53] How transparency and putting the spotlight on both successes and challenges leads to accountability, motivation, and the board’s willingness to support various initiatives;

[00:13:01] Why Dr. Chawla and Dr. Marks set ambitious goals that push the organization forward, and how there is a delicate balance between aiming for big goals and avoiding demotivation if they are not achieved;

[00:16:11] Why Dr. Chawla believes implementing technology alone is not enough to improve healthcare outcomes, emphasizing the importance of having the right people and processes in place to effectively use technology;

[00:18:04] Dr. Chawla discusses the implementation of ERAS at WakeMed, the challenges they faced, and why focusing on outcomes when developing dashboards to track progress is crucial;

[00:23:54] How Dr. Marks leverages transparency and communication in the prioritization process, utilizing roadmaps and ongoing conversations with operational leaders to ensure alignment between organizational priorities and resource allocation;

[00:31:30] Why it’s important to have a solid foundation before implementing shiny AI solutions, as the people processes, and how individuals leverage data and insight from AI is what moves the needle;

[00:34:27] Why it’s important to understand and analyzing data against patient outcomes to not lose focus on the main goals and/or get lost in the weeds of data for the sake of metrics;

[00:36:48] How there is a balance between discrete data and narrative data in healthcare systems and the importance of thoughtful decision-making in determining what data should be discreet;

[00:38:18] How to use dashboards to show providers how they are performing on certain metrics, to help providers understand the impact of their actions on patient outcomes and facilitate self-correction;

[00:40:20] How WakeMed’s positive culture of transparency is used to stimulate conversation and empower clinicians to find the best solutions for delivering high-quality care;

Fast 5 / Lightning Round:

  1. What is your favorite book or book you’ve gifted the most?
    Dr. Marks: "The Emperor of All Maladies" by Dr. Siddhartha Mukherjee
    Dr. Chawla: "Good to Great" by Jim Collins
  1. Who is a person–dead or alive–you’d love to meet?
    Dr. Marks: "Historical figures like George Washington, Abraham Lincoln, or Jesus to understand the difference between history and what they were really thinking"
    Dr. Chawla: "Wise people with good quotes like Winston Churchill or Oscar Wilde, who have provided valuable insights and advice"
  2. Would you rather have Super strength, super speed, or the ability to read people’s minds?
    Dr. Marks: "Super speed"
    Dr. Chawla: "Mind reading"
  3. What is something in healthcare you believe that others might find insane?
    Dr. Marks: "The lack of transparency around billing and working with third-party insurance companies"
    Dr. Chawla: "Transparency around billing and other aspects such as pharmacy benefit managers"
  4. If you could travel back in time to any event or moment, what would it be and why?
    Dr. Marks: "Back to my wedding day to relive the joyful moment. Alternatively, back to significant historical events like 9/11 or World War II to try and prevent needless killing"
    Dr. Chawla: "Wedding or birth of my kids... but you know we have memories and photos now... I like the present moment"

Recent news from SeamlessMD

SeamlessMD Addresses Aging Patient Population with New Care Plans for Geriatrics, Ophthalmology and Orthopaedics
May 30, 2023

SeamlessMD Addresses Aging Patient Population with New Care Plans for Geriatrics, Ophthalmology and Orthopaedics

Learn More
How to Measure ERAS Success: Data Points, Tools, and Strategies
May 24, 2023

How to Measure ERAS Success: Data Points, Tools, and Strategies

Learn More
Patients can better prepare for and recover from surgery, thanks to Nova Scotia Health partnership with SeamlessMD
May 18, 2023

Patients can better prepare for and recover from surgery, thanks to Nova Scotia Health partnership with SeamlessMD

Learn More