Leading Ontario hospitals have partnered with SeamlessMD to deliver safer surgery during COVID-19

On June 15, 2020, Ontario Health provided recommendations to hospitals in A Measured Approach to Planning for Surgeries and Procedures During the COVID-19 Pandemic. In the memo, OTN-approved solutions such as SeamlessMD are recommended to improve care delivery & reduce time in the hospital.

SeamlessMD is the only Canadian company on OTN’s Vendor of Record for Surgical Transition Solutions.

Case Study: ↓ 41% ED Visits and ↓ 4% Readmissions During COVID-19

“We have now had several patients that had their first joint replacement surgery completed at the beginning of the pandemic, and their second joint replacement in the past months with the SeamlessMD app. The feedback we have received is very compelling with patients saying their experience was 100x better with the app and the support of our NP.”

Caroline Fanti
Director of Regional Surgical Services for Northwest Ontario and Thunder Bay Regional Health Sciences Centre

How SeamlessMD helps reduce the surgery backlog

↑ Same-Day Discharges & ↓ Length of Stay
Increase confidence for earlier discharge by enabling patients to stay connected with providers. Increase patient compliance with enhanced recovery protocols through interactive education & feedback.
Digital pre-op risk assessments
Collect pre-op anesthesia surveys remotely to automate patient risk profiles. Dashboards to risk-stratify patients and adjust surgery schedules more safely.
Digital pre & post-op education
Deliver digital reminders & interactive education. Replace in-person surgery classes with interactive digital education - including your own videos for pre-op classes or post-op physiotherapy exercises.
Pre-Op COVID-19 screening
Monitor patients for signs of COVID-19 in the days leading up to surgery. Reschedule surgery for patients at-risk of COVID-19 faster.
Prevent ER Visits & Readmissions
Empower patients to track post-op progress and mitigate common concerns with automated self-care education. Smart alerts & dashboards to monitor patients and catch early signs of complications.
Reduce in-person post-op visits
Use monitoring dashboards to reassure patients on normal courses of recovery and avoid unnecessary in-person follow up visits.
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Press Release: EMR-Integrated Support For Surgical Patients at William Osler Health System

"SeamlessMD is helping us bring state-of-the-art technology and innovation to our surgery patients and deliver safer patient care even from a distance. We are particularly proud to have made the platform available in multiple languages, which helps us to provide more accessible, convenient care for our diverse patient community.”

Jane de Lacy
Vice President of Clinical Services at William Osler Health System
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Featured on @CTV News


Press Release: Minimizing in-person visits during the pandemic and beyond

“SeamlessMD helps our patients stay connected to us and empowers our team to identify any risks sooner and provide better support remotely. It provides guidance for our patients both before and after the surgical procedure. The technology is intuitive for patients and insightful for our team, as it collects valuable patient-reported outcomes data for continuous quality improvement.”

Dr. Graham Elder
Chief of Orthopaedics, Sault Area Hospital
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Robust dashboards & analytics

Access provider dashboards to get alerted for patients at-risk, monitor post-op patient symptoms, screen for COVID-19 symptoms, collect patient experience feedback and access aggregate data for quality improvement and research (e.g. pain scores, opioid use, etc.)

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Press Release: Keeping Patients Safe & Connected During COVID-19

“We partnered initially with SeamlessMD to support our orthopedic and cardiac surgery patients with a single point of access to care information that would help them and their caregivers prepare for surgery, support their recovery, and reduce hospital readmissions. When the pandemic started, digital patient engagement became the safest and most important way to engage and support patients in meeting those goals. SeamlessMD has been an essential virtual care tool through the pandemic, and patients like it.”

Angela Rea-Mahoney
Project Director for Bundled Care at Trillium Health Partners
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Press Release: Using SeamlessMD to Safely discharge patients earlier and minimize in-person home care services

“By leveraging remote patient monitoring, SeamlessMD allows us to deliver safer care during the COVID-19 pandemic, regardless of where patients live. SeamlessMD provides an intuitive platform that is both patient and provider-friendly and aligns well with our mission to improve the health and wellbeing of our communities by supporting better, innovative care.”

Nicole Graham
Physiotherapist and Bundle Care Coordinator at Health Sciences North
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Research: Reducing 30-day readmissions by 66% for Colorectal surgery

"Patient satisfaction with the app was high, with 92% of patients reporting overall satisfaction as good or excellent. The 30-day readmission rate was 6% and was lower than the 30-day readmission rate of 18% reported for the 4 months prior to the start of the study."

Dr. Erin Kennedy
Head of the Division of General Surgery, Mount Sinai Hospital
View Research

Check out our podcast: Supporting Ontario Hospitals with Surgical Remote Monitoring

Featuring Mr. Jordan Finewax, Customer Success Manager at SeamlessMD and
Dr. Joshua Liu, Co-founder & CEO at SeamlessMD.
Go to podcast episode

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