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December 19, 2024
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On this episode of "The Digital Patient" podcast, hosts Alan Sardana & Dr. Joshua Liu speak with Bradd Busick, SVP, Chief Information Officer at MultiCare Health System, about "How to Build Trust and a Winning Team Culture, Implementing Autonomous In-Hospital Robots to Reduce Nursing Burdens, Simplifying IT Through Storytelling, and more..." Click the play button to listen or read the show notes below.
Audio:
Video:
Guest(s):
- Bradd Busick, Senior Vice President, Chief Information Officer at MultiCare Health System
- Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD
Episode 116 - Show Notes:
[00:01:00] How Mr. Busick ended up in the field of technology and why he chose healthcare as his focus;
[00:02:31] The importance of relationships and how a relationship led Mr. Busick to MultiCare Healthcare System;
[00:04:17] How culture, partnership, and patient care has transformed at MultiCare since the pandemic;
[00:06:31] The importance of doing what you say you're going to do to build trust;
[00:09:33] Why genuinely caring about your teams' success, even if it means helping them find opportunities outside of your system drives a winning culture;
[00:16:28] How Mr. Busick’s IT team has the autonomy to determine what balance of remote work and in-person interaction works best for them, and why good cultural fit and necessary expertise is most important;
[00:17:34] How a phone call from Florence Chang, former CIO and current president of MultiCare, led Mr. Busick to develop a partnership with Diligent Robotics to implement an autonomous in-hospital robot, Moxie;
[00:18:46] Why Moxie was not an IT project, but a nursing project led by the chief nurse executive with the goal to alleviate burdens for the team, and how this philosophy extends to most IT initiatives;
[00:19:32] How Moxie has done over 26,000 deliveries to date, saving over 18,000 nursing hours;
[00:21:52] The importance of partnership with your vendors;
[00:23:45] How implementing Workday as an enterprise management platform was not an IT project, but a collaboration between different departments;
[00:26:35] Why the implementation of an ERP system was necessary due to the limitations of their current system and the need for scalability;
[00:27:00] The importance of using a repeatable plan, A3s or PDSA, that includes a 90-day review process to stay on top of the needs of the business;
[00:29:23] How storytelling in IT unlocks and reduces complexity for everyone, making it easier for people to understand the work being done;
[00:31:07] Why Mr. Busick started doing long-form writing for his team at MultiCare as a way to capture and highlight the accomplishments and wins throughout the year;
[00:33:00] How Mr. Busick and his Chief Technology Officer created the "Make Me Care About" series, a 35-minute internal webinar series for employees to maximize productivity with the technologies they already use such as Microsoft Teams;
[00:39:47] Mr. Busick’s approach to mentorship, which involves setting measurable goals with the mentee and being open to bringing in other experts when necessary;
Fast 5 Lightning Round:
1. What is your favorite book or book you've gifted the most?
The First 90 Days by Michael D. Watkins.
2. Who is a person–dead or alive–you'd love to meet?
Warren Buffett, I met him once at the Gates Foundation, but I would love to have more time with him.
3. Would you rather have super speed, super strength, or the ability to read people's minds?
Mind reading.
4. What is something in healthcare you believe that others might find insane?
Hospitals are going to become less of a thing, and your home is going to become your hospital.
5. If you could travel back in time to any event or moment, what would it be and why?
The miracle on ice (Feb 22, 1980), or the moon landing (1969).
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