12 Leaders Making a Difference in Healthcare Quality

The Digital Patient, which tells the stories of leaders in Digital Health, is excited to highlight the accomplishments of 12 leaders driving transformative change in healthcare quality.

14 reasons why patients are not adopting your health system's Digital Health solution

At SeamlessMD we’ve learned a lot about getting high patient adoption for Digital Health solutions. But those learnings came from making a TON of mistakes with health systems in the past 12 years… but hopefully we can help you learn from those! Here are 14 reasons why patients might not be adopting your Digital Health solutions (and what you should fix!)

Should our health system invest in device-based Remote-Patient Monitoring (RPM) or Digital Care Journeys (a.k.a. Deviceless RPM)?

The short answer is you don’t have to invest in one or the other. Many health systems leverage device-based RPM to reach the 5% of patients most at-risk for chronic care management and then use Digital Care Journeys to reach the other 95% of patients in a scalable way. Although some health systems only use Digital Care Journeys to have a consolidated approach.

8 Insights from Vancouver Coastal Health’s Richmond Hospital on using Remote Symptom Monitoring to Transform Oncology Care

On a recent webinar hosted by Digital Health Canada, Dr. Jeremy Ho, a Medical Oncologist at Vancouver Coastal Health and the Richmond Hospital Cancer Care Clinic, shared insights and lessons learned on their use of Remote Symptom Monitoring (powered by SeamlessMD) to enhance the cancer journey for patients.

The Inaugural Seamless Care Awards

We are excited to announce the launch of our first-ever “Seamless Care Awards”, a program designed to celebrate and recognize the exceptional achievements of our healthcare partners. These awards spotlight the remarkable efforts our partners put into enhancing patient care through digital care journey innovation.

SeamlessMD, Integrated with EHR, Transforms Patient Care at Cornwall Community Hospital

For the past two years, Cornwall Community Hospital (CCH) has integrated SeamlessMD into patient care, improving the pre- and post-operative experiences of surgical patients.

Asynchronous video on SeamlessMD for pre-op boosts patient and staff experience

Thunder Bay Regional Health Sciences Center now relies on videos as part of its virtual care program to educate patients. One of many benefits: It has reduced inbound patient questions – for every 15 questions nurses used to get, now they get only one.

4 Lessons from Ohio State University’s experience using Digital Care Journeys to Shorten the Bariatric Getting to Surgery process

Recently Dr. Sabrena Noria, Surgical Director of Bariatric Surgery at Ohio State University’s (OSU) Wexner Medical Center, shared insights on how her center uses digital care journeys (SeamlessMD) to engage and track patients from referral through surgery - which has helped OSU reduce time to surgery by 1.5 months already.

79-Year-Old Crohn's Patient Empowered With SeamlessMD

Nora has lived with Crohn’s disease for the last almost 50 years of her life. This meant having to be mindful of her diet, be on medications, and endure a bowel resection, a hysterectomy, and several colonoscopies over the span of her diagnosis. Nora is no stranger to procedures, and they have been a regular part of maintaining her health while living with Crohn’s. With her last colonoscopy at Markham Stouffville Hospital, Nora was introduced to an application called SeamlessMD, a program that would help her prepare for and recover from her procedure, via a personal mobile device.

4 lessons from UAB Medicine on going from Pilot to Standard of Care for Digital Health

UAB Medicine recently spotlighted Dr. Daniel Chu, Division Director of Gastrointestinal Surgery and ERAS Medical Director, on UAB’s experience using a digital care journey platform (SeamlessMD) to automate reminders, education and symptom monitoring for patients pre and post-surgery.

9 Digital Health and Innovation Leaders leveraging Technology to Transform Patient Care

These 9 digital health and innovation leaders are being recognized for having demonstrated significant accomplishment and innovation in leveraging Digital Health to improve the patient experience, clinical outcomes, and operational metrics for health systems in Canada.

9 Lessons from MultiCare’s Enterprise Deployment of Epic and MyChart integrated Digital Care Journeys

In 2021 MultiCare Health System, a 12-hospital system in Washington, embarked on a journey of Digital Transformation for patient care journeys. By leveraging SeamlessMD, a digital care journey platform, MultiCare has been automating patient education and remote monitoring for orthopedics, women’s health, urology, bariatrics and more.

7 Lessons from St. Joseph Healthcare Hamilton’s experience using Epic & MyChart integrated Deviceless Remote Patient Monitoring to Increase Hospital Throughput while Lowering LOS & ED Visits

On a recent webinar hosted by Digital Health Canada, Andriana Lukich, Director, Digital Solutions or St. Joseph's Healthcare Hamilton (SJHH), shared insights and lessons learned on how her hospital has leveraged deviceless Remote Patient Monitoring (RPM) to transform surgical care.

Southlake Regional Health Centre Reduces Readmissions, Length of Stay, and ED visits for Knee Surgery Patients

SRHC partnered with SeamlessMD to launch a surgical remote monitoring platform to enhance patient experience and improve clinical outcomes.

7 Lessons from Thunder Bay Regional Health Sciences Centre’s experience using Deviceless Remote Patient Monitoring to Increase Hospital Throughput while Lowering LOS, Readmissions & ED Visits

On a recent webinar hosted by Digital Health Canada, Caroline Fanti, Director of Surgical Services for Thunder Bay Regional Health Sciences Centre (TBRHSC) shared insights on how her hospital has leveraged deviceless Remote Patient Monitoring (RPM) to transform surgical care across Northwestern Ontario.

How Sault Area Hospital uses technology to improve care by engaging patients before, during, and after their stay

The following is an excerpt from a MEDITECH article written by our good friend, Dr. James Chan, whose team at Sault Area Hospital have been pioneers in Digital Patient Engagement. For more information, check out their phenomenal results with SeamlessMD posted earlier this year.

15 Surgical Services Leaders leveraging Digital Health to Transform Patient Care

These 15 healthcare leaders are being recognized for having demonstrated significant accomplishment and innovation in leveraging Digital Health to improve the patient experience, clinical outcomes, and operational metrics for patients undergoing surgery.

4 Big Takeaways from the American Society for Enhance Recovery & Perioperative Medicine (ASER PM) 2023 Conference

4 key themes from the 2023 ASER PM on what's next and important for Enhanced Recovery After Surgery (ERAS) success, as told by healthcare leaders.

5 Things to Look for When Scaling ERAS Programs

With the increased adoption of Enhanced Recovery After Surgery programs, health systems are now looking to the next step - scaling and expanding ERAS across service lines. Here are 5 things to consider when scaling.

Innovating to Problem-Solve: 7 Takeaways from a Conversation with Dr. Peter Pronovost

Key strategies and lessons from Dr. Peter Pronovost on leveraging innovation and digital tools for building efficient health systems that empower care teams and patients alike.

What is the Potential ROI of Digital Care Journeys

As healthcare leaders feel the pressure of doing more with less without affecting the delivery of care, exploring and ensuring the return on investment (ROI) from these platforms – both in terms of costs and clinical outcomes – is critical. Tailored specifically for the healthcare industry, that is precisely what the SeamlessMD ROI Calculator can help you do. Here are a few hypothetical scenarios to help outline the potential impact for your organization with Digital Care Journeys.

ERAS Spotlight: Q&A with Kim Duggan – Senior Director, ERAS Specialist, Pacira BioSciences, Inc. / former Perioperative Surgical Home & ERAS Manager, New Hanover Regional Medical Center

Our ERAS Spotlight features interviews with clinical leaders who are on the front lines striving to reduce variation of care, standardize care and deliver high reliability health care. Kim Duggan shares her insights on scaling ERAS across multiple service lines, creating multidisciplinary committees, recommendations to meet the Quadruple Aim of Healthcare, and more!

Stop Bariatric Referral to Surgery Revenue Leakage with Digital Care Journeys

Bariatric departments lose more than $1M of revenue annually due to referral to surgery leakage. Here are five ways Digital Care Journey platforms automate the bariatrics referral to surgery process.

New Whitepaper: How to Implement Digital Care Journeys for Cardiothoracic ERAS

Gather strategies, recommendations, and workflows around choosing and implementing a Digital Care Journey platform.

New Whitepaper: Key Benefits and Use Cases of Remote Patient Monitoring Solutions

App-based RPM solutions offer condition-specific care plans and education, symptom tracking, PROs collection, EHR integrations and have broader market usage and more potential use cases (e.g. surgery, oncology, chronic care, mental health, etc.

How to Measure ERAS Success: Data Points, Tools, and Strategies

With the numerous protocols to follow, identifying which data or metrics to collect, and analyzing them, is critical for the success of an ERAS program. Here’s a look at some of the metrics that leading organizations with multiple ERAS pathways measure, and scale, for consistent data collection.

Healthcare Leaders Share 7 Reasons for Adopting Tech That Integrates With Your EHR

With a potential to save healthcare providers up to $78 billion per year in costs, an improved EHR with interoperable and integrated tech can benefit both providers and patient population. Here are the 7 key considerations and advantages - according to healthcare leaders across North America

How to Build an Enhanced Recovery After Surgery (ERAS) Committee

ERAS committees help identify and implement evidence-based clinical pathways, monitor and optimize the program, and be the channel of communication between frontline care teams and executive and leadership teams throughout the process. Here's the who, why, and how to building one.

ERAS Spotlight: Q&A with Brie Reed – ERAS Clinical Nurse Coordinator, Total Joint and Spinal Fusion at the University of Kansas Health System

Our ERAS Spotlight features interviews with clinical leaders who are on the front lines striving to reduce variation of care, standardize care and deliver high reliability health care. Brie Reed, ERAS Clinical Nurse Coordinator, Total Joint and Spinal Fusion at the University of Kansas Health System, shares her insights on securing org buy in, specific ERAS metrics to monitor, navigating resourcing barriers to ERAS rollouts, tools to manage ERAS programs, and more!

5 Strategies to Reduce Surgical Wait Times, LOS and Readmissions with Digital Care Journeys

Hospitals across North America are continuing to face surgical backlogs and increased wait times owing to challenges across staffing, inpatient bed availability, and reduced operating room capacity. Today, more than 30 hospitals and health systems across North America have taken a digital health approach with SeamlessMD’s Digital Care Journey platform to combat these challenges prompted by the pandemic.

Innovation for Patient-Centered Care: Strategies and Lessons Learned from Healthcare Leaders

Best outcomes are achieved when we keep patient at the center of strategy and innovation. And that benefits not just the patients, but also clinical teams. So what does it mean to have a patient-centered approach to innovation?

ERAS Spotlight: Q&A with Kimberly Coffman - Clinical Program Manager at Lima Memorial Health System

Our ERAS Spotlight features interviews with clinical leaders who are on the front lines striving to reduce variation of care, standardize care and deliver high reliability health care. Kimberly Coffman, Clinical Program Manager at Lima Memorial Health System, shares her insights and experiences deploying, scaling, and optimizing an ERAS program across multiple service lines including the importance of creating multidisciplinary committees, consistent communication, and tips for inspiring others.

How to Secure Organizational Buy-In to Deploy ERAS Programs

In the past two decades, ERAS has increasingly gained traction across North America. It is being recognized as a strategic tool that, with the right change management strategies, can improve outcomes, costs, and patient safety, while also keeping staff satisfaction high. Here’s a look at how to secure initial organizational buy-in for an ERAS program.

3 Reasons to Invest in Digital Patient Engagement

With technology at the forefront of the patient experience, healthcare providers are adopting a digital-first approach to managing care.

ERAS Spotlight: Q&A with Rebecca Jablonski - ERAS Clinical Nurse Leader, Spartanburg Regional Health System

Our ERAS Spotlight features interviews with clinical leaders who are on the front lines striving to reduce variation of care, standardize care and deliver high reliability health care. We spoke with Rebecca Jablonski, ERAS Clinical Nurse Leader at Spartanburg Regional Healthcare System.

Grand River Hospital Reduces Length of Stay, ER Visits, and 30-Day Readmissions for Hip and Knee Surgery with Digital Care Journey Platform

In 2021 Grand River Hospital (GRH), one of Ontario’s largest community hospitals with 665 beds providing innovative, quality care to more than 840,000 residents of Waterloo Region and Guelph Wellington, partnered with SeamlessMD, a leading Digital Care Journey platform, to launch a surgical remote monitoring platform to support patients undergoing hip or knee replacements.

Top 6 Questions Asked & Answered: How Digital Care Journeys Improve ERAS Outcomes

ERAS teams hustle to improve patient outcomes, save staff time, and optimize the patient experience. ‍But, due to staff shortages and overwhelmed providers, these teams still face challenges to get the most out of their ERAS initiatives.

UAB Medicine Deploys Digital Care Journeys for Gynecology to Optimize Enhanced Recovery Program Resulting in a Reduction of 30-Day Readmission Rates by 50%

In 2018 UAB Medicine, one of the top academic medical centers in the United States, partnered with SeamlessMD, a leading Digital Care Journey platform, to augment their Enhanced Recovery Program (ERP) strategy by digitally engaging and monitoring patients undergoing gynecology oncology surgery.

Remote Patient Monitoring Enhances Readmissions Prevention Strategy

At a time when safety, quality, and innovation are more mission-critical than ever before, healthcare organizations are racing to meet the rising consumer demand for increased access to healthcare. As such, healthcare providers are embracing Remote Patient Monitoring solutions in order to allow patients to conveniently manage their own care, while also allowing providers to provide customized care recommendations and intervene faster when necessary.

Augmenting Enhanced Recovery After Cardiac Surgery with Digital Care Journeys: A conversation with Dr. Marc Pelletier

When we think about the patient journey, especially in cardiac surgery, patients are often overwhelmed with lots of paper and verbal instructions. They lose the instructions or misplace the paperwork, or they forget, there's no day-to-day reinforcement, and, ultimately, it's hard to follow.

Key Clinical and Operational Advantages of Pre-Built Digital Care Plans

Technology has undoubtedly changed communication between patients and providers for the better - especially in the way they receive healthcare information. A growing body of evidence supports the use of digital care journey technology to improve patient satisfaction and engagement, which in turn improves the quality of care and patient outcomes.

How is Value-Based Care Driving Adoption of Digital Patient Engagement Applications?

Historically, fee-for-service payment models in healthcare have rewarded quantity over quality of medical services. In recent years, however, there has been a shift to value-based care, such as bundled payment models that incentivize providers to achieve better health outcomes at lower costs.

Digital Care Journeys: The New Trend in Patient Engagement

The adoption of digital patient engagement solutions skyrocketed over the past few years, as market forces such as the pandemic, healthcare consumerism, value-based care, and staffing shortages set in motion the need for more virtual touch points between providers and healthcare consumers and necessitated the evolution of engagement solutions to extend beyond appointment reminders to patient driven virtual care management solutions or digital care journeys that can be accessed from anywhere on our everyday devices.

SeamlessMD is Recognized on the 2022 Best Workplaces in Technology List

SeamlessMD is proud to announce that it has been named on the 2022 Best Workplaces in Technology List. This is the second consecutive year that SeamlessMD has been included on this list, after a thorough and independent analysis conducted by Great Place to Work®.

4 Key Components of a Digital Front Door Strategy

The digital front door strategy offers an enhanced patient experience by leveraging the latest technology to automate manual workflows and digitally engage patients through different stages of the patient journey.

The Role of Digital Care Journeys in a Health System’s Digital Front Door Strategy

Over the past decade, health systems have focused on implementing and optimizing their Electronic Health Records (EHR). But now, with the rise of the healthcare consumer, health systems are looking to digitize more and more of the patient experience.

MultiCare Shortens Length of Stay and Reduces Readmissions with Digital Care Journeys

Over the past decade, hospitals and health systems have focused their digital and IT efforts on implementing and optimizing their EHR. However, the recent rise of patients as health care consumers who have exceedingly higher expectations for convenient digital experiences with their providers, has motivated health systems to focus their digital transformation efforts on digitizing more of the patient experience.

The Next Big Thing in Remote Patient Monitoring: Personalized Digital Care Journeys

The pandemic accelerated adoption of Remote Patient Monitoring (RPM) 1.0 - device-based, home monitoring of only the top 5% of patients at-risk, such as for congestive heart failure. However, the rise of patients as digital savvy patients as healthcare consumers has sparked a paradigm shift to digital care for everyone, and not just the top 5%.

Top 5 Considerations for Selecting and Implementing Digital Care Journeys to Improve the Healthcare Consumer Experience

As digital patient apps skyrocket in popularity with the rise of remote care solutions due to COVID-19, hospitals and health systems are racing to implement these digital solutions to deliver high quality care more conveniently.

SeamlessMD Recognized as a Best Workplace™ in Canada for Women

With International Women’s Day upon us, we want to take some time to reflect on the importance of prioritizing building an inclusive work environment that celebrates diversity.

Baystate Health Highlights Use of Patient Engagement Tech for Improved Cardiac Clinical Outcomes

Recently, Baystate Health hosted a webinar called, "Technology to Enhance the Cardiac Surgery Patient Experience" featuring Dr. Daniel Engelman, Medical Director of Heart, Vascular & Critical Units and ERAS Cardiac Society President, and Cheryl Crisafi, Cardiac Surgery Care Coordinator Nurse and ​​ERAS Cardiac Society Clinical Coordinator.

Why Hospitals are Falling in Love with Digital Patient Engagement Apps

With Valentine’s Day upon us, we thought it would be a good time to explore why leading hospitals and health systems are falling head over heels for digital patient engagement. Let’s face it: as healthcare consumerism continues to gain momentum, expectations are growing among patients for digital engagement as part of their overall healthcare experience.

Atrium Health Presents Results Using SeamlessMD for ERAS Patient Engagement & PRO collection at ERAS USA 2021 Congress

A recent study on the “Long-term Results from Prospectively Collected Patient-Reported Outcomes in Hepatopancreatobiliary Surgery Using Mobile Health Technology” presented at the 2021 ERAS USA Annual Congress by Atrium Health’s Division of Hepatopancreatobiliary Surgery discusses the benefits of using Digital Patient Engagement technology, such as SeamlessMD, to collect Patient-Reported Outcomes (PROs) for patients undergoing Hepatopancreatobiliary (HPB) surgery.

SeamlessMD CEO Invited to Speak at Epic Conference on EHR-integrated Patient Engagement & Remote Patient Monitoring

We are excited to announce that Dr. Joshua Liu, CEO of SeamlessMD, was recently invited to present at Epic’s 2021 App Orchard Conference on how health systems are integrating SeamlessMD with their EHR to deliver FHIR-integrated, patient engagement & remote monitoring technology.

New White Paper: How to Implement Surgical Remote Monitoring in Ontario

Currently, many healthcare organizations are seeking innovative technology solutions to help combat the surgical backlog due to COVID-19, while also increasing the efficiency and effectiveness of healthcare delivery in Ontario. Evidence suggests that the use of Surgical Remote Monitoring technology, such as SeamlessMD, has been proven to increase same-day surgeries and reduce hospital length of stay (LOS), readmission rates, and ED visits.

SeamlessMD CEO featured on Canadian Healthcare Lessons in Leadership & Life podcast

Dr. Joshua Liu, CEO of SeamlessMD recently appeared on the Canadian Healthcare Lessons in Leadership & Life - Interview Series podcast hosted by Shiyen Shu to share lessons he’s learned while building SeamlessMD.

Dr. Joshua Liu Shares The SeamlessMD Story on Reboot Health Podcast

Recently, SeamlessMD CEO Joshua Liu, MD, was invited as a guest speaker on ReBoot Health podcast where he shared how SeamlessMD started, some early wins, and the role of peer-reviewed evidence in supporting your venture.

20 Tips For Designing A Patient Engagement Strategy

SeamlessMD CEO Talks Digital Patient Engagement For Health Literacy on Reede Scholars Podcast

SeamlessMD's Dr. Joshua Liu on AdvancingHealth Panel at OCE Discovery 2015

Dr. Joshua Liu CEO of SeamlessMD to speak at TEDxUofT 2015

CEO of SeamlessMD to speak at EXCITE2015 Conference