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March 31, 2026
The pandemic accelerated adoption of Remote Patient Monitoring (RPM) 1.0 - device-based, home monitoring of only the top 5% of patients at-risk, such as for congestive heart failure.
However, the rise of patients as digital savvy patients as healthcare consumers has sparked a paradigm shift to digital care for everyone, and not just the top 5%.
In a new article published in Healthcare IT Today called “The Next Big Thing in Remote Patient Monitoring: Personalized Digital Care Journeys”, I discuss how leading health systems are turning to RPM 2.0 - app-based Digital Care Journeys - to complete their Digital Front Door strategy, and engage 100% of patients across every possible care journey, from surgery to maternity care.
If you like the snippet below, click here to read the full article.
Rise of the Digital Savvy, Healthcare Consumer
The pandemic has woken health systems to the realization that it’s no longer patients, but rather digital-savvy, Healthcare Consumers that we care for. Today, it’s well-beyond just the high-risk, top 5% of patients who want and expect digital care as part of the healthcare they receive. The 2019 Accenture Digital Health Consumer Survey showed that 53% of patients are more likely to use a provider who offers remote monitoring, and the 2020 Survey found 57% of consumers are open to being remotely monitored. Health systems now require Digital Transformation strategies for the other 95% of patient journeys: from low to high risk, and across surgery, oncology, and maternity care.
No longer is it only the 95-year-old with heart failure and COPD who needs digital care. Now, it’s also the 70-year-old patient who had cardiac surgery and wants to send a photo of his surgical incision to avoid traveling hours to the hospital. It’s the 65-year-old with a knee replacement surgery who wants to use her tablet to self-monitor her knee pain and watch physiotherapy videos. It’s the 30-year-old woman who wants pregnancy instructions on her smartphone and her mood and blood pressure monitored after her delivery.
Providers and administrators want this too. It’s the cardiac surgery nurse who wants patients to get digital reminders before surgery to stop blood thinners on time. It’s the orthopedic surgeon who wants to track his patient’s knee pain and long-term quality of life scores. It’s the Women’s Health executive who wants to grow market share by offering a differentiated experience to digital savvy young women.
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