As a result of the COVID-19 pandemic, the demand for remote monitoring solutions is at an all-time high and it is clear that this will continue to be the case in a post-pandemic world. As such, healthcare organizations must ensure that staff are trained to deliver a seamless experience that is comparable to an in-person visit. This is an ongoing effort that is done in tandem with an effective communication strategy to provide relevant information to patients, the community, providers and staff, prior to launch of the technology.
Depending on the role and expectations for your staff members, various personnel will need to be trained on the following processes:
To make it easier for your staff, it is best to provide “scripts” so you have a consistent approach for introducing the program to patients. Below are three example, best-practice talk tracks that you can use to introduce patients to your program. Some hospitals have also found it beneficial to create laminated versions of these scripts that staff can refer back to as needed.
Check out our podcast episode below on “How to Implement Surgical Remote Monitoring” where we discuss the topic in-depth:
Want a step-by-step plan to help you get started with a Surgical Remote Monitoring program? Download our free whitepaper here for a practical guide on how to get started with a Surgical Remote Monitoring program today.
As a result of the COVID-19 pandemic, the demand for remote monitoring solutions is at an all-time high and it is clear that this will continue to be the case in a post-pandemic world. As such, healthcare organizations must ensure that staff are trained to deliver a seamless experience that is comparable to an in-person visit. This is an ongoing effort that is done in tandem with an effective communication strategy to provide relevant information to patients, the community, providers and staff, prior to launch of the technology.
Depending on the role and expectations for your staff members, various personnel will need to be trained on the following processes:
To make it easier for your staff, it is best to provide “scripts” so you have a consistent approach for introducing the program to patients. Below are three example, best-practice talk tracks that you can use to introduce patients to your program. Some hospitals have also found it beneficial to create laminated versions of these scripts that staff can refer back to as needed.
Check out our podcast episode below on “How to Implement Surgical Remote Monitoring” where we discuss the topic in-depth:
Want a step-by-step plan to help you get started with a Surgical Remote Monitoring program? Download our free whitepaper here for a practical guide on how to get started with a Surgical Remote Monitoring program today.