How to Implement Surgical Remote Monitoring: Constructing Your Communication Strategy

In a post-pandemic health economy, healthcare organizations will continue to rely on remote monitoring solutions to increase access to care, reduce surgical backlogs, and improve patient outcomes. A successful Surgical Remote Monitoring program should not only operate as an effective tool that integrates well into clinical workflow, but should also require a thorough communication strategy for patients & the community, as well as providers & staff. As the introduction of new technology can present new challenges, an effective communication strategy will help equip both patients and providers with the right information.

Your messaging should include information about:

• Why you are launching a Surgical Remote Monitoring initiative
• When it is starting
• Anticipated benefits for patients, families and the hospital
• Key stakeholder contacts to learn more

Below is a list of best practice communication strategies to consider:

For Patients & Community:

• Posters and brochures within the surgeon’s offices and on the in-patient surgical floors
• Hospital website bulletin/page
• Media release about the initiative
• Community based organizations (i.e. Canadian Association of Retired Persons)
• Communication by surgeons and clinical teams after patients consent for surgery (enroll patients early as part of their pre-op preparation)

For Providers & Hospital Staff:

• Memorandums
• E-mail blasts
• Clinical committee meetings
• Leadership committee meetings
• Huddles

Most importantly, your physician champion, administrative champion and key stakeholders must play a leadership role in promoting the initiative across the hospital. The excitement your team delivers around this initiative has a significant impact on patient adoption.

Check out our podcast episode on “How to Implement Surgical Remote Monitoring” where we discuss the topic in-depth below:

Want a step-by-step plan to help you get started with a Surgical Remote Monitoring program? Download our free whitepaper here for a practical guide on how to get started with a Surgical Remote Monitoring program today.