12 Podcast Episodes Featuring Digital Health Leaders Building the Future of Patient Care

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Since the beginning of the COVID-19 pandemic, the healthcare landscape has undergone an immense digital transformation–with leading organizations racing to keep up with emerging digital health trends–prioritizing improvements in access, equity, experience, and outcomes. Each week, the healthcare landscape evolves with billions invested into new innovative technologies in hopes of meeting the demands of digitally savvy consumers.

“The Digital Patient”– rated one of the top 30 Best Digital Health Podcasts by FeedSpot–takes an “edu-taining” approach to all things digital patient care. On the show, hosts Dr. Joshua Liu and Alan Sardana talk with digital health leaders, tech-savvy physicians, and forward-thinking C-suite executives to discuss the rapidly evolving nature of digital patient engagement, virtual care management, innovation trends, and digital healthcare as a whole.

The following are the top episodes from 2022’s winter line-up that you can binge during your workout, while you work or during your commute on platforms like Spotify, Apple Podcasts, or Youtube.
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1. From Editor-in-Chief of UpToDate to Ochsner Health's Chief Digital Officer, Re-building Consumer Trust Following COVID-19 & Generating Meaningful Patient Insights from Data to Disrupt Inefficient Workflows

‍Dr. Denise Basow shares her insights on how developing meaningful insights from data is the next step for health systems on their digital transformation journey. Dr. Basow discusses topics such as how data can be used to transform every aspect of healthcare and why extracting meaningful insights from data is the next step for health systems on their digital transformation journeys. She also goes on to reveal three key principles for building healthcare products that she learned while developing UpToDate. Tune into the episode to learn more about these principles and more.

2. Fostering an Innovation-First Culture & Developing a Digital Ecosystem to Engage Patients Across Borders

Dr. Roberta Schwartz, Executive Vice President & Chief Innovation Officer at Houston Methodist Hospital, believes technology can help reduce friction for a patient throughout their experience interacting with their healthcare, highlighting the importance of technology providing a simple user experience with a sophisticated back-end. Listen in as we discuss technology trends, optimizing the patient experience, and how to measure ROI. Topics covered:  

• Avoid implementing digital for the sake of digital by asking the question, “Does this have a return on investment?”, understanding that ROI does not always mean dollars saved, but can also mean workflow improvements (saving staff time) and/or improving the patient experience
• Voice-technology is the future as it’s leveraging our most reliable form of communication, and how there are two schools of thought regarding voice data: 1) Using Natural Language Processing to identify and pull information into discrete EHR fields; and 2) Entering directly into discrete fields throughout the conversation
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3. Shifting from CMIO 2.0 to 3.0, Creating "Invisible" Technology for Patients, and Pioneering Digital Health for the Army

‍Featured guest Dr. Becket Mahnke, Chief Medical Information Officer at Confluence Health believes the role of a CMIO has transitioned from CMIO 1.0 where the CMIO was responsible for implementation and meaningful use of technologies such as the EHR, to CMIO 2.0 where the CMIO was focused on optimizing the EHR and implementing basic digital patient engagement. Listen to this episode to hear more about the transition to CMIO 3.0, the role, responsibilities, and focus.
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4. Navigating 9x Growth of Telehealth During COVID-19 and Designing the National Framework for Telehealth Measurement

This episode features Dr. Judd Hollander, Senior Vice President of Healthcare Delivery Innovation at Thomas Jefferson University. Tune in to hear Dr. Hollander as he advises digital leaders across the country to build the foundation for telemedicine so you can scale up when you need it; and his insights on why:

• It’s important for the provider to be bought-into telemedicine as 70% of patient decisions are shaped by the provider (e.g. A patient will not ask for a telehealth visit if it’s not first brought up by their physician)
• The University’s telehealth use grew from 10% of patient interactions to well over 90% during COVID-19
• Thomas Jefferson University initially implemented telemedicine to get ahead of value-based care
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5. Leveraging Digital Care & Telemedicine for Rural Patients and Addressing Health Disparities Impacted by Technology

This episode features Dr. Eric Wallace, Medical Director of Telehealth at UAB. Dr. Wallace covers a breadth of topics including discussions around addressing health disparities impacted by technology - such as older patient populations not using video, assigning a telehealth disparity score, and leveraging telehealth educators for patients with a certain score. He also shares his perspective on why changing the COVID-19 guidelines so many times led to public mistrust and how health systems implementing technology moving forward will need to ensure the innovation fosters trust by keeping things simple. Listen to the episode to hear more about his thoughts.
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6. Why Digital Health Pilots Are Doomed to Fail and How to Engage Stakeholders for Digital Transformation

In this episode Lydia Lee, Partner, National Digital Health Lead at KPMG, Global Co-Lead, KPMG Connected Enterprise for Health and Chair, HIMSS Americas Board of Advisors share her insights on how:

• To implement a digital health pilot with long term sustainability in mind by engaging multidisciplinary stakeholders (e.g. Leadership, Administration, IT, Physicians, Front-line workers) to ensure there is alignment on goals and governance for post-pilot operations
• Health-tech has enabled health systems to reimagine the patient journey with an emphasis on UX/UI for patients

7. The Role of a Chief Digital Officer & Implementing a Digital Front Door

Duska Kennedy, Chief Digital Officer at North York General Hospital (NYGH) shares her views on the “digital divide”, why patients want to be involved in their care, and how digital care journeys play a key role in North York General Hospital’s broader “digital front door” strategy. Listen to the full episode for more perspectives on:

• The democratization of care and how health systems need to evolve their care to treat patients as humans where they have all of the information available so they can be more involved
• NYGH’s implementation of SeamlessMD to guide patients before and after surgery as part of their broader “digital front door” strategy that enables an intuitive and easy way to access and navigate healthcare to provide a more universal experience for patients and providers
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8. Using Technology to Re-humanize the Patient Experience, the Problem with Funding Healthcare Innovation with Research Grants & Being Mission-oriented vs. Compliance-oriented

Hear how Dr. David Putrino, Director of Rehabilitation Innovation at The Mount Sinai Health System believes the central piece to successfully integrating technology in healthcare is to focus on increasing the humanity of care delivery as opposed to saving dollars. Tune into this episode for more insights on how:

• Successful patient-facing technology leverages community co-design to support the experience that patients want, for example an experience that focuses on relationship-building and connection between patients and/or patient-to-provider, which in turn significantly improves patient adoption and adherence
• Dr. Putrino advocates for health system leadership to find innovators who are mission-oriented and empowers them to innovate by relaxing certain compliance for the sake of the mission, and how this process was evident and proven during COVID-19

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9. Building a World-Class Digital Hospital for Patients

An advocate for innovation, Andriana Lukich, Director of Digital Solutions at St. Joseph's Healthcare Hamilton explains how COVID-19 has shifted the conversation within Digital Health teams to focus on patient engagement as well as cybersecurity. This episode is jam packed with insights on how to drive a successful digital-first strategy. Listen to learn how:

• St. Joseph’s Healthcare Hamilton became a fully Digital Hospital by working with the Ontario Telemedicine Network to be the first organization participating in their “Partner Video Project” which allowed them to integrate Epic-zoom workflows for telehealth
• It was the first health system in Canada to integrate SeamlessMD with Epic enabling patients to receive all of their care in one place such as lab results, education, guidance before and after surgery, and post-op symptom reporting
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10. From Arts & Humanities to Digitizing the Endocrine Surgery Experience

Dr. Claire E. Graves, Endocrine surgeon & Assistant Professor of Surgery at UC Davis, shares her views on how Digital Patient Engagement is a resource for patients to receive education before and after surgery, as well as a virtual extension of herself, empowering patients to “check-in” after surgery to report symptoms and stay connected to their care team. Listen to the full episode for Dr. Graves future predictions for surgery and hear why Dr. Graves believes collecting Patient-Reported Outcomes make logical sense to assess the quality of healthcare in regards to their main objective: to help patients and improve their lives.
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11. Digital Patient Engagement to Increase Patient Experience & Market Share

Featuring Dr. Joseph D. Whitlark, Director of Robotic Surgery and Director of Thoracic Surgery at Crozer Health. Check out the episode to learn more on why Digital Patient Engagement enhances patient connectivity pre- and post-surgery and provides insights into patient recovery at home. Dr. Whitlark also discusses how the education on SeamlessMD allows his bronchoscopy patients to focus on the right questions, such as options for their cancer diagnosis as opposed to fears around the bronchoscopy. Dr. Whitlark implemented SeamlessMD as part of a larger digital transformation at Crozer Health to increase patient experience and market share, competing with the larger health systems in the city.
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‍12. Drivers of Surgical Quality, Bariatric Digital Patient Engagement & Patient-Reported Outcomes (PROs)

‍Dr. Abdelrahman Nimeri, Section Chief for Bariatric & Metabolic Surgery and Medical Director of Atrium Health Weight Management at Atrium Health, explains how COVID-19 was a catalyst to offer outpatient (same-day) bariatric surgery for select patients. With the use of SeamlessMD patients can stay connected to their healthcare team while at home via “digital check-ins” and a video visit on POD 2. Listen to this episode for more tips on driving innovation and improving patient engagement such as:

• How collecting Patient-Reported Outcomes (PROs) can greatly impact quality improvement effort because they provide the patient’s recounting of their experience–an integral part of the patient experience equation
• Patients being the drivers of innovation in healthcare–for e.g. recovering at home, and how patient experience and convenience shapes the direction for healthcare
  

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