The Digital Patient - Episode 61 - Andriana Lukich: Building a World-Class Digital Hospital for Patients

Subscribe on: RSS | SPOTIFY | APPLE PODCAST | GOOGLE | BREAKER | ANCHOR

‍

Audio:

‍

Video:

‍

‍

In this episode of the SeamlessMD Podcast, Dr. Joshua Liu, Co-founder & CEO at SeamlessMD, and marketing colleague, Alan Sardana, chat with Andriana Lukich, Director of Digital Solutions at St. Joseph's Healthcare Hamilton, about "Building a World-Class Digital Hospital for Patients".

See the full show notes below for details.

‍

Guest(s):

Andriana Lukich (@AndrianaLukich)‍, Director of Digital Solutions at St. Joseph's Healthcare Hamilton

Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD

‍

‍Episode 61 – Show notes:
‍

[0:00] Introducing Adriana Lukich, Director of Digital Solutions at St. Joseph’s Healthcare Hamilton;

[1:50] How Ms. Lukich got into Digital Health following her MBA, exploring the intersection between informatics and digital health;

[3:04] How emerging technologies coupled with Ontario’s “Quadruple Aim” focus on patient-centered care has accelerated the growth of digital patient engagement;

[4:05] How successful Digital Health innovators leverage soft skills to identify problem areas and to communicate goals over and above the technical skills often associated with Digital Health;

[5:34] How COVID-19 has shifted the conversation within Digital Health teams to focus on patient engagement as well as cybersecurity;

[7:47] Why Ms. Lukich continually pushes herself to “fail fast, fail often and course correct” within the parameters of what is safe, to enable taking calculated risks that will help the organization improve quickly;

[9:18] How St. Joseph’s Healthcare Hamilton is a leading organization that enables its clinicians to innovate to better support patients with their care;

[9:50] How St. Joseph’s Healthcare Hamilton became a fully Digital Hospital by working with the Ontario Telemedicine Network to be the first organization participating in their “Partner Video Project” which allowed them to integrate Epic-zoom workflows for telehealth;

[10:40] How COVID was a catalyst for St. Joseph’s Healthcare Hamilton expanding virtual care from 11 clinics to nearly 95 clinics almost overnight so that patients could continue receiving care;

[11:50] How uncertainty forced St. Joseph’s Healthcare Hamilton to exercise strong governance as they changed hundreds of workflows to enable care during the pandemic and why the technical hurdles were less challenging than getting clinical decision makers to agree on protocols such as thresholds for COVID risk;

[14:00] How the pandemic sprouted new checks and balances for St. Joseph’s Healthcare Hamilton and has provided proof that the team can pull together and innovate when it’s most needed;

[16:26] How St. Joseph’s Healthcare Hamilton collaborated with various stakeholders including patient advisors to develop their 5-year strategy for digital health aimed at empowering patients with a digital toolbox that enables patients to get the right care at the right time; 

[17:29] How St. Joseph’s Healthcare Hamilton was the first health system in Canada to integrate SeamlessMD with Epic so that patients can receive all of their care in one place such as lab results, education, guidance before and after surgery, and post-op symptom reporting;

[19:10] How St. Joseph’s Healthcare Hamilton launched a navigator app that provides patients a secure digital identity that allows them to access various services across their continuum of care, including community care;

[22:00] Why Ms. Lukich believes collaboration drives innovation forward because it is the intersection of competing perspectives where participants bring heterogeneous ideas forward that enrich the overall conversation;

[28:05] How Ms. Lukich leveraged cognitive computing to predict COVID surges and adequately staff the hospitals to accommodate and why she believes COVID-19 has accelerated the need to prioritize cognitive computing/Machine Learning applications to use the mountains of data available for proactive patient care;

[30:30] Why Ms. Lukich considers new innovation through a matrix comprised of Desirability, Viability and Feasibility to ensure the innovation actually supports patient and provider needs;

[34:15] How Ms. Lukich and her team optimize their existing technologies by reviewing Enhancement ticket logs (patient feedback) to make meaningful change;

[36:40] Why establishing processes from failure enables an organization to move faster;

[39:40] How Ms. Lukich views her job as support for the smart people around her; unlocking resourcing to make something work, and how she uses a prioritization matrix to weigh different ideas from the ecosystem of inputs around her (eg. Patient feedback, clinician ideas, government regulation, etc.);

[44:00] Why Ms. Lukich believes establishing interoperability standards as systems are integrated across the continuum of care is important to ensure data is represented and interpreted correctly so that it is usable;

[47:05] Why Ms. Lukich advises digital health leaders to listen more and ensure their digital health strategies are aligned with the overarching goals of the organization as it will make them more successful;

Fast 6 / Lightning Round:

1. What is your favorite book or book you’ve gifted the most?
   “Atlas of the Heart” by Brené Brown
   
   

2. 7s vs 15s?
   “7s.”
   
   

3. CFL vs NFL?
   “I am a die-hard CFL fan!”
   
   
4. Would you rather have Super strength, super speed, or the ability to read people’s minds?
   “Super speed.”
   
   

5. What is something in healthcare you believe that others might find insane?
   “I like to read my horoscope daily. There’s probably no scientific evidence…”
   
   

6. COVID-19 lockdown related – what is 1 hobby or activity you’ve gotten into since the pandemic?
   “Pelaton!”