In this episode of the SeamlessMD Podcast, Dr. Joshua Liu, Co-founder & CEO at SeamlessMD, and marketing colleague, Alan Sardana, chat with Kayla Sabharwal, MBA, Customer Success Manager at SeamlessMD on "Using Digital Patient Engagement for Post-op Monitoring". See the full show notes below for details.
Guest(s): Ms. Kayla Sabharwal, MBA, Customer Success Manager at SeamlessMD
Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD
Episode 29 – Show notes:
[1:07] Ms. Sabharwal sharestwo of her favorite healthcare initiatives she worked on while at Ernst &Young (EY) – a provincial review of electronic health record (EHR) systems and“Robotic Process Automation” (RPA), where repetitive transactional processessuch as the submission of invoices to the Ministry were mapped and automated;
[5:39] Ms. Sabharwaldiscusses the biggest challenges she faced while working on said healthcare initiatives,such as dealing with fiscal & resource constraints;
[6:37] Ms. Sabharwal talksabout the SeamlessMD Supercluster Project, a federally-funded initiative drivenby Canada’s technology & digital supercluster for Innovation, Science, andEconomic Development, and how it enables Canadian hospitals to usemachine-learning-based digital patient engagement to create predictive modelsfor outcomes such as readmission;
[10:54] Why thesupercluster project uses a more generalized care pathway compared to acustomized surgical pathway to accommodate all surgical patients;
[13:20] How hospitalstypically nominate 1-2 representatives from each surgery group to provideinsight and feedback on the generalized pathway;
[18:28] Why EHRintegration is crucial for post-op monitoring so providers can launch SeamlessMDfrom within their charting system (eg Epic, Cerner, Meditech, etc.), improvingthe utilization of the application;
[21:56] How Ms. Sabharwalhas developed communication strategies for providers to educate patients aboutSeamlessMD, improving overall adoption of the platform;
[24:16] How success isdefined for post-op monitoring in various ways, such as provider feedback, aswell as patient activation & engagement rates (i.e. adoption rate, survey responserate);
[26:08] How post-opmonitoring works with digital patient engagement by collecting patient recovery& symptom data, making this data available for their healthcare team todetermine whether follow-up visits are needed, and by providing patients arecommendation based on their input to empower them to become an activeparticipant in their own care and recovery;
[30:28] Why incorporatingnew workflows or optimizing old ones is challenging due to the sheer number ofstakeholders (administrators, IT, healthcare team, etc.) necessary and howexcellent communication helps with this process;
[28:27] —> Lightning Round / Fast 5 Questions
Q1: What is your favorite book/book you’ve gifted the most?
A1: “Why Buddhism Is True”, a book by Robert Wright that connects principles of Buddhism to modern psychology and brings them together in a really interesting way.
Q2: What is your favorite movie / TV show?
Q3: What is something in healthcare you believe that others may find insane?
A3: It’s weird how so much of things in healthcare are still paper-based considering how integrated technology is into our society, as well as how little access patients have to their own medical data.
Q4: Super strength, super speed, or reading other people’s minds?
A4: Reading minds!
Q5: One hobby/activity that you’ve gotten into since the pandemic?
A5: Started playing piano again after not playing since I was a child!
Recent news from SeamlessMD
September 23, 2021
WEBINAR: Reduce Surgical Backlog & ED Visits with Surgical Remote Monitoring
On September 21, 2021, SeamlessMD, in partnership with Thunder Bay Regional Health Sciences Centre (TBRHSC) hosted a webinar discussing the use of Surgical Remote Monitoring technology to improve clinical outcomes.
SeamlessMD Podcast - Episode 48 - Dr Carmine Simone: Pioneering Digital Patient Engagement in Ontario
In this episode of the SeamlessMD Podcast, Dr. Joshua Liu, Co-founder & CEO at SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Carmine Simone, thoracic surgeon and Vice President of Clinical Programs at Michael Garron Hospital (MGH), Medical Lead for Covid Response at MGH, Medical Director for Integrated Programs for Sunnybrook Health Sciences Centre and MGH, and Associate professor in the Department of Surgery at the University of Toronto. See the full show notes below for details.
UAB presents at 16th Annual Academic Surgical Congress showing 94.7% patient activation with Patient Engagement Technology
UAB recently presented an abstract at the 16th Annual Academic Surgical Congress entitled, “Who chooses not to use Patient Engagement Technology (PET)?” which examines the key factors behind why Colorectal, Cardiac, Thoracic and Gynecology patients may or may not choose to enroll in a PET.