Healthcare Innovation Stories

University Hospitals (UH) Delivers a Digital Customer Experience for Surgery While Reducing Length of Stay, Readmissions & ED Visits

February 7, 2022
By
seamless

We are excited to share the results of our partnership with University Hospitals (UH), a premier 18-hospital system serving the residents of Northeast Ohio.

UH’s Harrington Heart & Vascular Institute is a leader in cardiovascular care and was looking to further drive innovation to elevate its open heart surgery program. To achieve a standardized, higher-quality consumer experience, while also improving clinical outcomes, UH looked for a Digital Patient Engagement platform to keep cardiac patients safe and connected to their care team while at home.

UH rolled out SeamlessMD to engage and monitor patients more effectively before and after Open Heart surgery. Dr. Marc Pelletier, MD, MSc, Chief, Division of Cardiac Surgery, University Hospitals shares:

“SeamlessMD has been a terrific patient engagement technology partner in further elevating our hospital’s digital transformation strategy. It is a very user-friendly platform that has allowed us to more efficiently deliver Cardiac care and engage our patients beyond the four walls of the hospital."

A matched cohort analysis demonstrated SeamlessMD to achieve the following improvement in outcomes:

  • ↓ 49% Readmissions
  • ↓ 68% ED Visits
  • ↓ 59% Phone Calls
  • ↓ 52% Discharge to SNF

Example testimonial from patient monitored on SeamlessMD

“Really enjoyed this program, it’s so useful in so many ways, it’s hard to pick just one thing I liked most! The daily health check helped me feel secure that if something was wrong I would get immediate follow up from the nurse/doctor. Also, ease of access to information about my procedure & aftercare.”

Click here to read the full UH Case Study.

University Hospitals (UH) Delivers a Digital Customer Experience for Surgery While Reducing Length of Stay, Readmissions & ED Visits

Posted by:
seamless
on
February 7, 2022

We are excited to share the results of our partnership with University Hospitals (UH), a premier 18-hospital system serving the residents of Northeast Ohio.

UH’s Harrington Heart & Vascular Institute is a leader in cardiovascular care and was looking to further drive innovation to elevate its open heart surgery program. To achieve a standardized, higher-quality consumer experience, while also improving clinical outcomes, UH looked for a Digital Patient Engagement platform to keep cardiac patients safe and connected to their care team while at home.

UH rolled out SeamlessMD to engage and monitor patients more effectively before and after Open Heart surgery. Dr. Marc Pelletier, MD, MSc, Chief, Division of Cardiac Surgery, University Hospitals shares:

“SeamlessMD has been a terrific patient engagement technology partner in further elevating our hospital’s digital transformation strategy. It is a very user-friendly platform that has allowed us to more efficiently deliver Cardiac care and engage our patients beyond the four walls of the hospital."

A matched cohort analysis demonstrated SeamlessMD to achieve the following improvement in outcomes:

  • ↓ 49% Readmissions
  • ↓ 68% ED Visits
  • ↓ 59% Phone Calls
  • ↓ 52% Discharge to SNF

Example testimonial from patient monitored on SeamlessMD

“Really enjoyed this program, it’s so useful in so many ways, it’s hard to pick just one thing I liked most! The daily health check helped me feel secure that if something was wrong I would get immediate follow up from the nurse/doctor. Also, ease of access to information about my procedure & aftercare.”

Click here to read the full UH Case Study.

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