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January 20, 2025
The following is a summary from an interview with R2G and Dr. Joshua Liu, Co-Founder and CEO of SeamlessMD. You can read the full interview here.
The shift to value-based care has created a critical need for health systems to deliver better outcomes while reducin costs. Yet, outdated tools like paper instructions and verbal guidance often leave patients unsupported—leading to complications, readmissions, and inefficiencies that burden the entire system.
In an engaging conversation with Research2Guidance, Dr. Joshua Liu shares how SeamlessMD is solving these challenges with a digital care journey platform that empowers patients and clinicians alike.
A “GPS for Healthcare”
Dr. Liu explains SeamlessMD’s innovative approach using a compelling analogy: “Think of SeamlessMD as a GPS for patients navigating complex healthcare journeys, like surgery, cancer care, or chronic care. Instead of relying on outdated tools, pateints get step-by-step guidance, automated reminders, and real-time monitoring—all accessible on their personal devices”
For example, patients preparing for surgery are guided with reminders to stop medications or complete exercises. Post-surgery, they can track symptoms, upload photos of incisions, and connect with care teams via dashboards integrated directly into the EHR (e.g. Epic, Oracle Cerner, or MEDITECH). This guidance and real-time connection empowers patients to adhere to personalized education and protocols, and allows clinicians to catch issues early, resulting in shorter hospital stays, fewer readmissions, and better outcomes overall.
Proven Results Across Health Systems
SeamlessMD’s results speak for themselves. Health systems such as MultiCare—a 12 hospital system in Washington state—have implemented the platform across multiple specialties, achieving measurable outcomes such as shorter length of stay, increased profit per patient, and fewer procedure cancellations.
Scalability and Integration: Key to Success
Dr. Liu highlights SeamlessMD’s ability to scale effectively across health systems by supporting over 150 conditions and integrating seamlessly with EHR patient portals such as Epic MyChart. This ensures a consistent experience for patients and providers while aligning with key IT strategies—a critical factor for digital transformation.
Driving Patient Engagement and Overcoming Barriers
Understanding that digital adoption varies, SeamlessMD offers accessibility through apps, email, text, and patient portals. With a median adoption rate of 75%, the patient-centered platform ensures clarity with patient-friendly content, 6th-grade reading level materials, and family/caregiver involvement.
Looking Ahead
Dr. Liu also sheds light on the future of SeamlessMD, from expanding into transplant care and home health to global growth in Europe and Asia. SeamlessMD’s vision is to create one platform that unifies care across hospitals, primary care, and community health providers, ensuring continuous, coordinated care for patients at every stage of their journey.
Why It Matters
For health system leaders navigating the digital health landscape, this interview provides actionable insights into scaling innovative solutions, aligning clinical improvements with financial goals, and engaging patients effectively.
Read the full interview to discover how SeamlessMD is helping health systems thrive in an era of value-based care.
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