Southlake Regional Health Centre Implements SeamlessMD Digital Care Journey Platform

Toronto, Ontario – June 13, 2023 - SeamlessMD, is pleased to announce that it has completed a successful implementation of its Digital Care Journey platform at Southlake Regional Health Centre. With this deployment, Southlake, recently named in the Top 10 hospitals in Ontario and Top 25 hospitals in Canada, joins other leading healthcare organizations in Ontario leveraging a digital health platform to automate care delivery including interactive patient education while enabling clinical teams to provide more proactive, efficient care for their patients before, during and after hospitalization.

“We are thrilled to launch SeamlessMD to further our hospital’s strategy to provide a cutting-edge, digital experience and engage patients in their recovery journey,” says Puneet Sandhu, Director of Surgical Services, Southlake Regional Health Centre. 

Part of the Southlake Community Ontario Health Team that serves the northern York Region and southern Simcoe County, Southlake cares for some of the fastest growing and aging communities in Ontario. SeamlessMD’s patient-centric technology offers accessible education and enhances Southlake’s surgical remote patient monitoring strategy, starting with knee replacement patients. 

“With SeamlessMD, we have a digital technology partner that has proven to deliver improved outcomes with other hospitals across Ontario, and the platform's educational and enhanced remote monitoring capabilities will ultimately be impactful in improving our quality metrics, such as reducing emergency department visits and readmission rates​​,” adds Dr. Patrick Gamble, Division Head, Orthopedic Surgery at Southlake Regional Health Centre.

With SeamlessMD, care teams can virtually guide patients from pre-surgical preparation through post-surgical recovery by delivering consistent, evidence-based education, progress-tracking, and symptom monitoring using their own devices (e.g. smartphone, tablet computer). While recovering at home post-surgery, patients can self-report data such as pain scores, symptoms, range-of-motion, and share photos of their wounds through the platform remotely, enabling them to actively participate in their own care. 

Meanwhile, providers can monitor patients on dashboards and receive alerts for serious concerns, allowing for faster intervention and personalized recommendation as needed. The platform is fully compatible with Southlake’s patient information systems.

As one Southlake patient shared, “I found this program very helpful. It provided much needed information about the upcoming operation, check-in procedure, what to expect after the operation and follow up appointments. I liked that the one query I did have was addressed by the team via a phone call to myself. It was nice to know that you could reach out when you were overly anxious or had a concern. Though I did not check in every day, I knew the importance of doing my exercises and self care. I thought the program was great.”

“SeamlessMD is excited to collaborate with Southlake Regional Health Center to create enhanced and holistic patient care for the community,” shares Dr. Joshua Liu, CEO and Co-founder, SeamlessMD. “In an increasingly digital world, this partnership highlights our dedication to the delivery of convenient, efficient, and effective healthcare via Digital Care Journeys.” 

About SeamlessMD

SeamlessMD provides the leading Digital Care Journey platform for hospitals and health systems to engage, monitor, and stay connected with patients across healthcare journeys. 35+ clinical studies & evaluations have shown SeamlessMD to improve the patient experience while reducing hospital length of stay, readmissions, and emergency department visits. Health systems such as Horizon Health Network, Montreal Heart Institute, North York General, Trillium Health Partners, William Osler Health System, Sunnybrook, University Hospitals, Baystate Health, and others use SeamlessMD to elevate the patient experience, improve outcomes and lower costs. Patients access digital care plans on their smartphones, tablets, or computers and are guided via reminders, education, and progress tracking. Providers receive alerts, monitor patients, and access analytics to deliver better care. SeamlessMD is directly integrated with leading EHRs such as Epic, Oracle Cerner, and MEDITECH. In 2022, SeamlessMD was named by the CAN Health Network as its Company of the Year. To learn more, visit seamless.md.

About Southlake Regional Health Centre

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

With an annual operating budget of over $500 million, we care for one of Ontario’s most rapidly growing and aging populations and have developed an exciting plan for new facilities to serve our communities into the future. A member of the Southlake Community Ontario Health Team, we are working with our partners to deliver connected care to northern York Region and southern Simcoe County.

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