April 18, 2024
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In this episode of the SeamlessMD Podcast, Dr. Joshua Liu, Co-founder & CEO at SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Jeffrey Gollish, former Medical Director & Head of the Arthroplasty Program at Sunnybrook's Holland Orthopaedic & Arthritic Centre, Chair of the National Standards Committee for the Canadian Orthopaedic Association and longstanding member of the CJRR National Advisory Committee. See the full show notes below for details.
Guest(s): Dr. Jeffrey Gollish, former Medical Director & Head of the Arthroplasty Program at Sunnybrook's Holland Orthopaedic & Arthritic Centre, Chair of the National Standards Committee for the Canadian Orthopaedic Association and longstanding member of the CJRR National Advisory Committee, Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD
Episode 51 – Show notes:
[0:00] Introducing Dr. Jeffrey Gollish, former Medical Director & Head of the Arthroplasty Program at Sunnybrook's prestigious Holland Orthopaedic & Arthritic Centre, Chair of the National Standards Committee for the Canadian Orthopaedic Association and longstanding member of the CJRR National Advisory Committee;
[2:05] How Dr. Gollish established early success as a pioneer of innovation while at Sunnybrook, developing new streamlined models of care such as the Central Intake and Assessment Model that reduced the average hospital length of stay (LOS);
[6:03] Why Dr. Gollish believes it is important to share innovative models of care and best practices with other healthcare professionals in order to continuously improve the delivery of healthcare on a greater scale;
[7:29] How Dr. Gollish’s forward-thinking approach and track record for successful outcomes naturally attracted other like-minded individuals who had the desire to further advance and improve models of care;
[9:00] Why Dr. Gollish felt that the implementation of Digital Patient Engagement technology like SeamlessMD was necessary towards improving the efficiency of how providers and patients were giving and receiving care - ultimately saving time, costs and reducing the burden on the healthcare system by preventing the need for patients to repeatedly come into the hospital;
[12:13] Why Dr. Gollish feels that a patient-centred approach is the key to ensuring patients benefit from new innovative models;
[16:12] Why Dr. Gollish decided early on to leverage the use of personalized educational videos in order to better facilitate surgical recovery, as patients could access step-by-step videos at any time. This prevents the needs for patients to decipher still images or remember instructions after leaving the hospital, leading to a more accurate replication of exercises for a faster recovery;
[20:25] Why Dr. Gollish feels that celebrating wins with the individuals who work day-to-day on the floor really boosts morale and creates a positive work environment;
[23:46] Why Dr. Gollish believes that it is important to collect Patient Reported Outcomes (PROs) in order to understand how patients perceive the quality of their surgical journey. PROs also provide useful data to help modify patient processes and set patient expectations so organizations can continuously improve the quality of outcomes;
[28:30] How SeamlessMD plays an important role towards managing the surgical backlog due to COVID-19 by facilitating a shorter LOS, increasing same-day surgeries, giving patients the confidence to self-manage at home, and generally reducing the need for patients to come into the hospital;
[32:00] How in a post-pandemic world, surgeons will still leverage the use of virtual care, but will also supplement with face-to-face interactions as necessary (e.g. physical examinations of the knee);
[39:30] Fast Five / Lightning Round Questions:
Q1: What is your favorite book or book you’ve gifted the most?
“A Gentleman in Moscow” by Amor Towles.
Q2: How has an apparent failure set you up for greater success?
“When I first joined the Holland Centre and was appointed Head of the Arthroplasty Service, I made a presentation to some of the executives about becoming the centre of excellence for joint replacement and and I didn't do very good job quite frankly - I didn't have enough data, I didn't have enough business case, I didn't have anything… What I learned and used as I [became] Medical Director is to make sure you have all the information you can.”
Q3: Would you rather have super strength, super speed, or the ability to read people’s minds?
"Super strength."
Q4: What is something in healthcare you believe that others might find insane?
“I was trying to think of something and might be insane going forward but you know what, I don’t think anything is insane anymore. I think there's just so many possibilities of what people and scientists are going to be able to do over the next decade or two or three.”
Q5: COVID-19 lockdown related – what is 1 hobby or activity you’ve gotten into since the pandemic?
“Fitness.”
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Subscribe on: RSS | SPOTIFY | APPLE PODCAST | GOOGLE | BREAKER | ANCHOR
In this episode of the SeamlessMD Podcast, Dr. Joshua Liu, Co-founder & CEO at SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Jeffrey Gollish, former Medical Director & Head of the Arthroplasty Program at Sunnybrook's Holland Orthopaedic & Arthritic Centre, Chair of the National Standards Committee for the Canadian Orthopaedic Association and longstanding member of the CJRR National Advisory Committee. See the full show notes below for details.
Guest(s): Dr. Jeffrey Gollish, former Medical Director & Head of the Arthroplasty Program at Sunnybrook's Holland Orthopaedic & Arthritic Centre, Chair of the National Standards Committee for the Canadian Orthopaedic Association and longstanding member of the CJRR National Advisory Committee, Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD
Episode 51 – Show notes:
[0:00] Introducing Dr. Jeffrey Gollish, former Medical Director & Head of the Arthroplasty Program at Sunnybrook's prestigious Holland Orthopaedic & Arthritic Centre, Chair of the National Standards Committee for the Canadian Orthopaedic Association and longstanding member of the CJRR National Advisory Committee;
[2:05] How Dr. Gollish established early success as a pioneer of innovation while at Sunnybrook, developing new streamlined models of care such as the Central Intake and Assessment Model that reduced the average hospital length of stay (LOS);
[6:03] Why Dr. Gollish believes it is important to share innovative models of care and best practices with other healthcare professionals in order to continuously improve the delivery of healthcare on a greater scale;
[7:29] How Dr. Gollish’s forward-thinking approach and track record for successful outcomes naturally attracted other like-minded individuals who had the desire to further advance and improve models of care;
[9:00] Why Dr. Gollish felt that the implementation of Digital Patient Engagement technology like SeamlessMD was necessary towards improving the efficiency of how providers and patients were giving and receiving care - ultimately saving time, costs and reducing the burden on the healthcare system by preventing the need for patients to repeatedly come into the hospital;
[12:13] Why Dr. Gollish feels that a patient-centred approach is the key to ensuring patients benefit from new innovative models;
[16:12] Why Dr. Gollish decided early on to leverage the use of personalized educational videos in order to better facilitate surgical recovery, as patients could access step-by-step videos at any time. This prevents the needs for patients to decipher still images or remember instructions after leaving the hospital, leading to a more accurate replication of exercises for a faster recovery;
[20:25] Why Dr. Gollish feels that celebrating wins with the individuals who work day-to-day on the floor really boosts morale and creates a positive work environment;
[23:46] Why Dr. Gollish believes that it is important to collect Patient Reported Outcomes (PROs) in order to understand how patients perceive the quality of their surgical journey. PROs also provide useful data to help modify patient processes and set patient expectations so organizations can continuously improve the quality of outcomes;
[28:30] How SeamlessMD plays an important role towards managing the surgical backlog due to COVID-19 by facilitating a shorter LOS, increasing same-day surgeries, giving patients the confidence to self-manage at home, and generally reducing the need for patients to come into the hospital;
[32:00] How in a post-pandemic world, surgeons will still leverage the use of virtual care, but will also supplement with face-to-face interactions as necessary (e.g. physical examinations of the knee);
[39:30] Fast Five / Lightning Round Questions:
Q1: What is your favorite book or book you’ve gifted the most?
“A Gentleman in Moscow” by Amor Towles.
Q2: How has an apparent failure set you up for greater success?
“When I first joined the Holland Centre and was appointed Head of the Arthroplasty Service, I made a presentation to some of the executives about becoming the centre of excellence for joint replacement and and I didn't do very good job quite frankly - I didn't have enough data, I didn't have enough business case, I didn't have anything… What I learned and used as I [became] Medical Director is to make sure you have all the information you can.”
Q3: Would you rather have super strength, super speed, or the ability to read people’s minds?
"Super strength."
Q4: What is something in healthcare you believe that others might find insane?
“I was trying to think of something and might be insane going forward but you know what, I don’t think anything is insane anymore. I think there's just so many possibilities of what people and scientists are going to be able to do over the next decade or two or three.”
Q5: COVID-19 lockdown related – what is 1 hobby or activity you’ve gotten into since the pandemic?
“Fitness.”
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