In this episode of the SeamlessMD Podcast, Dr. Joshua Liu, Co-founder & CEO at SeamlessMD, and marketing colleague, Alan Sardana, discuss all things related to Digital Patient Engagement and Readmissions. See the full show notes below for details.
Guest(s): Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD
Episode 3 – Show notes:
[2:00] How Dr. Liu first learned about readmissions by doing research on the homebound elderly and physician house call programs, under the mentorship of Dr. Sabrina Akhtar - a family physician who leads the physician house calls program at Toronto Western Hospital
[05:15] How low access to care is a risk factor for readmissions;
[06:50] Basics of a hospital readmission;
[7:45] Why providers and payers care about readmissions;
[10:00] How and why value-based care has often focused on readmissions;
[11:30] How the Affordable Care Act changed the way providers and payers respond to readmissions;
[12:30] Bundled payments and how they incentivize providers to improve quality of care;
[14:00] How value-based care promotes collaboration between providers;
[16:30] Ways that care teams have tried to prevent readmissions without technology;
[17:30] The challenge with paper education for patients;
[17:55] The challenge with post-discharge patient phone calls;
[22:05] How SeamlessMD’s 1st clinical partner was Baylor College of Medicine and exploring using technology to monitor for warning signs of complications
[25:30] Common symptoms to track post-discharge for surgery specialties in order to prevent readmissions;
[26:35] Example results from clinical partners using SeamlessMD to prevent readmissions;
[27:15] Partner spotlight: How Baystate Health used digital patient engagement to reduce Cardiac Surgery readmissions by 72%;
[33:00] How SeamlessMD mapped out common signs of readmission and then built intelligent digital care plans to preempt patient questions, leading to better patient self-management and earlier capture of complications;
[34:20] How SeamlessMD can collect more data from patients than an in-person auditor;
[35:20] Will readmissions ever drop to (close to) 0%;
[37:35] How much time providers spend monitoring patients on SeamlessMD;
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