In this episode of the SeamlessMD Podcast, Dr. Joshua Liu, Co-founder & CEO at SeamlessMD, and marketing colleague, Alan Sardana, chat with Jessica Chung, RPh, PharmD, HBSc, Patient Education Specialist at SeamlessMD on "Using Digital Patient Engagement for Cancer Care". See the full show notes below for details.
[1:14] Why Ms. Chung transitionedfrom clinical Pharmacy to Digital Patient Engagement to seek out newexperiences, grow and learn more about the future of healthcare;
[3:01] How digital cancercare programs differ from digital surgical programs and are categorized as“episodes of care” where a clinical team can toggle on/off modules such aschemotherapy or radiation to update the patient’s program;
[5:16] How Ms. Chung mappedthe cancer care process out differentiating it from a linear surgical program, andhow digital patient engagement works with the cyclical nature of the varioustreatments involved in cancer care;
[7:10] How digitalpatient engagement for cancer care accounts for additional psychological care comparedto an acute surgical program;
[9:29] How SeamlessMD’scancer care program measures psychosocial factors including a weekly distressthermometer in addition to the daily health check tracking mood and anxiety dueto the powerful and sustained role that psychological distress plays inaffecting and even potentially hindering cancer recovery;
[14:17] How cancerpatients report a general feeling of constant anxiety and lack of constantemotional care, and how SeamlessMD is able to help accommodate these needs;
[17:59] Why Ms. Chungfocused on building an extensive library of best practice cancer care educationwith sensitive language to better set patient expectations regarding topicssuch as treatment process and outcomes, and how the case-by-case nature ofcancer care requires the program to individualize care based for each patient;
[21:00] How digitalpatient engagement allows cancer care teams to collect additional validated patient-reportedoutcome surveys than traditional care. including monthly quality-of-life, weeklydistress thermometer, and daily health checks, to better map out the patients’experience when undergoing cancer care;
[22:04] How SeamlessMDaddresses common concerns among oncology providers such as ensuring patients goto the relevant facilities to get their scans done, and how digital patientengagement helps patients to feel empowered in participating in their care;
[23:38] Why setting theright expectations for patients, clearly communicating the importance ofcertain steps, and taking extreme care with what language is being used isvitally important for cancer care patients who often feel misunderstood and howMs. Chung has incorporated specific language that accounts for difficultpsychological conditions to empower patients for behavioral change;
[28:27] —> Lightning Round / Fast 5 Questions
Q1: What is your favorite book/book you’ve gifted the most?
A1: “Where the sidewalk ends” by Shel Silverstein, a collection of meaningful poems and wonderful accompanying illustrations.
Q2: Who is a person, either dead or alive, that you would like to meet?
A2: My friends and family, that I haven’t seen for a while due to the (COVID-19) pandemic).
Q2.5: Who is a person, either dead or alive, that you would like to be in isolated quarantine with?
A2.5: My Seamless coworkers, who are really fun people!
Q3: Favorite food?
A3: Kanjang gejang, a Korean side dish that consists of soy sauce-marinated crabs.
Q4: Super strength, super speed, or reading other people’s minds?
A4: Super speed to avoid the lengthy commute.
Q5: One hobby/activity that you’ve gotten into since the pandemic?
A5: Started to watch MRE (Meals Ready to Eat) videos, with a specific interest in army rations.
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