In this episode of the SeamlessMD Podcast, Dr. Joshua Liu, Co-founder & CEO at SeamlessMD, and marketing colleague, Alan Sardana, chat with Daniela Faykoo-Martinez, RD, MHSc, Patient Education Specialist at SeamlessMD about using digital patient engagement for Thoracic surgery. See the full show notes below for details.
[01:28] Why one of the first use cases for Digital Patient Engagement was thoracic surgery because thoracic surgeons are notoriously innovative;
[04:17] How the thoracic surgery digital program has evolved to encompass the entire peri-operative patient journey including sophisticated algorithms and trackers for various patient statistics (eg patient walk distance, narcotic use);
[05:38] How Dr. Carmine Simone, thoracic surgeon and chief of the department of surgery at Michael Garron Hospital, personalized the first SeamlessMD thoracic program to include recorded videos for his patients;
[09:04] How Digital Patient Engagement circumvents patient information overwhelm by personalizing the experience for each patient (eg Bilateral VATS education only sent to patients with the procedure);
[11:30] How SeamlessMD is able to anticipate patients’ needs via intelligent “branching logic” questions to personalize the patient education and feedback;
[14:29] Why esophagectomy patients have unique challenges such as feeding tubes and how SeamlessMD addresses these unique topics;
[15:48] How SeamlessMD identifies potential patient problems such as pain and breathing via daily “health check” surveys;
[18:02] How SeamlessMD’s thoracic program utilizes “branching logic” so patients are provided personalized information (eg. Female patients are instructed to wear a sports bra since regular bra underwires can cause pain to the incision area);
[20:40] How implementing Digital Patient Engagement can help facilitate communication between hospital physicians and standardize protocols;
[23:39] How SeamlessMD collects unique patient-reported outcomes for Thoracic Enhanced Recovery After Surgery (ERAS) such as patient compliance with exercises, opioid use, and patient pain;
[24:46] How patients are able to visualize their recovery progress, which provides positive reinforcement especially seeing decreasing pain levels;
[25:28] Why Thoracic patients love Digital Patient Engagement because it keeps them on track and provides the rationale behind why various procedures are necessary (eg breathing exercises);
[28:21] Lightning Round / Fast 5 Questions:
Q1: Aside from basic necessities, what do you need to do every day to be happy?
A1: I need heat because I’m always cold and connectedness (family and friends)!
Q2: If you could travel to any location and time in history, what would it be and why?
A2: Same time and place as “Jack the Ripper” because it seems so interesting and intense.
Q3: What is one of your fondest memories from childhood?
A3: Strawberry picking with my family!
Q4: What, if anything, is too serious to joke about?
A4: People with disabilities.
Q5: If you weren’t in healthcare, what would you be doing?
A5: A professional organizer!
Recent news from SeamlessMD
January 18, 2022
The Digital Patient - Episode 58 - Dr. Abdelrahman Nimeri: Drivers of Surgical Quality, Bariatric Digital Patient Engagement & Patient-Reported Outcomes
In this episode of the SeamlessMD Podcast, Dr. Joshua Liu, Co-founder & CEO at SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Abdelrahman Nimeri, Section Chief for Bariatric & Metabolic Surgery and Medical director of Atrium Health Weight Management at Atrium Health, about "Drivers of Surgical Quality, Bariatric Digital Patient Engagement & Patient-Reported Outcomes."
Cornwall Community Hospital CEO Announces SeamlessMD Partnership for Surgical Remote Monitoring
Cornwall Community Hospital (CCH) President and CEO Jeanette Despatie recently published an article highlighting the upcoming implementation of SeamlessMD, a tool used by hospitals and health systems across Canada and the United States to deliver virtual care for patients before and after surgery via personalized education, to-do lists, progress-tracking, and remote patient monitoring.
The Digital Patient - Episode 57 - Dr. Joseph D. Whitlark: Digital Patient Engagement to Increase Patient Experience & Market Share
In this episode of the SeamlessMD Podcast, Dr. Joshua Liu, Co-founder & CEO at SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Joseph D. Whitlark, Director of Robotic Surgery and Director of Thoracic Surgery at Crozer Health, about "Digital Patient Engagement to Increase Patient Experience & Market Share."