SeamlessMD Podcast - Episode 20 - Reducing Cardiac Readmissions by 45% with Digital Patient EngagementSeamlessMD Podcast - Episode 20 - Reducing Cardiac Readmissions by 45% with Digital Patient Engagement
Digital Patient Podcast

SeamlessMD Podcast - Episode 20 - Reducing Cardiac Readmissions by 45% with Digital Patient Engagement

October 27, 2020
By
seamless

Subscribe on: RSS | SPOTIFY | APPLE PODCAST | GOOGLE | BREAKER | ANCHOR

Video:

In this episode of the SeamlessMD Podcast, Dr. Joshua Liu, Co-founder & CEO at SeamlessMD, and marketing colleague, Alan Sardana, chat with Ms. Meherazade Sumariwalla, MHA, Director of Customer Success at SeamlessMD, about how a client reduced cardiac readmissions by 45% with SeamlessMD. See the full show notes below for details.

Guest(s): Ms. Meherazade Sumariwalla MHA, Director of Customer Success at SeamlessMD

Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD

Episode 20 – Show notes:

[0:00] Q: If you could have a gigantic billboard anywhere, with anything on it, what would it say and why?

A: Vote!

[00:41] Introducing Ms. Meherazade Sumariwalla, MHA, Director of Customer Success at SeamlessMD, and her clients’ success in using digital patient engagement for cardiac care;

[02:13]Introducing St Francis Hospital, part of the Catholic Health Services of LongIsland (CHSLI), a 300-bed high volume center and leader in cardiac care;

[02:45] WhySt. Francis Hospital’s President, Dr. Charles Lucore, advocated for SeamlessMDwhen he joined St. Francis Hospital because of his previous positive experiences;

[02:55] How SeamlessMD is the standard of care for Cardiac surgery and TAVR, and how it helped reduce open-heart case readmission rates by 45% in just 7 months;

[04:16] How the daily health check helps patients be more mindful by capturing daily patient symptoms at home, such as blood pressure, signs of dehydration, and wound images;

[05:31] How St. Francis Hospital providers can monitor patient responses to the health check in real-time and receive alerts for patients falling off-track, and how the platform will automatically instruct patients on who to contact if the survey was completed outside standard business hours, thus debunking the misconception that providers receive alerts 24/7;

[07:41] WhySt. Francis Hospital integrated SeamlessMD with Epic and MyChart from the beginningto improve patient and provider accessibility and engagement;

[12:20] Ms.Sumariwalla shares initial implementation challenges such as a kickoff meetingthat had too many attendees, and how SeamlessMD solved these challenges;

[14:23] HowSt. Francis Hospital achieves a 96% patient adoption rate with their 60-90 yearold population by making the platform accessible, dedicating time to explainthe program to patients, and by implementing an opt-out strategy as opposed toopt-in;

[20:06] HowSeamlessMD adapts to support both elective and emergent Cardiac cases and how SeamlessMDpatients benefit at every stage of the journey (e.g. Pre-op optimization andPost-op symptom management);

[23:08] HowSeamlessMD supports St. Francis Hospital’s Enhanced Recovery After Surgery(ERAS) program by reminding patients to follow the ERAS protocols, trackingcompliance, and collecting ERAS-related Patient-Reported Outcomes (PROs);

[25:18] How St. Francis Hospital providers use SeamlessMD in their day-to-day workflow and how spending more time explaining SeamlessMD to patients leads to a significant decrease in time spent on patient complications downstream such as readmission;

[28:09] Whypatients say SeamlessMD is even more useful during the pandemic because itanswers their questions remotely and reduces the number of clinic visitsnecessary;

[30:41] HowSeamlessMD also reduces the number of virtual visits needed by the patientbecause providers get insights into a patient’s recovery via the automatedhealth checks;

[33:09] HowSt. Francis Hospital’s Cardiac program reduced readmissions by 45% in 7 months;

[36:02] Lightning Round / Fast 5 Questions:

Q: What is something you believe that others inhealthcare might find insane?

A: I am a fan of the idea of eating whatever you want!

Q: How has a failure / apparent failure set you up for later success? Do you have a favorite failure of yours?

A: Many years ago, I was at the New Orleans Jazz festival and missed myflight home because I forgot about the time zone difference, haven’t made that mistakeagain.

Q: Would you rather have invisibility or superstrength?

A: Invisibility!

Q: What is your favorite movie?

A: I enjoy “Life is beautiful” (1997 film starring Roberto Benigni) and alsoa variety of dance movies!

Q: If you could have a gigantic billboard,anywhere, to get a message out to millions of people, what would it be and why?

A: Vote!



Share this post

Subscribe to SeamlessMD Blog

Subscribe Now

SeamlessMD Podcast - Episode 20 - Reducing Cardiac Readmissions by 45% with Digital Patient Engagement

Posted by:
seamless
on
October 27, 2020

Subscribe on: RSS | SPOTIFY | APPLE PODCAST | GOOGLE | BREAKER | ANCHOR

Video:

In this episode of the SeamlessMD Podcast, Dr. Joshua Liu, Co-founder & CEO at SeamlessMD, and marketing colleague, Alan Sardana, chat with Ms. Meherazade Sumariwalla, MHA, Director of Customer Success at SeamlessMD, about how a client reduced cardiac readmissions by 45% with SeamlessMD. See the full show notes below for details.

Guest(s): Ms. Meherazade Sumariwalla MHA, Director of Customer Success at SeamlessMD

Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD

Episode 20 – Show notes:

[0:00] Q: If you could have a gigantic billboard anywhere, with anything on it, what would it say and why?

A: Vote!

[00:41] Introducing Ms. Meherazade Sumariwalla, MHA, Director of Customer Success at SeamlessMD, and her clients’ success in using digital patient engagement for cardiac care;

[02:13]Introducing St Francis Hospital, part of the Catholic Health Services of LongIsland (CHSLI), a 300-bed high volume center and leader in cardiac care;

[02:45] WhySt. Francis Hospital’s President, Dr. Charles Lucore, advocated for SeamlessMDwhen he joined St. Francis Hospital because of his previous positive experiences;

[02:55] How SeamlessMD is the standard of care for Cardiac surgery and TAVR, and how it helped reduce open-heart case readmission rates by 45% in just 7 months;

[04:16] How the daily health check helps patients be more mindful by capturing daily patient symptoms at home, such as blood pressure, signs of dehydration, and wound images;

[05:31] How St. Francis Hospital providers can monitor patient responses to the health check in real-time and receive alerts for patients falling off-track, and how the platform will automatically instruct patients on who to contact if the survey was completed outside standard business hours, thus debunking the misconception that providers receive alerts 24/7;

[07:41] WhySt. Francis Hospital integrated SeamlessMD with Epic and MyChart from the beginningto improve patient and provider accessibility and engagement;

[12:20] Ms.Sumariwalla shares initial implementation challenges such as a kickoff meetingthat had too many attendees, and how SeamlessMD solved these challenges;

[14:23] HowSt. Francis Hospital achieves a 96% patient adoption rate with their 60-90 yearold population by making the platform accessible, dedicating time to explainthe program to patients, and by implementing an opt-out strategy as opposed toopt-in;

[20:06] HowSeamlessMD adapts to support both elective and emergent Cardiac cases and how SeamlessMDpatients benefit at every stage of the journey (e.g. Pre-op optimization andPost-op symptom management);

[23:08] HowSeamlessMD supports St. Francis Hospital’s Enhanced Recovery After Surgery(ERAS) program by reminding patients to follow the ERAS protocols, trackingcompliance, and collecting ERAS-related Patient-Reported Outcomes (PROs);

[25:18] How St. Francis Hospital providers use SeamlessMD in their day-to-day workflow and how spending more time explaining SeamlessMD to patients leads to a significant decrease in time spent on patient complications downstream such as readmission;

[28:09] Whypatients say SeamlessMD is even more useful during the pandemic because itanswers their questions remotely and reduces the number of clinic visitsnecessary;

[30:41] HowSeamlessMD also reduces the number of virtual visits needed by the patientbecause providers get insights into a patient’s recovery via the automatedhealth checks;

[33:09] HowSt. Francis Hospital’s Cardiac program reduced readmissions by 45% in 7 months;

[36:02] Lightning Round / Fast 5 Questions:

Q: What is something you believe that others inhealthcare might find insane?

A: I am a fan of the idea of eating whatever you want!

Q: How has a failure / apparent failure set you up for later success? Do you have a favorite failure of yours?

A: Many years ago, I was at the New Orleans Jazz festival and missed myflight home because I forgot about the time zone difference, haven’t made that mistakeagain.

Q: Would you rather have invisibility or superstrength?

A: Invisibility!

Q: What is your favorite movie?

A: I enjoy “Life is beautiful” (1997 film starring Roberto Benigni) and alsoa variety of dance movies!

Q: If you could have a gigantic billboard,anywhere, to get a message out to millions of people, what would it be and why?

A: Vote!



Recent news from SeamlessMD

5 Ways Remote Patient Monitoring Technologies Can Transform Healthcare Delivery
September 26, 2023

5 Ways Remote Patient Monitoring Technologies Can Transform Healthcare Delivery

Learn More
4 Big Takeaways from the American Society for Enhance Recovery & Perioperative Medicine (ASER PM) 2023 Conference
September 19, 2023

4 Big Takeaways from the American Society for Enhance Recovery & Perioperative Medicine (ASER PM) 2023 Conference

Learn More
SeamlessMD CEO, Dr. Joshua Liu Wins Healthcare Innovation 40 Under 40 Award
September 14, 2023

SeamlessMD CEO, Dr. Joshua Liu Wins Healthcare Innovation 40 Under 40 Award

Learn More