SeamlessMD Keeps Patients Safe and Connected During COVID-19

Posted by:
February 25, 2021

Digital patient engagement platform engages and empowers patients with information from the comfort of their home

February 24, 2021 – Toronto, ON – In less than a year, SeamlessMD, a Toronto-based digital patient engagement platform, has helped several healthcare organizations support patients through surgery and homecare during the pandemic. In a timely response to COVID-19, patients at Trillium Health Partners (THP) and now SE Health are benefitting from a suite of virtual care tools, ensuring ongoing patient and community safety following a commercialization project supported through the Coordinated Accessible National (CAN) Health Network.

At THP, cardiac and orthopaedic surgery patients can access the SeamlessMD platform on their smartphones, tablets, or computers, and are guided before and after surgery with reminders, education and videos (e.g., physiotherapy exercises) to help them follow the care plan prescribed by their health care providers. When in-person pre-op education classes had to be canceled, THP filmed the classes and delivered them to patients remotely over the platform. THP has also used the platform to collect Patient-Reported Outcomes Measures (PROMs) data for the provincial registry to better understand the impact of the clinical program on patient health and quality of life improvements.

“We partnered initially withSeamlessMD to support our orthopedic and cardiac surgery patients with a singlepoint of access to care information that would help them and their caregiversprepare for surgery, support their recovery, and reduce hospital readmissions. Whenthe pandemic started, digital patient engagement became the safest and mostimportant way to engage and support patients in meeting those goals,” explainsAngela Rea-Mahoney, Project Director for Bundled Care at Trillium HealthPartners. “SeamlessMD has been an essential virtual care tool through thepandemic, and patients like it.”

THP is now expanding the useof SeamlessMD beyond English to other languages (French, Arabic, Punjabi,Polish and Spanish) to further increase patient accessibility in Peel Region.

SE Health, a leading homecare provider in Canada, encourages their clients to access SeamlessMD foreducation. They have also partnered with SeamlessMD to provide a virtual COVID-19screening tool for employers that assists with next-steps decision making(based on screening results).  

“SE Health is committed to ensuring that our clients live their bestlives through better access to information that will help guide theirhealthcare needs,” says Mary Lou Ackerman, Vice President, Innovation and DigitalHealth, SE Health. “As an Edge in the CAN Health Network, we’re excited tocontinue exchanging learnings that will support this, with the CAN HealthNetwork as a key enabler to the adoption of new technologies within the healthecosystem.”

The project is funded in part by the CAN Health Ontario Network, with support from the Federal Economic Development Agency for Southern Ontario (FedDev Ontario). The CAN Health Network provides support for innovative Canadian technologies offering solutions for our healthcare system. By working with Network members, including health care organizations (Edges) and technology companies, SeamlessMD was able to build on the success of the THP project to scale to another Edge. The company continues to work with other healthcare organizations in the network to deliver digital pre and post-surgery care during COVID-19.

“The support and insights we’vereceived from CAN Health Network has been invaluable. We’re thrilled tocontinue serving patients and the community across the network to stay safeduring the COVID-19 pandemic,” shares Dr. Joshua Liu, CEO at SeamlessMD.

“We are very proud ofCanadian organizations like the CAN Health Network and SeamlessMD that areanswering the call to action to provide critical support Canadians during thisfight against COVID-19,” said the Honourable Mélanie Joly, Minister of EconomicDevelopment and Official Languages and Minister responsible for the FederalEconomic Development Agency for Southern Ontario. “This initiative will providevirtual support for patients who have undergone surgery and are in need ofhomecare during the pandemic, creating better health outcomes for Canadians,while supporting the economy with homegrown innovations.” “The goal of the CAN Health Network is thatother health care organizations will purchase technology after it has beentested by one of our Edges, allowing for rapid sales and scaling of made inCanada technology,” shares Dr. Dante Morra, Chair of CAN Health Network and Chiefof Staff at Trillium Health Partners.


SeamlessMD provides the #1 digital patient engagement platform used by hospitals and health systems to elevate the patient experience, improve outcomes and lower costs. Patients access digital care plans on their smartphones, tablets or computers and are guided through their health conditions or treatments via reminders, education and progress tracking. Providers receive alerts, monitor patients and access analytics to deliver better care. SeamlessMD is directly integrated with Epic and Cerner. Health systems such as Trillium Health Partners, SE Health and Sunnybrook use SeamlessMD to improve patient satisfaction while reducing hospital length of stay, readmissions, and costs.

For more information and to see SeamlessMD in action,please visit:

About CAN Health Network

The CAN Health Network is a Canada-first approach to technology adoption. It helps break down barriers to scaling in the healthcare system and provides an environment for companies to scale to their full potential. The CAN Health Ontario Network was created in July 2019 with a $3.5-million investment from the Federal Economic Development Agency for Southern Ontario (FedDev Ontario). The CAN Health West Network also received an investment of $3.5 million from the Western Economic Diversification Canada (WD). The Network plans to expand to the East, Quebec and the North in the future. To learn more about the CAN Health Network, visit

For more information:

Alexis Fung Fook
Manager, Communications & Marketing
CAN Health Network
T: 416-300-2674

Alan Sardana
Marketing Lead
T: 647-462-7877

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