MultiCare Reduces Endoscopy Cancellations and No Shows—Enhancing Efficiency with SeamlessMD

MultiCare Health System has achieved remarkable improvements in endoscopy patient outcomes and operational efficiency through its partnership with SeamlessMD. By implementing tailored Digital Care Journeys, MultiCare has empowered patients, streamlined workflows, and reduced cancellations and no-shows.

Key Achievements

⬇️ 20% Reduction in Cancellations: Ensuring patients are well-prepared for their procedures.

⬇️ 80% Reduction in No-Shows: Improving scheduling reliability and patient throughput.

✅ Enhanced Patient Experience: Patients felt more informed and less anxious about their care.

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SeamlessMD’s platform delivers interactive, personalized education on topics such as dietary preparation and bowel prep. Patients receive timely reminders and access to self-management resources, enabling them to take an active role in their care. The platform’s remote monitoring capabilities allow MultiCare’s care teams to track readiness and flag concerns early, reducing last-minute disruptions.

Jake Dixon, AVP of Surgical Specialties at MultiCare, commented:

“SeamlessMD has been a game-changer for our endoscopy department. Digital care journeys have empowered our patients to take an active role in their preparation, resulting in fewer cancellations and no-shows, and a more efficient process overall.”

By integrating with Epic, SeamlessMD also automates patient enrollment and provides real-time insights to support clinical decision-making. These advancements have made a tangible difference in the quality of care MultiCare delivers.

Read the full case study to explore how MultiCare partnered with SeamlessMD to improve endoscopy outcomes.