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December 19, 2024
We are excited to share the results of an evaluation performed by a large multi-hospital system on using SeamlessMD for bariatric surgery. Click here for the full case study.
MultiCare Health System, the largest not-for-profit, community-based, locally-owned hospital system in Washington, has been committed to enhancing patient care across its 12 hospitals. Since 2021, MultiCare has partnered with SeamlessMD to implement digital care journeys are across numerous service lines, from orthopedics to women’s health to endoscopy and more.
One particular priority for MultiCare was improving the bariatric surgery patient journey.
Addressing Complex Challenges
Given the complexity of the bariatric surgery journey, patients often received overwhelming amounts of information, leading to unpreparedness for surgery and numerous preventable calls to the bariatric team. Additionally, limited communication post-discharge often resulted in avoidable readmissions. MultiCare aimed to standardize best practices across its bariatric programs and enhance patient education and experience.
Streamlined Digital Engagement
SeamlessMD collaborated with MultiCare’s bariatric stakeholders to customize protocols and content, allowing the care team to:
- Engage patients via a mobile and web-enabled virtual companion
- Standardize the patient experience across all bariatric surgery groups
- Deliver multimedia education, reminders, and tasks
- Track patient adherence to protocols
- Remotely monitor post-discharge symptoms and recovery progress
- Digitally collect Patient-Reported Outcome Measures (PROMs)
- Automate self-care guidance via smart algorithms
- Receive alerts and monitor dashboards to enable timely interventions
Bariatric Quality and Operational Performance Improved with SeamlessMD
MultiCare partnered with SeamlessMD to implement a Digital Care Journey platform that significantly improved patient outcomes and experiences:
Enhanced Patient Experience
Patients engaged with SeamlessMD reported high satisfaction levels:
Integrated and Efficient Care
Through SeamlessMD’s integration with Epic, using SMART on FHIR and HL7v2 feeds, patients were automatically enrolled, and providers could monitor them remotely within the Epic patient chart. This integration saved significant time for MultiCare’s clinical staff and provided a unified digital patient engagement strategy.
With the integration of SeamlessMD and MyChart, patients can directly access their digital care plan from the MyChart patient portal. This enables MultiCare to have a unified digital patient engagement strategy.
Patient Testimonials
Patients appreciated the real-time feedback and personalized care:
“I loved how it was real-time feedback with suggestions on what to do to make my recovery faster. I used it to help me better understand what I could do and when. Most importantly, when I answered in a way that indicated there may be an issue, my care team reached out to me immediately. This is a wonderful platform, easy to use, and well worth the investment.”
“It made me feel safer because of the connection. If I was able to check, and there were problems, you guys would be able to help right away.”
“For any kind of surgery, it replaces so many phone calls. It's like a nurse in my pocket any time. I can also rely on the accuracy of the information and it's portable. I can take it with me wherever I go. I love the nutritional aspects to focus on the recipes, postop care, etc.”
Expanding Digital Care Journeys
Besides bariatrics, MultiCare has implemented SeamlessMD for joint replacement, spine surgery, gynecology surgery, maternity care, colorectal surgery, urology surgery, and endoscopy procedures, with similar improvements in quality and operational outcomes. Due to their success, the bariatrics program is expanding to support patients from initial referral to surgery, thereby increasing overall bariatric surgery volumes.
For more insights on how MultiCare better engaged with their patients and significantly improved clinical outcomes with Digital Care Journeys, read the full case study.
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