How to Implement Surgical Remote Monitoring: Constructing Your Communication Strategy
July 22, 2021
In a post-pandemic health economy, healthcare organizations will continue to rely on remote monitoring solutions to increase access to care, reduce surgical backlogs, and improve patient outcomes. A successful Surgical Remote Monitoring program should not only operate as an effective tool that integrates well into clinical workflow, but should also require a thorough communication strategy for patients & the community, as well as providers & staff. As the introduction of new technology can present new challenges, an effective communication strategy will help equip both patients and providers with the right information.
Your messaging should include information about:
Why you are launching a Surgical Remote Monitoring initiative
When it is starting
Anticipated benefits for patients, families and the hospital
Key stakeholder contacts to learn more
Below is a list of best practice communication strategies to consider:
For Patients & Community:
Posters and brochures within the surgeon’s offices and on the in-patient surgical floors
Hospital website bulletin/page
Media release about the initiative
Community based organizations (i.e. Canadian Association of Retired Persons)
Communication by surgeons and clinical teams after patients consent for surgery (enroll patients early as part of their pre-op preparation)
For Providers & Hospital Staff:
Clinical committee meetings
Leadership committee meetings
Most importantly, your physician champion, administrative champion and key stakeholders must play a leadership role in promoting the initiative across the hospital. The excitement your team delivers around this initiative has a significant impact on patient adoption.
Check out our podcast episode on “How to Implement Surgical Remote Monitoring” where we discuss the topic in-depth below:
Want a step-by-step plan to help you get started with a Surgical Remote Monitoring program? Download our free whitepaper here for a practical guide on how to get started with a Surgical Remote Monitoring program today.
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