SeamlessMD

September 11, 2025

TDP 191: Kettering Health’s CMIO Dr. Albert Bonnema: Combining EHR, genomics, and AI for breakthroughs in precision medicine, risks of AI use in medical education, and Barriers to making personalized medicine standard

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Albert Bonnema, CMIO at Kettering Health, about "Combining EHR, genomics, and AI for breakthroughs in precision medicine, Risks of AI use in medical education, Barriers to making personalized medicine standard, and more..."

Digital Patient Podcast

TDP 191: Kettering Health’s CMIO Dr. Albert Bonnema: Combining EHR, genomics, and AI for breakthroughs in precision medicine, risks of AI use in medical education, and Barriers to making personalized medicine standard

TDP 190: KUMC’s former CMIO Dr. Greg Ator: Why AI Chart Summarization is the Next Dominant Use Case, Having a CMIO in Every Clinical Department, and Could a Startup Disrupt the Major EHR Incumbents?

TDP 189: HonorHealth’s CMIO Dr. Craig Norquist: What the Healthcare C-Suite can learn from the Navy, Where AI Agents best fit in Healthcare, and How being a Clinician-Patient Exposes Healthcare Inequities

TDP 188: UW Health’s Dr. Joel Gordon and Stacy Rasmussen: Building a Successful Digital Transformation Dyad, Leading and Lagging Indicators of Success with AI, and Measuring ROI with Rigor for AI Scribes

TDP 187: Niagara Health’s Sonali Kohli: Lessons from a Modern Day EHR Implementation, Establishing Guardrails for Safe AI, and Success with Digital Care Journeys for Remote Surgical Monitoring

TDP 186: SE Health’s CDO Robert Slepin: Implementing EHRs Globally, Strategic Recommendations for EHR Companies, and Keys to Mitigate Risk with Large-Scale Digital Transformation

TDP 185: Cedars-Sinai’s Dr. Shoma Desai: Scaling AI-powered Virtual Urgent Care, Why Virtualists Can Get More Face Time with Patients, and Understanding Customer Acquisition Costs to Sustain Innovation

TDP 184: AMDIS 2025 Recap: What's so Magical about Ojai, Why Healthcare's Biggest Risk may be Adopting AI Too Slowly and Sharing our Secret Sauce for Patient Engagement

TDP 183: Veteran CIO/CDO Dr. Alistair Erskine: Proving ROI for AI, Chat-based AI interfaces for the EHR, and Why Every Health System should Hire a Chief Financial Informatics Officer

TDP 182: NYU Langone Health's Dr. Jonah Feldman: Evaluating Human vs AI-generated Patient Summaries, Using AI to Simplify Patient Discharge Info, and Does Your EHR Respect you?

TDP 181: NYU Langone Health's Dr. Devin Mann: GenAI for Patient Communication, How to go from Research to Operational Use for Digital Health, and Balancing Short & Long-term Strategy with AI

TDP 180: Endeavor Health’s Justin Brueck: The Business Case for AI Scribes, Rethinking Care Delivery from First Principles to Solve for The Silver Tsunami, and Embedding Genomics into Patient Care

TDP 179: Froedtert Health’s Dr. Brad Crotty: What Startups Get Wrong Working With Health Systems, Using Qualitative Data to Understand why Tech Isn’t Working, and Should Health Systems Still Have Venture Arms in 2025?

TDP 178: UVA Health’s CMIO Dr. Andrew Markowski: Why AI Models Succeed or Fail, the Standardization Myth, and How to Increase Your Sphere of Influence For Better Change Management

TDP 177: Epic XGM Debrief: Making History as the First Vendors to Exhibit at XGM, Accelerating Care Companion Adoption with SeamlessMD, and the Best Conference Food in Healthcare

TDP 176: Stanford's Dr. Mike Pfeffer: Why we Shouldn't Always Want "Human in the Loop" for AI, Why AI Prediction Models are Only as Useful as the Problems they Solve, and Where AI Scribes Must Evolve

TDP 175: Geisinger’s CMIO Dr. Ben Hohmuth: Why Human Connection will address Burnout more than Tech, the Future of Clinical AI Copilots, and Why Solely Optimizing Tech Won’t Eliminate In-Basket Overload

TDP 174: LifeBridge Health’s CIO/CDO Tressa Springmann: The Economics of AI, How to Move Quickly with AI Governance, and Beekeeping as a Healthcare Leadership Metaphor

TDP 173: Emory Healthcare’s CMIO Dr. Nitu Kashyap: Scaling AI Scribes System-Wide, Training the Next Generation of Clinicians to use AI, and Making CDS Work in 5 Seconds or Less

TDP 172: U of Rochester’s Dr. Michael Hasselberg & Catholic Health’s Michael Mainiero: Why Most AI Pitches Fail, Startup Red Flags, and the One Word That Will Get You Blacklisted from Health Systems

TDP 171: UofU Health’s Laura Marquez: Dark Green v. Light Green Dollars For ROI, Why Healthcare Leaders Need to be More Comfortable Killing Old Tech, and How Patients are the Most Underutilized Care Team Members

TDP 170: HIMSS 2025 Debrief: Riding the Epic Banana, The "Cream Incident", and Revealing the Most Provocative Ideas we Heard

TDP 169: Allegheny Health Network’s Joseph Seliski & Dr. James Solava: Piloting 3 AI Scribes at Once, Reducing Friction for Clinicians to Use AI, and Rethinking Medical Education in the World of AI

TDP 168: ViVE 2025 Debrief: AI Hype vs Reality, What Are Ambient Scribe Vendors Actually Building Next, and Was it Really Worth Going To?

TDP 167: UChicago Medicine’s CMIO Dr. Sachin Shah: Why Clinicians Must Stay in the Driver’s Seat of AI, The Risk of De-Skilling Clinicians with AI Documentation, and Tackling Digital Health Equity

TDP 166: Memorial Healthcare System’s CDIO Jeff Sturman: Getting the Right Sponsorship Early to Scale Digital Health, Balancing Innovation with Keeping the Lights on, and The Promise of Digital Twins

TDP 165: UnityPoint Health’s Regional CMIO Dr. Jon Senkler: The Ideal Clinical AI Co-Pilot, Why AI is like a Scalpel that can help or harm, and How Ambient AI Reduces in-the-moment Cognitive Burden

TDP 164: NYU Langone Health's CMIO Dr. Paul Testa: How being a Lawyer made him a Different Type of CMIO, NYU's Approach to Generative AI, and Shifting the EHR from Inputs to Outputs in the Next Decade

TDP 163: MetroHealth’s Chief Health AI Officer Dr. Yasir Tarabichi: How to Succeed with AI Sepsis Models (where others failed), Using AI to Fix Broken Processes, and Why Informatics Should Lead AI

TDP 162: UCHealth’s Dr. Richard Zane: Eliminating Pilotitis, Balancing Innovation with Financial Realities, and Simplifying Clinical Workflows Before Adding AI

TDP 161: City of Hope’s Associate CMIO Dr. Finly Zachariah: AI for Palliative Care, Gaps in Palliative Care Today and Spinning Out a Startup From a Hospital to Solve Them

TDP 160: Inova Health’s CMO Dr. Neeta Goel: Using Tech to Scale Depression Screenings Across the Health System, Eliminating Low-Value Care, and Does Charging for MyChart Messages Work?

TDP 159: Hennepin Healthcare’s Brian Imdieke: From Human to AI Scribes, How to Optimize Clinician Adoption with AI, and Bridging Innovation Gaps in Safety Net Hospitals

TDP 158: UPMC's CMIO Dr. Rob Bart: What CMIOs Can Learn From Working at Health IT Vendors, Reducing Bias with AI, and Building Context-Aware Decision Support

TDP 157: Virtua Health's Dr. Tarun Kapoor: Why ‘Top of License’ Is ‘Top of Burnout’, What Healthcare Can Learn from Netflix About Digital Transformation, and Adapting to the Quadruple Storm in Healthcare

TDP 156: KLAS Research's Adam Cherrington: What Healthcare Can Learn from the DMV, The Power of Patient Voice, and Red Flags and Green Flags for Patient-Centric Vendors

TDP 155: Ochsner Health’s CMIO Dr. Louis Jeansonne: Pioneering Draft AI Responses for Patient Messages, The Potential of AI-powered Surgical Robots, and What it Takes to Achieve Epic 10 Gold Stars

TDP 154: UChicago Medicine's CMIO Dr. Cheng-Kai Kao: Using Simulations to Design the Optimal Hospital at Home, Elevating Clinician AI Literacy, and Calculating ROI for Hospital at Home

TDP 153: Endeavor Health's Dr. Nirav Shah: AI-Driven SDoH Insights, Identifying Domestic Violence with NLP, and Is There Such a Thing as Too Much Data?

TDP 152: Bon Secours Mercy Health’s Dr. Mark Townsend: Why Project Owners Must Have Skin in the Game for New Tech, Navigating Mission Creep with AI, and Why “Situational Awareness” Prevents Innovation Failure

TDP 151: SSM Health’s CMIO: Dr. Ann Cappellari: A call to preserve the art of medicine, How to bridge the value of Tech when clinical ROI doesn't align with business ROI, and Should clinician burnout really be measured by number of clicks?

TDP 150: Yale’s CHIO Dr. Allen Hsiao: Why AI draft responses to patient portal messages have underwhelmed so far, Using AI scribes in the ED, and How to use MyChart for Equitable Research Participation

TDP 149: CHA’s CMIO and Shift’s Co-Founder, Dr. Hannah Galvin: Equitable Interoperability, Making AI Scribes Work for Pediatrics, and Building National Standards for Data Segmentation

TDP 148: Becker's Health IT conference recap: Most provocative ideas we heard, podcast guest cameos, putting vendors in the dungeon, and are we really OK moving to the Hyatt?

TDP 147: Northwestern Medicine’s Director of Innovation, Kali Arduini Ihde: Scaling AI Scribes, Launching a Start Up Accelerator, and Creating a Safe Space for Innovation

TDP 146: NerdMDs Co-founder & Heidi Health CMO Dr. Adam Carewe: What Actually Happened at Kaiser Permanente with AI Scribes, How CMIOs Think About Vendor Selection, Problems Old Culture Orgs face with New Tech

TDP 145: Duke’s Chief Analytics & Medical Information Officer, Dr. Armando Bedoya: How Nutrition Labels Can De-Risk AI, Understanding Behavioral Economics for AI Adoption, and Alleviating Admin Burden with AI

TDP 144: UK HealthCare's CMIO, Dr. Romil Chadha: Building Solutions on Paper First, When to Introduce Friction vs. Automation, and Why Too Many Measures Can Hurt Healthcare

TDP 143: The Guthrie Clinic’s CDO, Terri Couts: Phishing Your Own Staff to Improve Cybersecurity, Why AI is a Tool and Not The Whole Solution, and Focusing on Solving Root Problems

TDP 142: MUSC's Enterprise Chief Digital Transformation Officer, Crystal Broj: Launching Emily—MUSC's AI Patient Access Phone System, Using RPA for Preventative Care, and Embracing Imperfect Pilots for Practical Improvements

TDP 141: Northern Light Health's System CMIO, Dr. Michael Ross: How AI will improve eConsults, Talking with Medical Assistants to determine physician fit for AI Scribes, and How asynchronous patient care will look in the future

TDP 140: CoxHealth’s Summer Blackerby and Gina Ellerbee: Launching a Virtual Nursing Pilot in 9 Days, Scaling Virtual Care Beyond the Pilot, and Shifting From Task-Based Workflows to Patient-Centered Collaboration While Reducing Burnout

TDP 139: UCSD's CCIO, Dr. Christopher Longhurst: Pioneering AI-generated patient message drafts, Why implementation will make or break your innovation, and Bridging the gap between AI performance and outcomes

TDP 138: UVM's Drs. McEntee & Stinnett-Donnelly: Assessing AI Scribes via Crossover Comparison, Why AI needs more Patient Safety Research before use on Clinical Care, and How to Sunset Old Tech Processes

TDP 137: Advocate's Strategy Advisor, Colleen Hole: Deep Dive on Hospital at Home: Navigating Regulatory Challenges, Dealing with Misaligned Incentives, and Improving Patient, Caregiver, and Clinician Wellbeing

TDP 136: UI Health's CMIO, Dr. David Chestek: Why AI Scribes Will Never Have 100% Clinician Adoption (and that's OK), How to Pick Representative User Groups for Health Tech Pilots, and Why Wearables Pose a Problem

TDP 135: Baptist Memorial's CMIO, Dr. Jake Lancaster: Adapting How You Talk About AI to Get Stakeholder Adoption, Saving Nurses 20 Minutes Per Shift Without Tech, and Exploring Systemic Healthcare Issues Through Fiction

TDP 134: UMass Memorial Health Care’s CQO & CCIO, Dr. Eric Alper: Strategies for Scaling Hospital at Home, Exploring the Intersection of Informatics and Quality, and How Incentives Drive Patient Care

TDP 133: Memorial Healthcare System's CMIO, Dr. Jennifer Goldman: Eliminating Over 800,000 Daily Clicks, Actioning SDoH Data, and Mastering Change Management in a WFH Environment

TDP 132: Mass General Brigham’s CMIO, Dr. Rebecca Mishuris: Safeguarding Relationships with AI, Turning Skeptics into Champions, and Prioritizing Practical Wins Over Theoretical Benefits

TDP 131: Fraser Health's VP, Digital Patient & Provider Experience, Jennifer MacGregor: Developing AI Copilots for Healthcare Efficiency, Launching Fraser's Digital Front Door, Why Being Kind Doesn't mean Being Nice

TDP 130: IU Health's CMIO, Dr. Emily Webber: Mastering AI Governance, Harnessing Listening as a Superpower, and Bridging the Tech and Healthcare Cultures

TDP 129: UCI Health's CMIO, Dr. Deepti Pandita: Evaluating ROI for Ambient, Identifying Root Causes for Clinician Burnout, and Talking to Users Before Building

TDP 128: Tidal Health’s CIO & CMIO, Dr. Mark Weisman: Targeting >50% clinician adoption with Ambient, Replacing the Pager, and Envisioning Patient-Centered Bots Interacting with Bots

TDP 127: UCI’s Vice Chancellor, Information, Technology and Data & CDO, Tom Andriola: How Regulatory Environments Set the Pace for Innovation, Operating as a Data Company, and Championing Consumer-Driven Healthcare

TDP 126: Carilion Clinic's Associate CMIO, Dr. Marcus Speaker: Balancing AI Adoption with Value, How Coffee Machines Foster Greater Connection, and Using Existing Tech to Its Full Capacity

TDP 125: Baptist Health’s CDIO, Aaron Miri: Empowering Clinicians to Develop with Low-Code Tools, When It's Better to Partner with a Startup v. Rely on the EHR, and Consolidating Tech Stack for Efficiency

TDP 124: HIMSS24 Recap: HIMSS vs. HLTH, Comparing Epic, Cerner & MEDITECH's Approach to AI Scribes, Virtual Nursing, Networking Do's and Don'ts and... Pirates of the Caribbean?

TDP 123: University of Wisconsin’s CDIO, Chero Goswami: Empowering IT to Own Outcomes, Why Every Healthcare Leader Must Know Economics, and Chero’s 3G Philosophy on Service Excellence

TDP 122: Bronson Healthcare’s CIO, Dr. Ash Goel: Leadership Lessons from Mountain Climbing, Adapting to AI, and Tackling Hyperspecialization in Healthcare

TDP 121: UR Medicine's CDHO, Dr. Michael Hasselberg: Frontiers in Telepsychiatry, Open-Source Innovation, Why Healthcare Startups Should Focus on Higher Level Problems

TDP 120: Baptist Health's CMIO, Dr. Brett Oliver: Championing Ambient Voice Tech, Safe AI Rollouts, and The Future of Remote Care

TDP 119: Nuvance Health's CMIO, Dr. Albert Villarin: Overcoming EHR Biases, Ending Faxing via Digital Patient Empowerment, and Automating SDoH Collection and Geo-Social Programs in EHRs

TDP 118: Providence's Chief of Virtual Care & Digital Health, Dr. Eve Cunningham: Extending Care Through Full-Stack RPM, AI-Driven Accurate & Appropriate Specialty Referrals and Empowering Global Teams to Accelerate Healthcare Tech

TDP 117: MaineHealth's CIO, Dr. Daniel Nigrin: From DJ to Physician CIO, Thinking About Scale Before You Pilot, and Exploring AI With Eyes Wide Open

TDP 116: MultiCare's CIO, Bradd Busick: How to Build Trust and a Winning Team Culture, Implementing Autonomous In-Hospital Robots to Reduce Nursing Burdens, and Simplifying IT Through Storytelling

TDP 115: Vanderbilt's CIO, HealthIT, Dr. Neal Patel: Pragmatic Views on AI and Why Virtual Nursing Will Be as Ubiquitous as WiFi

TDP 114: Northwell Health's CMIO, Dr. Sophia Saleem: Personalized Interventions to Tackle Provider Burnout, Shifting Healthcare Focus From Transactions to Patient Access & Engagement, and Turning Skeptics Into Teachers

TDP 113: Lehigh Valley’s CHIO, Dr. Maulik Purohit: Building Guardrails to Prevent Complacency, Healthy AI Skepticism, and The Power of Daily 1% Improvement