How to Implement Surgical Remote Monitoring: Assembling the Team and Determining Roles & Responsibilities

While the COVID-19 pandemic accelerated the wide-scale adoption of remote monitoring solutions, this technology is expected to continue to play a significant role beyond the pandemic. To address these rising consumer expectations, healthcare organizations are now incorporating remote monitoring solutions into their long-term strategy for improved patient outcomes (e.g. reduced hospital length of stay, readmission rates, and ED visits).

Organizations recognize that establishing the optimal team structure for your Surgical Remote Monitoring program has a tangible impact on the success of your initiative down the line. There is no doubt that effective teamwork repeatedly separates successful Surgical Remote Monitoring programs from a failed initiative. Therefore, it is important to gain an understanding of the key players for your Surgical Remote Monitoring program prior to implementation.

Below is a list of the types of stakeholders needed for your Surgical Remote Monitoring program, and their typical role both during Implementation and after Go-Live. Representatives from each of these stakeholders should form your Surgical Remote Monitoring steering committee.

Stakeholder(s)Role: During ImplementationRole: After Go-Live
Project manager

NOTE: May not be a formal project manager. Could also be an existing department team member, e.g. a clinician, research analyst, QI coordinator, etc.
Acts as a main point of contact for the initiativeOrganizes resources, facilitates meetings, and ensures timelines are metActs as a main point of contact for the technology partnerFacilitates on-going aspects of the initiative (e.g. data analysis, business reviews, etc.)
Physician champion (e.g. chief of surgical department)

Advises on success metricsLeads physician engagement (e.g. physician feedback on care plan content)Motivates involvement from other stakeholdersLeverage aggregated patient-reported outcomes (PRO) data for quality improvement initiativesCollaborates with hospital administrators to review program success and set future goals
Administrative champion
(e.g. Director of Surgical Services, VP sponsor or C-Suite sponsor):
Leads identification of initial use casesLeads establishment of success criteriaCollaborates with physician champions to review program success and set future goals
Nursing & allied health Provides feedback on care plan content & workflowsAdvises on current patient journey and clinician workflow, to inform implementation approach
Educates patients and families about initiativeManages alerts and monitoring dashboards to catch problems sooner (optional)
Medical Office Assistants 

NOTE: Depending on workflows, this role is sometimes played by other care team members
Advise on current pre-surgery consent workflowsEnrolls patients on platform
IT analyst 

NOTE: As needed, as some organizations will start without EHR integration
Facilitates EHR integration (optional)Troubleshoots integration workflows or issues (as needed)

Check out our podcast episode on “How to Implement Surgical Remote Monitoring” where we discuss the topic in-depth below:

Want a step-by-step plan to help you get started with a Surgical Remote Monitoring program? Download our free whitepaper here for a practical guide on how to get started with a Surgical Remote Monitoring program today.

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