In this episode of the SeamlessMD Podcast, Dr. Joshua Liu, Co-founder & CEO at SeamlessMD, and marketing colleague, Alan Sardana, chat with Daniela Faykoo-Martinez, RD, MHSc, Patient Education Specialist at SeamlessMD about using digital patient engagement for Gynecology-Oncology. See the full show notes below for details.
Guest(s): Ms. Daniela Faykoo-Martinez, RD, MHSc, Patient Education Specialist at SeamlessMD
Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD
Episode 32 – Show notes:
[0:07] Introducing Ms. Daniela Faykoo-Martinez, RD, MHSc, Patient Education Specialist at SeamlessMD – a local celebrity on the SeamlessMD Podcast;
[1:54] How gynecology patients commonly want to feel connected to their healthcare team, want to understand how to manage pain and infection, and want to learn the specific details of their surgery because the intervention is often overwhelming, and why gynecology patients often write “diary entries” to get feedback from their healthcare team;
[3:46] How SeamlessMD’s digital patient engagement platform has combined surgery and chemotherapy engagement into one program to accurately represent the patients’ entire journey;
[6:42] How SeamlessMD adapts for each patient, personalizing the education provided including specifics that are often neglected such as managing stoma care, catheter care, libido, and sex after surgery, as well as education on medication for the chemotherapy program to maximize the experience and benefit for the patient;
[8:18] How the convenience of a digital platform provides healthcare teams the ability to “seamlessly” modify a patient’s program based on their treatment plan;
[12:01] Why including countdowns (e.g. days until surgery or days until chemo is complete) in the digital program helps patients contextualize their experience and maintain a sense of normalcy during their care;
[13:59] How daily “health check” questions post-discharge track & manage more complicated issues such as stoma output (if applicable), catheter monitoring (if applicable), and vaginal discharge/bleeding, and can help patients understand and identify problems earlier;
[17:49] How the digital program adapts to each patient based on their unique profile, including complex treatment plans such as neoadjuvant chemotherapy;
[20:10] Why digital patient engagement is necessary to capture subjective experiences from patients where other devices fail;
[23:26] Lightning Round Questions – For Dr. Liu and Mr. Sardana
Q1: If you could be any ingredient in a salad, what would you be and why?
A1 (Dr. Liu): “Pecans, because I feel like they can go on anything and I’m just a bit nutty.”
A1 (Mr. Sardana): “Croutons, because they’re not the foundation of the salad but you’d definitely notice if they weren’t there.”
Q2: If you were a wicked tyrant, which country would you rule?
A2 (Dr. Liu): “The Wizarding World of Harry Potter! I’m taking Voldemort’s spot.”
A2 (Mr. Sardana): “Greece or Spain, because the weather is great there!”
Q3: What was your worst ever haircut and how old were you when you got it?
A3 (Dr. Liu): “It happened during the transition period between when I was getting my haircuts by my parents at home to a hairdresser. I was probably 7 or 8; there was one time where the haircut didn’t go well at home, so I felt that I needed a more professional job done.”
A3 (Mr. Sardana): “My worst haircut would either be this past lockdown period or in Grade 4/5 when I dyed my hair blue. I liked it for about a week before I regretted it.”