SeamlessMD Podcast – Episode 31 – Dr. Ronald Goldenberg: Physician-turned-Patient Using Digital Patient Engagement



In this episode of the SeamlessMD Podcast, Dr. Joshua Liu, Co-founder & CEO at SeamlessMD, and marketing colleague, Alan Sardana, chat with Dr. Ronald Goldenberg, Endocrinologist at LMC Diabetes & Endocrinology about his recent experience as a patient using Digital Patient Engagement. See the full show notes below for details.

Dr. Ronald Goldenberg, Endocrinologist at LMC Diabetes & Endocrinology

Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD

Episode 31 – Show notes:

[0:07] Introducing Dr. Ronald Goldenberg, a consultant endocrinologist affiliated with LMC Diabetes & Endocrinology in Vaughan Ontario, and a recent emergent knee surgery patient where he was able to use a light version of SeamlessMD for his surgery recovery care;

[1:26] Why Dr. Goldenberg became a knee surgery patient (patellar tendon tear), falling on ice while hiking, how he has a unique experience being both a patient and a healthcare provider, how his medical knowledge caused more concern than that of an average patient because of COVID-19 overwhelm and how these concerns were alleviated by the efficiency he experienced in hospital;

[5:57] How Dr. Goldenberg received SeamlessMD’s Knee Replacement program for self-management from a family member who works at SeamlessMD (not provided by his hospital), and why he says SeamlessMD is akin to having a “nurse in his pocket” due to its many benefits such as the daily health check monitoring pain and function as well as the extensive education library available at his fingertips;

[11:15] Why Dr. Goldenberg thinks the SeamlessMD education library is very valuable due to its convenience and detailed education;

[13:00] How COVID-19 has impacted Dr. Goldenberg’s medical practice and has reshaped the entire reimbursement model for care in Canada, such as the advancements in adoption of virtual care, and how the transition to virtual care allowed Dr. Goldenberg to start practicing sooner after his surgery;

[16:11] How the funding model in Canada is slowly changing with the transition to virtual care and how all physicians regardless of employee status (fee-for-service VS hospital-based salary) have switched to some degree of virtual care;

[20:01] How virtual care has both positive & negative tradeoffs for diabetes & endocrine physicians – positives such as the convenience of digital monitoring of blood glucose levels, and negatives such as fewer in-person physical exams;

[23:30] How hospitals in the U.S. view virtual care as an opportunity to acquire broader patient market share, and how a similar expansion is beginning to emerge in Canada wherein patients can virtually “visit” specialists remotely;

[27:55] Why Dr. Goldenberg believes SeamlessMD would be beneficial for all therapeutic specialties if modified appropriately and how he would recommend SeamlessMD to any patient wanting “state of the art” care;

Fast Five / Lightning Round Questions:

Q1: What is your favorite book / book gifted the most?

A1: “The House of God”, a satirical novel written by Samuel Shem seen as an eye-opening insight into the world of medicine.

Q2: What is your favorite movie / TV show?

A2: “The Lives of Others”, a foreign film (German) that won the Oscar for best foreign film in 2006.

Q3: What is something in healthcare you believe that others may find insane?

A3: What boggles my mind is that there is no integrated healthcare record; every patient has their own record at their different specialist/hospital/care provider, even with modern technology.

Q4: Would you rather have super strength, super speed, or be able to read people’s minds?

A4: Reading people’s minds because if you can know what someone’s thinking in advance, the other two don’t matter. If you know what they’re gonna do, you can act first.

Q5: What is one hobby/activity you’ve gotten into since the pandemic started?

A5: I started writing poetry! I even wrote a poem about the COVID-19 pandemic its effect on all of us. It is called “The COVID-19 Generation” and is an adaptation of the famous reverse-poem “The Lost Generation”. You can view it here on YouTube.

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