SeamlessMD Podcast – Episode 26 – Using Digital Patient Engagement for Cancer Care



In this episode of the SeamlessMD Podcast, Dr. Joshua Liu, Co-founder & CEO at SeamlessMD, and marketing colleague, Alan Sardana, chat with Jessica Chung, RPh, PharmD, HBSc, Patient Education Specialist at SeamlessMD on “Using Digital Patient Engagement for Cancer Care”. See the full show notes below for details.

Ms. Jessica Chung, RPh, PharmD, HBSc, Patient Education Specialist at SeamlessMD

Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD

Episode 26 – Show notes:

[0:18] Introducing Ms. Jessica Chung, RPh, PharmD, HBSc, Patient Education Specialist at SeamlessMD;

[1:14] Why Ms. Chung transitioned from clinical Pharmacy to Digital Patient Engagement to seek out new experiences, grow and learn more about the future of healthcare;

[3:01] How digital cancer care programs differ from digital surgical programs and are categorized as “episodes of care” where a clinical team can toggle on/off modules such as chemotherapy or radiation to update the patient’s program;

[5:16] How Ms. Chung mapped the cancer care process out differentiating it from a linear surgical program, and how digital patient engagement works with the cyclical nature of the various treatments involved in cancer care;

[7:10] How digital patient engagement for cancer care accounts for additional psychological care compared to an acute surgical program;

[9:29] How SeamlessMD’s cancer care program measures psychosocial factors including a weekly distress thermometer in addition to the daily health check tracking mood and anxiety due to the powerful and sustained role that psychological distress plays in affecting and even potentially hindering cancer recovery;

[14:17] How cancer patients report a general feeling of constant anxiety and lack of constant emotional care, and how SeamlessMD is able to help accommodate these needs;

[17:59] Why Ms. Chung focused on building an extensive library of best practice cancer care education with sensitive language to better set patient expectations regarding topics such as treatment process and outcomes, and how the case-by-case nature of cancer care requires the program to individualize care based for each patient;

[21:00] How digital patient engagement allows cancer care teams to collect additional validated patient-reported outcome surveys than traditional care. including monthly quality-of-life, weekly distress thermometer, and daily health checks, to better map out the patients’ experience when undergoing cancer care;

[22:04] How SeamlessMD addresses common concerns among oncology providers such as ensuring patients go to the relevant facilities to get their scans done, and how digital patient engagement helps patients to feel empowered in participating in their care;

[23:38] Why setting the right expectations for patients, clearly communicating the importance of certain steps, and taking extreme care with what language is being used is vitally important for cancer care patients who often feel misunderstood and how Ms. Chung has incorporated specific language that accounts for difficult psychological conditions to empower patients for behavioral change;

[28:27] —> Lightning Round / Fast 5 Questions

Q1: What is your favorite book/book you’ve gifted the most?

A1: “Where the sidewalk ends” by Shel Silverstein, a collection of meaningful poems and wonderful accompanying illustrations.

Q2: Who is a person, either dead or alive, that you would like to meet?

A2: My friends and family, that I haven’t seen for a while due to the (COVID-19) pandemic).

Q2.5: Who is a person, either dead or alive, that you would like to be in isolated quarantine with?

A2.5: My Seamless coworkers, who are really fun people!

Q3: Favorite food?

A3: Kanjang gejang, a Korean side dish that consists of soy sauce-marinated crabs.

Q4: Super strength, super speed, or reading other people’s minds?

A4: Super speed to avoid the lengthy commute.

Q5: One hobby/activity that you’ve gotten into since the pandemic?

A5: Started to watch MRE (Meals Ready to Eat) videos, with a specific interest in army rations.

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