SeamlessMD Podcast – Episode 3 – Digital Patient Engagement For Readmissions



In this episode of the SeamlessMD Podcast, Dr. Joshua Liu, Co-founder & CEO at SeamlessMD, and marketing colleague, Alan Sardana, discuss all things related to Digital Patient Engagement and Readmissions. See the full show notes below for details.

Guest(s): Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD

Episode 3 – Show notes:

[2:00] How Dr. Liu first learned about readmissions by doing research on the homebound elderly and physician house call programs, under the mentorship of Dr. Sabrina Akhtar – a family physician who leads the physician house calls program at Toronto Western Hospital

[05:15] How low access to care is a risk factor for readmissions;

[06:50] Basics of a hospital readmission;

[7:45] Why providers and payers care about readmissions;

[10:00] How and why value-based care has often focused on readmissions;

[11:30] How the Affordable Care Act changed the way providers and payers respond to readmissions;

[12:30] Bundled payments and how they incentivize providers to improve quality of care;

[14:00] How value-based care promotes collaboration between providers;

[16:30] Ways that care teams have tried to prevent readmissions without technology;

[17:30] The challenge with paper education for patients;

[17:55] The challenge with post-discharge patient phone calls;

[22:05] How SeamlessMD’s 1st clinical partner was Baylor College of Medicine and exploring using technology to monitor for warning signs of complications

[25:30] Common symptoms to track post-discharge for surgery specialties in order to prevent readmissions;

[26:35] Example results from clinical partners using SeamlessMD to prevent readmissions;

[27:15] Partner spotlight: How Baystate Health used digital patient engagement to reduce Cardiac Surgery readmissions by 72%;

Case study mentioned: Implementing a Patient Engagement Platform For Cardiac Enhanced Recovery After Surgery (ERAS)

[27:30] Partner spotlight: How Sinai Health System used digital patient engagement to reduce Colorectal surgery readmissions by 66%;

Research mentioned: Home to Stay: An Integrated Monitoring System Using a Mobile App to Support Patients at Home Following Colorectal Surgery

[29:00] How SeamlessMD’s digital patient experience has evolved over time;

[31:05] Most common reasons why patients are readmitted unnecessarily;

[31:45] Partner spotlight: How Michael Garron Hospital reduced cancellations and ER visits by 100%;

Case study mentioned: Reducing Surgery Cancellations And ER Visits Through Patient Self-Management

[33:00] How SeamlessMD mapped out common signs of readmission and then built intelligent digital care plans to preempt patient questions, leading to better patient self-management and earlier capture of complications;

[34:20] How SeamlessMD can collect more data from patients than an in-person auditor;

Research mentioned: An App For Patient Education And Self-Audit Within An Enhanced Recovery Program For Colorectal Surgery: A Pilot Study On Validity And Usability

[35:20] Will readmissions ever drop to (close to) 0%;

[37:35] How much time providers spend monitoring patients on SeamlessMD;

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