Healthcare Innovation Stories

New Case Study: Implementing a Patient Engagement Platform For Cardiac Enhanced Recovery After Surgery (ERAS)

February 14, 2020
By
seamless

We are thrilled to share the results of our partnership with Baystate Health, a 5-hospital health system in Western Massachusetts. Below is a downloadable case study.

At Baystate Health, Dr. Daniel Engelman, Medical Director for the Heart & Vascular Surgical Program, and President of the ERAS® Cardiac International Society, recognized that patient engagement is an essential component for a Cardiac ERAS program. However, he realized that in-person education, instruction booklets and paper-based surveys resulted in limited patient compliance and no easy way to track patient progress.



To address these challenges, Baystate Health implemented SeamlessMD as part of its Cardiac ERAS program and achieved the following results:

  • ↓0.9 days length of stay (LOS)
  • ↓72% 30-day readmissions
  • ↓69% Observation stays
  • ↓60% discharged to Skilled Nursing Facilities


Click Here to read the full Baystate Health case study.


“Patient engagement technology like SeamlessMD is a recommended component in the ERAS® Cardiac guidelines. SeamlessMD has empowered our patients to be partners in their own care, leading to better patient experiences and clinical outcomes.”


Dr. Daniel Engelman, Medical Director, Heart & Vascular Center, Baystate Health
President, ERAS® Cardiac Society

New Case Study: Implementing a Patient Engagement Platform For Cardiac Enhanced Recovery After Surgery (ERAS)

Posted by:
seamless
on
February 14, 2020

We are thrilled to share the results of our partnership with Baystate Health, a 5-hospital health system in Western Massachusetts. Below is a downloadable case study.

At Baystate Health, Dr. Daniel Engelman, Medical Director for the Heart & Vascular Surgical Program, and President of the ERAS® Cardiac International Society, recognized that patient engagement is an essential component for a Cardiac ERAS program. However, he realized that in-person education, instruction booklets and paper-based surveys resulted in limited patient compliance and no easy way to track patient progress.



To address these challenges, Baystate Health implemented SeamlessMD as part of its Cardiac ERAS program and achieved the following results:

  • ↓0.9 days length of stay (LOS)
  • ↓72% 30-day readmissions
  • ↓69% Observation stays
  • ↓60% discharged to Skilled Nursing Facilities


Click Here to read the full Baystate Health case study.


“Patient engagement technology like SeamlessMD is a recommended component in the ERAS® Cardiac guidelines. SeamlessMD has empowered our patients to be partners in their own care, leading to better patient experiences and clinical outcomes.”


Dr. Daniel Engelman, Medical Director, Heart & Vascular Center, Baystate Health
President, ERAS® Cardiac Society

Recent news from SeamlessMD

Innovation Spotlight: How Halton Healthcare Is Using SeamlessMD to Support Palliative Patients at Home
May 26, 2026

Innovation Spotlight: How Halton Healthcare Is Using SeamlessMD to Support Palliative Patients at Home

Learn More
226: Epic's CMO Dr. Jackie Gerhart: Epic's Vision for The Intelligent Visit, Which of Epic's 100+ AI Use Cases Get the Most Adoption, and What Changes About Physician Identity in the Age of AI
May 26, 2026

226: Epic's CMO Dr. Jackie Gerhart: Epic's Vision for The Intelligent Visit, Which of Epic's 100+ AI Use Cases Get the Most Adoption, and What Changes About Physician Identity in the Age of AI

Learn More
SeamlessMD Launches Seamless Answers: Clinician-Approved Conversational AI That Supports Patients Around the Clock
May 25, 2026

SeamlessMD Launches Seamless Answers: Clinician-Approved Conversational AI That Supports Patients Around the Clock

Learn More