Digital patient engagement platform for Enhanced Recovery After Surgery (ERAS®) implemented in Charlotte

CHARLOTTE, NC – Atrium Health, formerly Carolinas HealthCare System, has implemented SeamlessMD’s Optimal Care Delivery platform to support its work as an Enhanced Recovery After Surgery (ERAS®) Society Center of Excellence. The platform launched April 2018 within the Hepatobiliary (HPB) surgery program.

ERAS® pathways are designed to improve patient recovery from major surgery by delivering evidence-based interventions across the perioperative timeline. Atrium Health’s HPB surgery program is one of the largest of its kind in the United States, and Atrium Health is accredited by the International ERAS® Society as the first Center of Excellence in the country. Since implementing ERAS for the HPB program in October 2016, the health system has reduced readmission rates from 25 percent to 20 percent and decreased recovery times. Now, it has become the United States’ first HPB surgery program to implement SeamlessMD’s patient engagement technology.

SeamlessMD provides an Optimal Care Delivery platform which includes Patient Engagement, Care Management and Quality Improvement tools. The Patient Engagement component is a digital application that patients can access on their smartphone, tablet or computer. The app sends patients reminders to follow ERAS® protocols, as well as an interactive education library and the ability to record their health outcomes. Patients are able to report pain scores, mobility levels, and wound photos, which is valuable information that will be used to help improve the patients’ experience. These functions are designed to engage patients, which is integral to the ERAS® pathway as patients are encouraged to learn what to expect from their surgery and take an active role in their recovery.

This initiative, led by Dr. Brent Matthews, Surgeon-in-Chief and chair of Atrium Health’s Department of Surgery, and Dr. Dionisios Vrochides, Vice Chair of Outcomes at Atrium Health’s Department of Surgery and President-Elect of the ERAS® USA Society will enable Atrium Health providers to collect patient reported outcomes (PROs), such as for quality of life and elements of patient recovery, across the surgical continuum.

For Care Management and Quality Improvement, SeamlessMD also allows providers to access dashboards and data analytics tools to understand the patient experience and compliance with the ERAS®  pathways. The health system will also be able to use the PRO data to perform more advanced predictive analytics and proceed with deliberate and customized changes in practice.

“Atrium Health is an incredibly forward thinking organization when it comes to patient experience, data and analytics. Our team is very excited to work with such a progressive health system,” says Joshua Liu, MD, CEO of SeamlessMD. “This is a great opportunity to support Atrium Health’s continued thought leadership in patient experience and clinical analytics.”


About SeamlessMD

SeamlessMD provides the leading Optimal Care Delivery platform for health systems to deliver value-based models of care, including Enhanced Recovery After Surgery (ERAS®), Perioperative Surgical Home (PSH), prehabilitation, readmissions prevention, bundled payments and Patient Reported Outcome (PRO) data collection. Research completed by academic medical centers has shown SeamlessMD to reduce hospital length of stay, readmissions, ER visits and costs. The platform includes tools for Patient Engagement, Care Management and Quality Improvement. Accessible via smartphone, tablet or computer, the SeamlessMD platform keeps patients on track from preparation through recovery with reminders, video-based education, progress tracking and PRO data collection. Providers can access real-time dashboards to measure compliance and outcomes, intervene sooner for patients at-risk and drive quality improvement across the organization. For more information, please visit:


Image:  A screenshot illustrates a sample SeamlessMD interaction via both mobile and web applications.

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