Partnered with leading health systems to improve patient care

The Centers for Medicare and Medicaid Services (CMS) is now mandating the collection of patient-reported outcome measures. Systems that are working with Medicare patients must collect patient-reported outcomes starting April 2, 2024 or they'll be subject to penalties for the Fiscal Year (FY) 2028 determination. To start, it will become mandatory for hospitals under the Hospital Inpatient Quality Reporting (IQR) program to collect and report patient-reported outcomes for at least 50% of eligible total hip/total knee replacement patients. Providers are highly encouraged to participate in the Voluntary Reporting periods that already started in October 2022 in order to be well-prepared before the mandatory collection period begins. Ask us how you can automate the collection of Hospital-level Total Hip Arthroplasty and Total Knee Arthroplasty (THA/TKA) Patient Reported Outcomes Measures with SeamlessMD today.

How SeamlessMD Works

Digital Patient EngagementOur Digital Care Journeys for Orthopaedic surgery enable providers to virtually engage, connect and monitor patients before, during, and post procedure. The care plans have been developed for patients undergoing hip replacement (including fracture), knee replacement, ankle replacement, shoulder replacement, and spine surgery. Patients can easily access SeamlessMD Digital Care Journeys for Orthopaedics on their own smartphone, tablet, or computer.
Personalized Interactive EducationDeliver interactive personalized care plans, including reminders, to-do-lists, trackers, videos, and evidence-based education developed by our experienced team of healthcare specialists. Pre-op and post-op education can include smoking cessation, blood sugar management, guidance on equipment for after surgery, pain management, sleeping troubles, exercise and mobility, how to perform ADLs, weight bearing status, blood thinners, how to use crutches and a walker, dietary recommendations, appointment reminders for physiotherapy, and more.
Empower Patients with Self-Care ToolsMinimize your patients’ anxiety by giving them access to self-management and self-care tools via an evidence-based digital library they can access 24/7/365. While recovering at home post-surgery, patients can self-report data such as pain scores, symptoms, range-of-motion (flexion and extension), opioid use, and share photos of their wounds through the platform remotely, enabling them to actively participate in their own care.
Track Patient ProgressAutomate the collection of Patient-Reported Outcomes across the episode of care, such as pain, fever, opioid usage, compliance, incision photos, and validated PRO surveys (i.e., HOOS Jr, KOOS Jr, VR-12, High-Activity Arthroplasty Score (HAAS), QuickDASH, Oswestry Disability Index (ODI) and Neck Disability Index (NDI)).
Remote Patient Monitoring
Use alerts and dashboards to monitor patients after discharge for early signs of complications, such as DVT as well as infection/wound healing to intervene sooner for patients at-risk.
Analytics & Reporting
Analyze aggregate data through custom reports and dashboards to accelerate quality improvement. Export data for submission to PROM registries and databases.
EHR Integration
Use standalone or integrate with your EHR – SeamlessMD is the only Digital Care Journey platform that has turn-key integration partnerships with Epic, Oracle Cerner, and MEDITECH.

Case Study: ↓ 41% ED Visits and ↓ 4% Readmissions During COVID-19

“We have now had several patients that had their first joint replacement surgery completed at the beginning of the pandemic, and their second joint replacement in the past months with the SeamlessMD app. The feedback we have received is very compelling with patients saying their experience was 100x better with the app and the support of our NP.”

Caroline Fanti
Director of Regional Surgical Services for Northwest Ontario and Thunder Bay Regional Health Sciences Centre

Case Study: Reduces LOS by 29.8%, ER Visits by 62% and Readmissions by 89% for Hip and Knee Surgery

“In just seven months, we’ve been able to reduce readmissions, length of stay, and ER visits as well as receive an overwhelmingly positive response about SeamlessMD from our patients and staff. SeamlessMD provides an effective alternative to in-person care that helps us optimize the patient experience, increase operational efficiencies, and improve patient quality and safety. The implementation of the technology supports our digital health mission by supercharging our ability to stay connected with our patients, regardless of where they live.”

Lisa Buttazzoni
Program Director of Critical Care and Surgical Services at Grand River Hospital

Case Study: Launches Digital Care Journeys Enterprise-Wide to Reduce Length of Stay, Readmissions and Costs while Increasing Contribution Margins by 19.9%

“In just seven months, we’ve been able to reduce readmissions, length of stay, and ER visits as well as receive an overwhelmingly positive response about SeamlessMD from our patients and staff. SeamlessMD provides an effective alternative to in-person care that helps us optimize the patient experience, increase operational efficiencies, and improve patient quality and safety. The implementation of the technology supports our digital health mission by supercharging our ability to stay connected with our patients, regardless of where they live.”

Ben Chao
President, CareConnect, MultiCare

Collecting Patient-Reported Outcomes For Total Joint Replacement

“SeamlessMD has been an integral part of our digital transformation for total joint replacement patients – helping us improve the patient experience through interactive patient education, remote patient monitoring and automated PRO data collection. This technology enables outstanding patient care by collecting valuable patient-reported outcomes data for continuous quality improvement.”

Dr. Freidrich Boettner
Orthopedic Surgeon, Hospital for Special Surgery
Results with SeamlessMD:
  • 98% patient activation rate
  • 97% patients engaged with post-op digital check-ins
  • 69% PRO survey response rate for Hip Replacement
  • 75% PRO survey response rate for Knee Replacement
  • 43% patients self-reported avoiding at least 1 phone calls
View Full Case Study

Research: Reducing Hospital Visits and Improving Patient Engagement for Joint Replacement Care

“It has been exciting to work with SeamlessMD to expand our strategy for patient- and family-centred care and improve the patient experience and health outcomes. With the use of myHip&Knee, patients are receiving focused education and recommendations at the right time in their recovery enabling them to better self-manage, monitor their progress and seek help when needed.”

Dr. Jeffrey Gollish
Medical Director, The Holland Centre, Sunnybrook Holland Orthopaedic & Arthritic Centre
Sunnybrook’s partnership with SeamlessMD was recognized by Health Standards Organization as a leading practice for “Excellence in Patient Engagement for Patient Safety”.
Click here to learn more.

Check out our podcast: Using Digital Patient Engagement for Total Joint Replacement

Featuring Patient Education Design expert, Denice Koo MHSc, Director of Patient Education at SeamlessMD and Dr. Joshua Liu, Co-founder & CEO at SeamlessMD.
Go to podcast episode

Orthopedic Patient Testimonials

Felt more connected to care team

“Made me feel like (the hospital) was with me the whole way. I never feel alone. I still feel like they are part of my recovery.”

Addressed concerns earlier

“It covered all concerns I had regarding my knee surgery. Was easy to use and not very time consuming. Thank you so much!”

Reduced anxiety during recovery

“It was reassuring to know that I was on track in the healing process. I’m truly thankful for this program!”

Caught complication earlier

“My incision developed a hematoma and as soon as the program got this data, it instructed me to contact my provider. He responded within minutes of receipt. Made me feel well taken care of!”

Differentiated patient experience

“It answers virtually all of the questions for someone who has never had this surgery before. Whoever designed Seamless.MD put a huge amount of thought into its design and content. i found it to be a difference maker in staying informed!”

Empowered to track recovery

“It felt like I had access to the physician in some form. It allowed me to benchmark myself for pain and meds - which seems obvious, but without the app it is doubtful that a patient would write down what they are taking for pain, or what they are feeling for pain on a daily basis.”

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