It takes 9-12 weeks to implement a digital care plan. All customers are assigned a dedicated team consisting of a Customer Success Manager, Patient Education Specialist, and Quality Assurance Associate who will lead them through the implementation process, including care plan customization, project management, staff training, best practices for patient adoption, and how to improve outcomes.
Besides technical support for patients and providers, our Customer Success team also provides regular check-ins (ranging from every few weeks to several months apart, depending on the customer’s situation). At these check-in meetings, our Customer Success team identifies successes, addresses concerns, troubleshoots issues, and advises on improving patient engagement and outcomes. It’s important to our team that we collaborate closely with your team to ensure that we are meeting the requirements and desired outcomes.