The Role of Digital Care Journeys in a Health System’s Digital Front Door Strategy

Today’s patients approach their healthcare differently than in the past—they experience it as active consumers rather than passive recipients. Unfortunately, a patient’s experience is often siloed, with their care being unstandardized, disconnected, and uncoordinated.

An individual’s health journey is complex and personal, and barriers often exist in the medical system that prevent people from feeling well informed and connected. Patients need care that engages and informs them and allows them to stay connected with providers to achieve the best possible health outcomes. With pressures from an increasingly value-based care reimbursement model, healthcare organizations need solutions to engage, acquire, and retain patients while delivering high-quality care at a lower cost.

In this e-book we explore how digital care journeys hold the key to delivering high-quality, lower-cost care. Digital technologies can provide tools and support for a highly coordinated and standardized patient experience across all stages of life—from acute episodes of care (e.g., surgery) to chronic conditions requiring ongoing management.