In this episode of the SeamlessMD Podcast, Dr. Joshua Liu, Co-founder & CEO at SeamlessMD, and marketing colleague, Alan Sardana, chat with Daniela Faykoo-Martinez, RD, MHSc, Patient Education Specialist at SeamlessMD about using digital patient engagement for Thoracic surgery. See the full show notes below for details.
Guest(s): Ms. Daniela Faykoo-Martinez, RD, MHSc, Patient Education Specialist at SeamlessMD
Dr. Joshua Liu (@joshuapliu), Co-founder & CEO at SeamlessMD
Episode 21 – Show notes:
[0:07] Introducing Ms. Daniela Faykoo-Martinez, RD, MHSc, Sr. Patient Education Specialist at SeamlessMD;
[01:28] Why one of the first use cases for Digital Patient Engagement was thoracic surgery because thoracic surgeons are notoriously innovative;
[04:17] How the thoracic surgery digital program has evolved to encompass the entire peri-operative patient journey including sophisticated algorithms and trackers for various patient statistics (eg patient walk distance, narcotic use);
[05:38] How Dr. Carmine Simone, thoracic surgeon and chief of the department of surgery at Michael Garron Hospital, personalized the first SeamlessMD thoracic program to include recorded videos for his patients;
[09:04] How Digital Patient Engagement circumvents patient information overwhelm by personalizing the experience for each patient (eg Bilateral VATS education only sent to patients with the procedure);
[11:30] How SeamlessMD is able to anticipate patients’ needs via intelligent “branching logic” questions to personalize the patient education and feedback;
[14:29] Why esophagectomy patients have unique challenges such as feeding tubes and how SeamlessMD addresses these unique topics;
[15:48] How SeamlessMD identifies potential patient problems such as pain and breathing via daily “health check” surveys;
[18:02] How SeamlessMD’s thoracic program utilizes “branching logic” so patients are provided personalized information (eg. Female patients are instructed to wear a sports bra since regular bra underwires can cause pain to the incision area);
[20:40] How implementing Digital Patient Engagement can help facilitate communication between hospital physicians and standardize protocols;
[23:39] How SeamlessMD collects unique patient-reported outcomes for Thoracic Enhanced Recovery After Surgery (ERAS) such as patient compliance with exercises, opioid use, and patient pain;
[24:46] How patients are able to visualize their recovery progress, which provides positive reinforcement especially seeing decreasing pain levels;
[25:28] Why Thoracic patients love Digital Patient Engagement because it keeps them on track and provides the rationale behind why various procedures are necessary (eg breathing exercises);
[28:21] Lightning Round / Fast 5 Questions:
Q1: Aside from basic necessities, what do you need to do every day to be happy?
A1: I need heat because I’m always cold and connectedness (family and friends)!
Q2: If you could travel to any location and time in history, what would it be and why?
A2: Same time and place as “Jack the Ripper” because it seems so interesting and intense.
Q3: What is one of your fondest memories from childhood?
A3: Strawberry picking with my family!
Q4: What, if anything, is too serious to joke about?
A4: People with disabilities.
Q5: If you weren’t in healthcare, what would you be doing?
A5: A professional organizer!