UH Uses New App to Help Heart Patients Stay Safe for Surgery During COVID-19

The SeamlessMD app keeps patients undergoing cardiac surgery on track with continuous education and at-home symptom monitoring

February 04, 2021 – Cleveland, OH – University Hospitals Harrington Heart & Vascular Institute has launched SeamlessMD, a HIPAA-compliant platform for patient engagement, remote monitoring, and virtual care. It is now using the platform for patients undergoing open-heart surgery at University Hospitals Cleveland Medical Center, to keep patients safe, on-track, and connected while at home during the COVID-19 pandemic.

The platform is designed to empower patients and their families while improving the quality of care throughout the course of their treatment. Patients and caregivers access SeamlessMD on their smartphones, tablets, or computers, and are guided before and after surgery with reminders and education to reduce anxiety and help them follow the Enhanced Recovery care plan prescribed by their UH provider.

Upon discharge from the hospital, patients report their pain scores, symptoms, and share wound photos from their own devices to receive personalized, automated feedback on how to self-manage concerns based on their input. Clinicians also have access to alerts and dashboards to monitor patients remotely and address patient concerns earlier, leading to better patient experiences and health outcomes.

In the first month, UH already caught an infected incision through remote monitoring and started the patient on antibiotics quickly. By prompting the patient to send a photo of their wound, SeamlessMD alerted the UH care team to follow-up accordingly based on the reported sign of infection.

“SeamlessMD helps us deliver our Cardiac Enhanced Recovery After Surgery (ERAS) protocols more effectively to ensure every patient gets the right care for them. By empowering patients to track their progress remotely, we are able to keep patients healthy at home during the COVID-19 pandemic. It’s a well-thought-out program that keeps the patient at the center of our care,” explains Marc Pelletier, M.D., Chief of Cardiac Surgery at University Hospitals Cleveland Medical Center and Director of the Heart Surgery Center for University Hospitals Harrington Heart & Vascular Institute.

“We are excited to be the first health system in Ohio to use SeamlessMD to educate, engage, and monitor patients undergoing open-heart surgery,” said Eric Hess, Vice President at UH Harrington Heart & Vascular Institute. “This relationship is a testament to our cardiac center’s leadership in providing innovative patient care for our community.”

About SeamlessMD

SeamlessMD provides the #1 digital patient engagement platform used by hospitals and health systems to elevate the patient experience, improve outcomes and lower costs. Patients access digital care plans on their smartphones, tablets or computers and are guided through their health conditions or treatments via reminders, education and progress tracking. Providers receive alerts, monitor patients and access analytics to deliver better care. SeamlessMD is directly integrated with Epic and Cerner. Health systems such as Stanford, Rush and UAB use SeamlessMD to improve patient satisfaction while reducing hospital length of stay, readmissions, and costs.

For more information and to see SeamlessMD in action, please visit: www.seamless.md

About University Hospitals / Cleveland, Ohio

Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 19 hospitals (including 4 joint ventures), more than 50 health centers and outpatient facilities, and 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship academic medical center, University Hospitals Cleveland Medical Center, located in Cleveland’s University Circle, is affiliated with Case Western Reserve University School of Medicine. The main campus also includes University Hospitals Rainbow Babies & Children’s Hospital, ranked among the top children’s hospitals in the nation; University Hospitals MacDonald Women’s Hospital, Ohio’s only hospital for women; University Hospitals Harrington Heart & Vascular Institute, a high-volume national referral center for complex cardiovascular procedures; and University Hospitals Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, including cancer, pediatrics, women’s health, orthopedics, radiology, neuroscience, cardiology and cardiovascular surgery, digestive health, transplantation and urology. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to Harrington Discovery Institute, part of The Harrington Project for Discovery & Development. UH is one of the largest employers in Northeast Ohio with 28,000 physicians and employees. Advancing the Science of Health and the Art of Compassion is UH’s vision for benefitting its patients into the future, and the organization’s unwavering mission is To Heal. To Teach. To Discover.

Follow UH on LinkedIn, Facebook @UniversityHospitals and Twitter @UHhospitals. For more information, visit UHhospitals.org.

Comments are closed.